Windows 7: Windows Update Error, Error Code 80070643, Code 9C57

Computer model: Panasonic Toughbook CF-31
OS: Windows 7 SP1
Processor: Intel Core i5-2540M CPU @ 2.60GHz 2.60GHz
RAM: 4 GB (3.89 GB usable)
System type: 64-bit

CBS Log
CBS.zip - Google Drive

I ran the SURT tool Windows6.1-KB947821-v34-x64.msu.
Ran fine, no problem.

Ran sfc /scannow
"Verification 100%"
"Windows Resource Protection could not perform the requested operation."

Also ran
Malwarebytes
JRT.exe
Adwcleaner
Hitmanpro_x64

I still get the "Windows Update Error, Error Code 80070643, Code 9C57"

Hi Qpuser,
lookin at your logs
couple of questions
Are you dual booting or have the OS on your D drive/partition.
can you also run, in following order

http://www.sysnative.com/niemiro/apps/SFCFix.exe
http://go.microsoft.com/fwlink/?LinkID=52012
and sfc /scannow

copy/paste the results please.

Roy

Roy,

No OS on D: drive. I had tried to repair the Windows 7 OS using a different install disk. I could not find the Panasonic Toughbook disk until a few days ago.

SFCFixit
SFCFix.txt - Google Drive

MSDIAG (Copy and pasted from resuslt to Txt file
Msdiag.txt - Google Drive

CBS Log (2nd updated copy)
CBS 2nd.zip - Google Drive

Hi Qp,
Sfc is reporting an error from IE10, are you running that version?, if not please remove it REBOOT and go directly to IE11
http://download.microsoft.com/downlo...-x64-en-us.exe

Then try 1 of the failed updates.

On a further note have you validated Office >>Enterprise<< as this may also be stopping the updates.
(this product is usually only sold via a company or educational establishment, and the required key required is supplied by them)

Roy

Ok, I was not able to uninstall IE 10 (Version 10.0.9200.16660).

I opened MS Excel 2007 and it opened fine, it did not need to be validated with Microsoft.

I tried to run that IE11-Windows6.1-x64-en-us.exe and it wanted me to download 6 prerequisites.

Hi Qp,
try this from an elevated command mode please, (copy/paste)
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

Roy

---------------------------
Windows Package Manager

---------------------------
Operation failed with 0x80070005



Access is denied.




---------------------------
OK
---------------------------

Hi Qp,
I cant source a replacement file for the IE10 error.
I take it that the six failed updates are the pre-requisites for IE11?.

As your using Firefox,
you could turn off IE in >>progs/features>>turn features on/of (top left) new window opens uncheck IE, (note this may not work as its corrupt)

The other option is a repair install with no loss of data.

Roy

I did not try the 6 prerequisite files. I can try them now.

But if that fails, how do I do "repair install"?

Hi QP,
give them a shot.

tutorial here
Repair Install

Do you have any install media?

Roy