Windows Update Error, Error Code 80070643, Code 9C57

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  1. Posts : 12
    Windows 10 64-Bit
       #1

    Windows Update Error, Error Code 80070643, Code 9C57


    Computer model: Panasonic Toughbook CF-31
    OS: Windows 7 SP1
    Processor: Intel Core i5-2540M CPU @ 2.60GHz 2.60GHz
    RAM: 4 GB (3.89 GB usable)
    System type: 64-bit

    CBS Log
    CBS.zip - Google Drive

    I ran the SURT tool Windows6.1-KB947821-v34-x64.msu.
    Ran fine, no problem.

    Ran sfc /scannow
    "Verification 100%"
    "Windows Resource Protection could not perform the requested operation."

    Also ran
    Malwarebytes
    JRT.exe
    Adwcleaner
    Hitmanpro_x64

    I still get the "Windows Update Error, Error Code 80070643, Code 9C57"
    Attached Thumbnails Attached Thumbnails Windows Update Error, Error Code 80070643, Code 9C57-windows-update-error.jpg  
      My Computer


  2. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Qpuser,
    lookin at your logs
    couple of questions
    Are you dual booting or have the OS on your D drive/partition.
    can you also run, in following order

    http://www.sysnative.com/niemiro/apps/SFCFix.exe
    http://go.microsoft.com/fwlink/?LinkID=52012
    and sfc /scannow

    copy/paste the results please.

    Roy
      My Computer


  3. Posts : 12
    Windows 10 64-Bit
    Thread Starter
       #3

    Roy,

    No OS on D: drive. I had tried to repair the Windows 7 OS using a different install disk. I could not find the Panasonic Toughbook disk until a few days ago.

    SFCFixit
    SFCFix.txt - Google Drive

    MSDIAG (Copy and pasted from resuslt to Txt file
    Msdiag.txt - Google Drive

    CBS Log (2nd updated copy)
    CBS 2nd.zip - Google Drive
      My Computer


  4. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi Qp,
    Sfc is reporting an error from IE10, are you running that version?, if not please remove it REBOOT and go directly to IE11
    http://download.microsoft.com/downlo...-x64-en-us.exe

    Then try 1 of the failed updates.

    On a further note have you validated Office >>Enterprise<< as this may also be stopping the updates.
    (this product is usually only sold via a company or educational establishment, and the required key required is supplied by them)

    Roy
      My Computer


  5. Posts : 12
    Windows 10 64-Bit
    Thread Starter
       #5

    Ok, I was not able to uninstall IE 10 (Version 10.0.9200.16660).

    I opened MS Excel 2007 and it opened fine, it did not need to be validated with Microsoft.

    I tried to run that IE11-Windows6.1-x64-en-us.exe and it wanted me to download 6 prerequisites.
    Attached Thumbnails Attached Thumbnails Windows Update Error, Error Code 80070643, Code 9C57-ie-10-uninstall.jpg  
      My Computer


  6. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    Hi Qp,
    try this from an elevated command mode please, (copy/paste)
    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

    Roy
      My Computer


  7. Posts : 12
    Windows 10 64-Bit
    Thread Starter
       #7

    ---------------------------
    Windows Package Manager

    ---------------------------
    Operation failed with 0x80070005



    Access is denied.




    ---------------------------
    OK
    ---------------------------
    Attached Thumbnails Attached Thumbnails Windows Update Error, Error Code 80070643, Code 9C57-cmd-error.jpg  
      My Computer


  8. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #8

    Hi Qp,
    I cant source a replacement file for the IE10 error.
    I take it that the six failed updates are the pre-requisites for IE11?.

    As your using Firefox,
    you could turn off IE in >>progs/features>>turn features on/of (top left) new window opens uncheck IE, (note this may not work as its corrupt)

    The other option is a repair install with no loss of data.

    Roy
      My Computer


  9. Posts : 12
    Windows 10 64-Bit
    Thread Starter
       #9

    I did not try the 6 prerequisite files. I can try them now.

    But if that fails, how do I do "repair install"?
      My Computer


  10. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #10

    Hi QP,
    give them a shot.

    tutorial here
    Repair Install

    Do you have any install media?

    Roy
      My Computer


 
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