Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows Update and MSupdate not Working

16 Dec 2016   #11

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Scott,
run this tool please, copy/paste the output

Can you tell me whats on the COA sticker, NOT the code just the Version.

as a secondary check try inputting the code again but
Additionally, a Microsoft product key does not contain any of the following characters:
Numbers 0, 1 and 5
Letters A, E, I, L, N, O, S, U, and Z


My System SpecsSystem Spec
16 Dec 2016   #12

Windows 7 Home Premium 64bit

Hi Roy,

Reentered the product key and activation was successful again. The version is Win 7 Home Premium OA. Not sure what OA is, but the disk I used from another computer was Win 7 Home Premium with service pack 1. None of the letters or numbers you mentioned were in the key obviously since it worked.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-D9HKT-4JQKD-KKJ6P
Windows Product Key Hash: +6lqi8pcargmAtJe+Q/oaJyP5Lk=
Windows Product ID: 00359-OEM-9813142-54452
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {64E7C0FD-6E15-48F8-B274-A311BA3B896C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{64E7C0FD-6E15-48F8-B274-A311BA3B896C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KKJ6P</PKey><PID>00359-OEM-9813142-54452</PID><PIDType>8</PIDType><SID>S-1-5-21-1258645802-53675234-2317173567</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>2.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>06AE3307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-131-454452-02-1033-7601.0000-3512016
Installation ID: 015963475564779750661352622031247164360173539732436516
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: KKJ6P
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/16/2016 3:51:55 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSCPL        TOSCPL00
  FACP            TOSCPL        TOSCPL00
  HPET            TOSCPL        TOSCPL00
  MCFG            TOSCPL        TOSCPL00
  ASF!            TOSCPL        TOSCPL00
  SLIC            TOSCPL        TOSCPL00
  SSDT            PmRef        CpuPm
  UEFI            PTL           PTLBUF8
  UEFI            PTL           PTLBUF8
  UEFI            PTL           PTLBUF8

My System SpecsSystem Spec
16 Dec 2016   #13

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Scott,

thats cool

Happy surfing

note use Acronis/macrium (both free) to create a system image, it'll save hassle like this again:)

My System SpecsSystem Spec

16 Dec 2016   #14

Windows 7 Home Premium 64bit

Hi Roy,

My issue is not with activation, but it is not updating.

My System SpecsSystem Spec
16 Dec 2016   #15
W7 reinstall

Windows 7 Ultimate X64

This problem of not updating seems to be a ruse put out by Microsoft to force people to update to Windows 10. I bought a Copy of Windows 7 x64 Ultimate prior to 18/8/2010 I do not know the exact date as apart from crashing on this date until 11/11/2016 when it crashed again I have had no problems, however on doing a re-install after it had loaded a message came up stating " This is not a Genuine copy of Windows and if you paid for it you should ask for a Refund". However it would not download updates. I went to the Microsoft Update Download centre and went through all of the Fixes which they told me to do and still it would not update. Then I saw a blog which said download "WUD update down loader" install and then it would download updates and it Did!!!
My System SpecsSystem Spec
16 Dec 2016   #16

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Scott,
What we fixed will now allow you to update, your problem was not the normal hanging update scenario,
now install this KB


then run updates should work if not.
follow this link
Windows Update will not update and I've tried multiple fixes

My System SpecsSystem Spec
17 Dec 2016   #17

Windows 7 Home Premium 64bit

Hi Roy,

THANKS for all your Help!! I had to go to the "Windows Update will not update and I've tried multiple fixes", but all seems to be going smoothly now. I think part of my problem was not getting windows update to fully stop before, but it really does not matter now. Windows is on 181 of 209 updates now.

Thanks again for all your help. I could not have done it without you.

My System SpecsSystem Spec
17 Dec 2016   #18

Win-7-Pro64bit 7-H-Prem-64bit

Hopefully you won't get many if any failed to install out of those :)
My System SpecsSystem Spec

 Windows Update and MSupdate not Working

Thread Tools

Similar help and support threads
Thread Forum
Windows Update not working
Hi there i have just performed a clean install of Windows 7 including SP1 on my Toshiba laptop. Everything is running fine except Windows Update just hangs (checking for updates) as long as I am prepared to leave it. Martyn
Windows Updates & Activation
Windows Update not working
Please see link to previous history in WGA forum -- downloaded and installed new HDD raid drivers suggested by Noel Paton. Windows update still not working. Was unable to download or install SURT. Got error message 0xc8000222 attempting to install. ...
Windows Updates & Activation
Internet not working, windows update, ping, DNS, etc. working fine
Hello, I've got a Dell laptop here that isn't functioning properly. I can't get this to work for the life of me! I am currently using this laptop with a different hard drive, it's the install on the SSD that doesn't work. I know that the quick fix would be to simply reload windows, but I don't...
Network & Sharing
Windows Update is not working/Update Readiness Tool won't install
Win 7 64 Windows Update not working (post migration), nor is Windows Update Readiness tool installing. I have renamed catroot and stopped services, nothing working. I just migrated HD to a hybrid solid state (Seagate Momentus). I had this problem both with Acronis 2009 and Acronis 2013, and...
Windows Updates & Activation
Windows Update not working
Anyone else having trouble using Windows Update? I go to check for updates and and almost immediately it's back at the Check for Updates Screen. Windows Update works fine on my desktop. I just installed Windows 7 on my laptop and after install, I couldnt use Windows Update from the start. ...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:32.
Twitter Facebook Google+