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Windows 7: Windows 7 Update Hanging on Checking for Updates

01 Dec 2016   #1

Windows 7 Home Premium 64bit
Windows 7 Update Hanging on Checking for Updates


I followed Thrashzone's instructions from another thread to fix the update issue on my laptop, but it isn't working on our desktop, so here I am requesting some help.

HP Desktop P7-1019
Windows 7 Home Premium 64bit
Intel Pentium G620 @ 2.60GHz

I've been playing around with different fixes and tools all day, but nothing seems to work.

Any help is appreciated...

I downloaded and ran the latest System Update Readiness Tool (SURT) a couple of hours ago and it's been stuck on Searching for updates on this computer the entire time.

Ran an SFC Scan- did not find any integrity violations

No error codes to report- the update screen just hangs for hours and hours.

CBS Log- attached; hope the compression worked.

MSA Report:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F0F1F059-6934-4BD8-816D-59323D416979}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F0F1F059-6934-4BD8-816D-59323D416979}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2330671853-196079757-2331677344</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p7-1019</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20110329000000.000000+000</Date></BIOS><HWID>A7D03707018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0422011
Installation ID: 007894581610555470586182218181147724188154500983331656
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 12/01/16 7:03:08 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:29:2016 07:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value

Attached Thumbnails
Windows 7 Update Hanging on Checking for Updates-sfc-scan.jpg  
Attached Images
Windows 7 Update Hanging on Checking for Updates-searching-box.jpg 
My System SpecsSystem Spec
01 Dec 2016   #2

Windows 7 ultimate x64

Hi Welcome to SF,

Try this and see if it helps.

Keep us posted.
My System SpecsSystem Spec
02 Dec 2016   #3

Windows 7 Home Premium 64bit

Thanks for posting a reply, Archer. The first few steps were either already completed or didn't work.

#4: Offline Windows Update Tool seemed to have done something!

After following the steps in #4, my computer rebooted and I tried to do a manual windows update, but now I have a Windows could not search for updates; error code: 80244019

Attached Thumbnails
Windows 7 Update Hanging on Checking for Updates-windows-update-error-80244019.png  
My System SpecsSystem Spec

03 Dec 2016   #4

Windows 7 Ultimate x64 SP1 OEM

Hi and welcome to 7F.

What instruction from Thrash have you tried ?
Thrash is always morphing this fix into better and better ever day.
Did his instruction involve these updates as standalone install ?
Install KB3020369 & KB3172605 & KB3125574 updates as standalone.

You need to go to Microsoft catalogue and download these updates.
Make sure they are for your bitrate, according to your System Spec's you have x64.
Then you need to shut down windows update service.
Control panel/Administration Tools/Services/Windows Update. Double click and select "Stop", drop down window select "Manual". Re-boot.
Now go to your Updates you downloaded, I would advise install one update and re-boot install the next and re-boot etc.
After the last re-boot go back to windows update service and in the drop down select "Automatic (delayed start)"
No need to re-start updates just re-boot.
Now go to updates and search for new updates.

Good luck fingers crossed.
My System SpecsSystem Spec
05 Dec 2016   #5

Windows 7 Home Premium 64bit

I followed the instructions in this post:

Windows Update will not update and I've tried multiple fixes

As previously mentioned, it worked on my laptop, but not my desktop.

I'll look into those updates.

My System SpecsSystem Spec
05 Dec 2016   #6

Windows 7 Home Premium 64bit

Ok, so I followed your instructions.

KB3020369 - already installed
KB3172605 - already installed
KB3125574 - downloaded and installed

Checked for updates; installed the updates listed below then my computer flashed a blue screen and restarted?!

I checked for updates and it came up with error code 80244019 again.

Attached Thumbnails
Windows 7 Update Hanging on Checking for Updates-windows-updates-dec-5-2016.png  
My System SpecsSystem Spec
05 Dec 2016   #7
Bunny G

Windows 7 Ultimate 32 bit

Perhaps you've already done the following but, if not:

Make sure you have Internet Explorer v.11 installed and set to Default Browser.

Switch UAC off (type uac into the search bar and click on the link. Slide the UAC setting to zero. Try downloading updates, again.......Don't forget to switch UAC back on again, afterwards).

If no good, you can manually download the updates, in bulk and manually install them.

If one keeps getting stuck, hide it from the "search for" in updates options.

Good luck. :)
My System SpecsSystem Spec
25 Dec 2016   #8

Windows 7 Home Premium 64bit

I changed the settings to manual download and updates and error code 80244019 seems to have disappeared. I can download and install updates.
My System SpecsSystem Spec
25 Dec 2016   #9

Windows 7 Home Premium 64bit

Thank you and Merry Christmas!
My System SpecsSystem Spec

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