I've been bashing my head against this for a couple days and would appreciate some help. Didn't have SP1 installed for some reason and it's throwing an error up when I try to install it.
The Error code is 80070490:Windows update encountered an unknown error
I've tried the System Update Readiness Tool and have run SFC scan. The CBS zip to too large to attach to is on Dropbox.
Dropbox - CBS.zip
Thanks in advance
Hi Byron,
can you
Use the windows update Troubleshooter both modes please from this link
http://support.microsoft.com/kb/971058
View your installed update list
are the latest all showing as Failed?
Please run this tool, copy/paste the output,
http://go.microsoft.com/fwlink/?LinkID=52012
Your CBS report is huge and reports that SURT did not fully complete we may need to
perform either a repair install or get a W7 SP1 download, from where wil depend on the results.
Roy
I seem to have made some progress. The checkSUR log is down to one error.
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-10-12 14:36
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 wshrm.dll.mui x86_microsoft-windows-rmcast.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e76f795c32dd6402
Summary:
Seconds executed: 1227
Found 1 errors
CSI Payload File Missing Total count: 1
Hi Roy,
I ran the Update Troubleshooter.
When checking "Windows Update" it failed to fix Windows Update error 0x80070490(2016-10-12-T-07_08_58P) and Problems installing recent update.
When checking "Background Intelligent Transfer Service" it failed to fix Windows Update error 0x80070490(2016-10-12-T-07_16_31P) and Problems installing recent update.
The only update that has failed and not been successful with a second installation attempt is Service Pack 1.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YFH2X-CM2JY-368PP
Windows Product Key Hash: wsPU9X5L3X8P4Rg7yJ8qC1bORF8=
Windows Product ID: 00359-OEM-8702963-53211
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {7EE8CB5B-D7DF-4E7A-8E40-575AA01BAB23}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7EE8CB5B-D7DF-4E7A-8E40-575AA01BAB23}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-368PP</PKey><PID>00359-OEM-8702963-53211</PID><PIDType>3</PIDType><SID>S-1-5-21-2540158904-93844849-4261236886</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EX58-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB </Version><SMBIOSVersion major="2" minor="4"/><Date>20090504000000.000000+000</Date></BIOS><HWID>A2B80600018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-029-653211-02-2057-7600.0000-3342015
Installation ID: 000401084604948384279442213445882593601493894932411194
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 368PP
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/10/2016 19:22:48
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000012240
Event Time Stamp: 10:6:2016 12:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: NAAAAAAABgABAAEAAAACAAAAAQABAAEAonZkosKPRrwMNYQ05L8IhQ73HCFk88t1YA/qgg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
Hi Byron,
Unfortunately what we have done hasn't cleared the major problem, the WAT error, this is confirmed by the file mismatch's and tampered files showing in the MGA.
On the upside we can get hold of a W7 SP1 download, although this will involve a clean install, so you will need to backup your personal data to an external device.
If your happy to go this way i can get a link for you.
Roy
I'm happy to give anything a go. Might take a couple days to sort a external backup with work and other stuff.
Hi Byron,
Link below is for
W7 SP1 home premium 64bit
IT IS ONLY VALID FOR 24 hrs from 20.35 12/10/16
https://software-download.microsoft....898b4b4ad90d3b
you can copy it to a USB if you wish 8gb or larger, remember to change your boot order in Bios.
Roy
Cheers, grabbed the download and will get on it in the morning.
Personal data moved to an external hard drive and W7 SP1 download on a USB. Apart from changing the Bios anything else I need to do?
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