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Windows 7: Multiple Win7 updates fail to install

30 Nov 2016   #11
NealG58

Windows 7 Professional 64bit
 
 

Torchwood: I reset the time zone (it was correct to begin with) and the time. Even set the time to NIST. Ran update again and KB3185330 and KB3192403 as well as KB3197868 failed to install again. The other updates installed normally. I looked at the original results of running MGADiag.exe and when I reran it after changing the clock and the event time stamp under the activation technologies did not change. The correct time is displayed a few lines above this under 'Trusted Time'. This issue started just after the first of the year and I have been trying to resolve it since then. Some of the updates - important and optional - would install with no issues. A few of the important - including the newly condensed ones that MS is issuing - are failing.


My System SpecsSystem Spec
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01 Dec 2016   #12
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Neal,
couple more things to try.

Please run KB971033, this is part of Windows Activation technologies, where the time is incorrect.
Check BIOS time settings
Reboot x2, rerun Mgadiag, any change??


Roy
My System SpecsSystem Spec
01 Dec 2016   #13
NealG58

Windows 7 Professional 64bit
 
 

Roy,

KB971033 was already installed. I checked the BIOS time and date and it is correct. I rebooted twice afterwards and reran Mgadiag and the trusted time shows the current time and date and the event time stamp still shows the 2096 time stamp. I did a search for 2096 in the registry but after the 80th entry I decided to put that off until later. I tried to do a search for Event but came up empty.

Neal
My System SpecsSystem Spec
.

05 Dec 2016   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The 2096 timestamp may just come from an earlier Validation attempt.

Open Windows Explorer and go to Access Denied - follow the instructions and then see if the timestamp changes.
My System SpecsSystem Spec
08 Dec 2016   #15
NealG58

Windows 7 Professional 64bit
 
 

I finally got the validation tool to run - outcome saying that my version is genuine. I reran the MGA tool and the date changed to the current date. Tried to reinstall the updates that had failed to install previously and they failed again - both manually and using the Update in the control panel. Looks like I am back to square one again.

Neal
My System SpecsSystem Spec
10 Dec 2016   #16
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Neal,
1 step forward,
can you post the Mgadiag, and the last Day(s) entries from the CBS log.

Roy
My System SpecsSystem Spec
10 Dec 2016   #17
NealG58

Windows 7 Professional 64bit
 
 

Here are the results you requested.

I was browsing the CBSpersist log from 12/08 when I tried to install the updates and saw this error message:

2016-12-08 18:10:57, Info CBS Failed to resolve item[0] in Package: Package_100_for_KB3197869~31bf3856ad364e35~amd64~~6.1.1.5, Update: 3197869-199_neutral_LDR [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I saw several other error messages pertaining to the other update packages that failed to install.

Neal


Attached Files
File Type: log CBS.log (3.8 KB, 6 views)
File Type: txt MGADiag.txt (5.2 KB, 6 views)
My System SpecsSystem Spec
13 Dec 2016   #18
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Neal,
been ploughing thru the logs

please enable the system restore service

can you run this tool copy/paste the output

http://www.sysnative.com/niemiro/apps/SFCFix.exe


Roy
My System SpecsSystem Spec
14 Dec 2016   #19
NealG58

Windows 7 Professional 64bit
 
 

Attached is the results log from the SFX tool. The command window where the progress was shown had something about one file(s) could not be fixed automatically. Also when I went to turn on system restore, the bar was not greyed out. I tried to select restore settings and files initially but got a syntax error message. Upon closing the advanced settings windows and reopening it, that restore setting was selected instead of turn off system protection. I am wondering if some of this stems from the Windows 10 files that were installed in the background even though I had specifically kept unchecking the updates that installed the Windows 10 files.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-14 17:38:32.471
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22856_en-us_2cad2db0ea22550b.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18648_none_b97943ccf4882112.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22856_none_b9f611fe0dafa746.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.22856_none_759f913c2bb199b0.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22856_none_d485e986caab2e55.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22856_en-us_d08e922d31c4e3d5.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18648_none_5d5aa8493c2aafdc.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22856_none_5dd7767a55523610.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.22856_none_1980f5b87354287a.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22856_none_78674e03124dbd1f.




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 10
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 10
SURT total detected corruption count: 24
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-12-14 18:11:37.493
----------------------EOF-----------------------
My System SpecsSystem Spec
15 Dec 2016   #20
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Neal,
slowly but surely,
It did not complete but fixed the 10 it found.
can you run SURT,
https://www.google.co.uk/url?sa=t&rc...41536425,d.ZGg

REBOOT

>> then << post the CBS logs (all please).

Roy
My System SpecsSystem Spec
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 Multiple Win7 updates fail to install




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