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Windows 7: Windows Update and MSupdate not Working

16 Dec 2016   #11
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Scott,
run this tool please, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Can you tell me whats on the COA sticker, NOT the code just the Version.

as a secondary check try inputting the code again but
Additionally, a Microsoft product key does not contain any of the following characters:
Numbers 0, 1 and 5
Letters A, E, I, L, N, O, S, U, and Z


Roy


My System SpecsSystem Spec
.
16 Dec 2016   #12
sheisel

Windows 7 Home Premium 64bit
 
 

Hi Roy,

Reentered the product key and activation was successful again. The version is Win 7 Home Premium OA. Not sure what OA is, but the disk I used from another computer was Win 7 Home Premium with service pack 1. None of the letters or numbers you mentioned were in the key obviously since it worked.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-D9HKT-4JQKD-KKJ6P
Windows Product Key Hash: +6lqi8pcargmAtJe+Q/oaJyP5Lk=
Windows Product ID: 00359-OEM-9813142-54452
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {64E7C0FD-6E15-48F8-B274-A311BA3B896C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{64E7C0FD-6E15-48F8-B274-A311BA3B896C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KKJ6P</PKey><PID>00359-OEM-9813142-54452</PID><PIDType>8</PIDType><SID>S-1-5-21-1258645802-53675234-2317173567</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>2.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>06AE3307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-131-454452-02-1033-7601.0000-3512016
Installation ID: 015963475564779750661352622031247164360173539732436516
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: KKJ6P
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/16/2016 3:51:55 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqiSuf21mlGcj3o/vH1qryBJrvISH1xd
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSCPL        TOSCPL00
  FACP            TOSCPL        TOSCPL00
  HPET            TOSCPL        TOSCPL00
  MCFG            TOSCPL        TOSCPL00
  ASF!            TOSCPL        TOSCPL00
  SLIC            TOSCPL        TOSCPL00
  SSDT            PmRef        CpuPm
  UEFI            PTL           PTLBUF8
  UEFI            PTL           PTLBUF8
  UEFI            PTL           PTLBUF8



Scott
My System SpecsSystem Spec
16 Dec 2016   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Scott,

thats cool

Happy surfing

note use Acronis/macrium (both free) to create a system image, it'll save hassle like this again

Roy
My System SpecsSystem Spec
.

16 Dec 2016   #14
sheisel

Windows 7 Home Premium 64bit
 
 

Hi Roy,

My issue is not with activation, but it is not updating.

Scott
My System SpecsSystem Spec
16 Dec 2016   #15
W7 reinstall

Windows 7 Ultimate X64
 
 

This problem of not updating seems to be a ruse put out by Microsoft to force people to update to Windows 10. I bought a Copy of Windows 7 x64 Ultimate prior to 18/8/2010 I do not know the exact date as apart from crashing on this date until 11/11/2016 when it crashed again I have had no problems, however on doing a re-install after it had loaded a message came up stating " This is not a Genuine copy of Windows and if you paid for it you should ask for a Refund". However it would not download updates. I went to the Microsoft Update Download centre and went through all of the Fixes which they told me to do and still it would not update. Then I saw a blog which said download "WUD update down loader" install and then it would download updates and it Did!!!
My System SpecsSystem Spec
16 Dec 2016   #16
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Scott,
What we fixed will now allow you to update, your problem was not the normal hanging update scenario,
now install this KB
http://go.microsoft.com/fwlink/?LinkID=152411

REBOOT

then run updates should work if not.
follow this link
Windows Update will not update and I've tried multiple fixes

Roy
My System SpecsSystem Spec
17 Dec 2016   #17
sheisel

Windows 7 Home Premium 64bit
 
 

Hi Roy,

THANKS for all your Help!! I had to go to the "Windows Update will not update and I've tried multiple fixes", but all seems to be going smoothly now. I think part of my problem was not getting windows update to fully stop before, but it really does not matter now. Windows is on 181 of 209 updates now.

Thanks again for all your help. I could not have done it without you.

Scott
My System SpecsSystem Spec
17 Dec 2016   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Hopefully you won't get many if any failed to install out of those
My System SpecsSystem Spec
Reply

 Windows Update and MSupdate not Working




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