'Not genuine'? Need interpretation of this diagnostic report

leachim · 06 Oct 2016

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X9MHT-4QPHH-9PXM7
Windows Product Key Hash: UrJrhaTfiEO4fFleWIf5z28SiBQ=
Windows Product ID: 00359-OEM-9828422-78149
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0884D90B-2219-4273-9371-F135677E13FB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.19061], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0884D90B-2219-4273-9371-F135677E13FB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9PXM7</PKey><PID>00359-OEM-9828422-78149</PID><PIDType>8</PIDType><SID>S-1-5-21-888444872-2461365420-2357610751</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2718WZ4</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7YET85WW (3.15 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20120213000000.000000+000</Date></BIOS><HWID>B3003407018400F8</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7Y   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Version du service de licences logicielles : 6.1.7601.17514
Nom : Windows(R) 7, HomePremium edition
Description : Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
ID d’activation : 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00359-00196-284-278149-02-1036-7601.0000-2792016
Identificateur d’installation : 012121762332708344283744603943349561174651570556894804
URL du certificat du processeur : SpcService Web Service
URL du certificat de l’ordinateur : RacService Web Service
URL de licence d’utilisation : UseLicenseService Web Service
URL du certificat de clé de produit : PkcService Web Service
Clé de produit partielle : 9PXM7
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 3
Heure approuvée : 06/10/2016 14:31:02
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:5:2016 19:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEA6GEeGVUkgIXkLLBULggAD2hchlrY8eL/ghpGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   LENOVO  TP-7Y   
  FACP   LENOVO  TP-7Y   
  HPET   LENOVO  TP-7Y   
  BOOT   LENOVO  TP-7Y   
  MCFG   LENOVO  TP-7Y   
  SSDT   LENOVO  TP-7Y   
  ECDT   LENOVO  TP-7Y   
  SLIC   LENOVO  TP-7Y   
  SSDT   LENOVO  TP-7Y   
  TCPA     
  SSDT   LENOVO  TP-7Y   
  SSDT   LENOVO  TP-7Y   
  SSDT   LENOVO  TP-7Y

Moderators may notice that I had begun an earlier other thread in General Discussion. May I be forgiven for this, and for not understanding the [CODE] command for the diagnositc report, but I now feel my apparently crippled and malfunctioning installation has an issue as to whether this copy of Win7 is genuine. Could this explain the problems referred to in the earlier thread. And how to resolve all this? Thanks in advance your expert understanding.

torchwood · 06 Oct 2016

Hi Leachim,

No biggy you have a bad set of intel drivers, please run the drivers from this link

Download Intel(R) Rapid Storage Technology (Intel(R) RST) RAID Driver

use the iata enu set at the bottom please.

It will clear all those file mismatches, and you should be good to go.

Roy

leachim · 06 Oct 2016

Thanks Torchwood ! Forgive me if I am sceptical, but if you have seen my posts on the General Discussion I have a Validation/Authentic copy f Windows issue.
I've tackled the software supplier, to whom i sent the MSAdiag page result, but he now wants a screen shot of system properties, which I am unable to produce (I think prnt scrn doesn't work on 64-bit....).
But I'm sceptical about your intel driver suggestion, ' cos I m not using any raid or similar set up on this machine. And when I followed up the link you gave I couldn't see which drivers might be right.
But in any event, this present installation of IE11 doesn't seem to allow me to download anything. I would have to go to another machine and get them via a USB key... That's how I used MSAdiag. and also how I tried (unsuccessfully) to install Windows Live Mail using the offline full installer.
In short, the usual Windows frustration and annoyance....
Forgive me and try to help me please!

torchwood · 06 Oct 2016

Hi Leachim,
Your just as sceptical as Tensus.
HD Replacement makes W7 not genuine - MS cannot fix

I told him the same he didnt believe me either.
Told him he's the first this month, your the second.

If you want your OS to be validated and to recieve updates.
DO as i said.

MAKE SURE you download the bottom set IATA.enu to your USB.

Now when youve done that we'll have a look at your other problems, this might even fix them

Hope your not paying the other people

Roy

torchwood · 06 Oct 2016

Just a silly question,
Why did you use your Sticker code.

Your comp has a recovery partiton which would/should have auto-activated.

There was NO need to use "someone" else's recovery media, more than likely caused this problem in the first place.

Roy

leachim · 06 Oct 2016

You're a pal, Torchwood. I've done like you said, installed those Intel drivers, and am crossing my fingers. Here for starters is the post-installation new diagnostics page. Whaddya think? Looks much better! Brilliant! I'll now do a test-drive before reporting back

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X9MHT-4QPHH-9PXM7
Windows Product Key Hash: UrJrhaTfiEO4fFleWIf5z28SiBQ=
Windows Product ID: 00359-OEM-9828422-78149
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0884D90B-2219-4273-9371-F135677E13FB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0884D90B-2219-4273-9371-F135677E13FB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9PXM7</PKey><PID>00359-OEM-9828422-78149</PID><PIDType>8</PIDType><SID>S-1-5-21-888444872-2461365420-2357610751</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2718WZ4</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7YET85WW (3.15 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20120213000000.000000+000</Date></BIOS><HWID>B3003407018400F8</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7Y   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Version du service de licences logicielles : 6.1.7601.17514
Nom : Windows(R) 7, HomePremium edition
Description : Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
ID d’activation : 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00359-00196-284-278149-02-1036-7601.0000-2792016
Identificateur d’installation : 014940917683943101631145377222802944325326367942929632
URL du certificat du processeur : SpcService Web Service
URL du certificat de l’ordinateur : RacService Web Service
URL de licence d’utilisation : UseLicenseService Web Service
URL du certificat de clé de produit : PkcService Web Service
Clé de produit partielle : 9PXM7
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 3
Heure approuvée : 07/10/2016 00:04:24
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:5:2016 19:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEA6GEeGWUMgIXkLLBULggw32hchlrY8eL/ghpGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   LENOVO  TP-7Y   
  FACP   LENOVO  TP-7Y   
  HPET   LENOVO  TP-7Y   
  BOOT   LENOVO  TP-7Y   
  MCFG   LENOVO  TP-7Y   
  SSDT   LENOVO  TP-7Y   
  ECDT   LENOVO  TP-7Y   
  SLIC   LENOVO  TP-7Y   
  SSDT   LENOVO  TP-7Y   
  TCPA     
  SSDT   LENOVO  TP-7Y   
  SSDT   LENOVO  TP-7Y   
  SSDT   LENOVO  TP-7Y

torchwood · 06 Oct 2016

Hi Leachim,

That certainly looks good,
Your system will probobly start downloading updates, could be quite a few, when its finished you should have 200+.

Roy

leachim · 06 Oct 2016

Hats off to you, Torchwood, the transformation is total!!! I'm able to download files normally, I've at last been able to install Windows Live Mail, which had been driving me mad for weeks, and it immediately found some Outlook Express accounts and went to work straight away (in desperation I had obtained an uprated version of OE from the site runasxp). Win Update is now working as good as it ever does. But the best of all is that I can stay logged on to Windows 7 Help forums (Before I kept getting kicked off).

I'm amazed and very impressed that you could diagnose the problem from that diag page (and surprised that no other message or diag showed up the problem - I don't think there was any yellow ! in device manager, for example.

I'm hoping now that the apparently specious and misleading indications that this was not a genuine copy of Windows are a thing of the past, but the improvement is in any case already radical.