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Windows 7: Multiple Win7 updates fail to install

27 Nov 2016   #1

Windows 7 Professional 64bit
Multiple Win7 updates fail to install

I have been having issues for almost a year trying to install Win7 updates. I have tried several things including deleting the SoftwareDistribution folder (a fix that didn't work that was in a Microsoft forum), running sfc /scannow, multiple scans of antivirus (Symantec Endpoint Protection), scans of MalwareBytes and Spybot S&D. I have run the SURT from Microsoft and attached the logs below as well as running the sfc program again - running sfc turns up no issues.

There are two sets of error codes listed:

Code 80073712 - the update failed to install
Code 80242014 - the update supposedly installed but is 'pending' even after several reboots.

The Update Issues.txt contains the list of updates that either failed or are 'pending'. I have tried downloading the updates individually and installing manually with the same error codes. Unfortunately I do not have a log from before I deleted the SoftwareDistribution folder. I have tried restoring to a previous time but that didn't work either.

Attached Files
File Type: txt Update Issues.txt (1.1 KB, 5 views)
My System SpecsSystem Spec
27 Nov 2016   #2

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome to SevenForums,
Refer to post #2 here
Windows Update will not update and I've tried multiple fixes
My System SpecsSystem Spec
27 Nov 2016   #3

Windows 7 Professional 64bit

Thanks for replying ThrashZone! KB3020369 and KB3172605 were downloaded but did not install. Message says that both are already installed. Working on the Update components resetting now. Will let you know tomorrow what has progressed.

My System SpecsSystem Spec

29 Nov 2016   #4

Windows 7 Professional 64bit

I ran the Update reset and it added a couple more updates which successfully installed. Update KB3172605 still failed to install. I then downloaded that update as well as KB3185330 and KB3192403 - these had failed to install when using Win Update. I ran each manually and they still failed to install. I just ran the Update reregister file but the same updates still fail to install. They download and appear to install but still fail with the same error code. I am hesitant to reimage this laptop since it is a work issued machine and a royal pain to get back on the corporate network. If you have any other suggestions I am open for them. I also hate the way MS now sends out updates.

My System SpecsSystem Spec
29 Nov 2016   #5

Win-7-Pro64bit 7-H-Prem-64bit

My System SpecsSystem Spec
29 Nov 2016   #6

Windows 7 Professional 64bit

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-G637J
Windows Product Key Hash: ue5eKiZLtTVrB1QzGBmLyOfHbyQ=
Windows Product ID: 55041-007-1799664-86817
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {438999EB-626D-4170-90E3-F0A3069F93A3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered,
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160902-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{438999EB-626D-4170-90E3-F0A3069F93A3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-007-1799664-86817</PID><PIDType>6</PIDType><SID>S-1-5-21-799389791-3045657643-83717458</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5440</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="7"/><Date>20160927000000.000000+000</Date></BIOS><HWID>44283607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>60EE4F3F1162D00</Val><Hash>S1VRp++PTBSQT40BzyVgf2I1JzI=</Hash><Pid>72085-640-2936177-55130</Pid><PidType>14</PidType></Product></Products><Applications><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-007-179966-03-1033-7601.0000-0912014
Installation ID: 000274980176322575681943479455088441249582885012936824
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: G637J
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 11/29/2016 21:34:44

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072F8F
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:29:2096 00:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub

My System SpecsSystem Spec
29 Nov 2016   #7

Win-7-Pro64bit 7-H-Prem-64bit

Thanks no familiar with Windows License Type: Volume MAK
Where did you get the installation ?
Bios is 2016 which is beyond the sells of win-7 I believe for most manufactures.
My System SpecsSystem Spec
30 Nov 2016   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The Volume MAK License type is a Volume License sold only in bulk to organisations - usually with more than 5 licensed machines. They require usually that the machine comes with a Pro version of Windows installed.
This machine looks to me as if it meets that latter criterion - the only question then becomes the origin of the license.
My System SpecsSystem Spec
30 Nov 2016   #9

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Neal,
Going on from Noels post.

The error code related to an incorrect system time.

Please tell me the winners of major sporting events until 2096!!!

HrOnline: 0x80072F8F
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:29:2096 00:34

Reset your time zone and your system clock.

My System SpecsSystem Spec
30 Nov 2016   #10

Windows 7 Professional 64bit

Torchwood: Love the handle! I will reset the time zone and system clock and see if that fixes the issue. As for the winners of major sporting events - I would rather have the next 2 years in Lotto number winners!

NoelDP and ThrashZone: The laptop is a company issued for my own use as I see fit within their installed software limitations. Every engineer in my department has one, a Dell E5400 of some form. I have had this one for about 2 years now. The previous ones were WinXP - first a Lenovo Z91T (motherboard died) then a HP that was replaced when the support for XP ended. The bios was updated last month from the Dell website.
My System SpecsSystem Spec

 Multiple Win7 updates fail to install

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