Hi Scott,
run this tool please, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012
Can you tell me whats on the COA sticker, NOT the code just the Version.
as a secondary check try inputting the code again but
Additionally, a Microsoft product key does not contain any of the following characters:
Numbers 0, 1 and 5
Letters A, E, I, L, N, O, S, U, and Z
Roy
Hi Roy,
Reentered the product key and activation was successful again. The version is Win 7 Home Premium OA. Not sure what OA is, but the disk I used from another computer was Win 7 Home Premium with service pack 1. None of the letters or numbers you mentioned were in the key obviously since it worked.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-D9HKT-4JQKD-KKJ6P Windows Product Key Hash: +6lqi8pcargmAtJe+Q/oaJyP5Lk= Windows Product ID: 00359-OEM-9813142-54452 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {64E7C0FD-6E15-48F8-B274-A311BA3B896C}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_rtm.101119-1850 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{64E7C0FD-6E15-48F8-B274-A311BA3B896C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KKJ6P</PKey><PID>00359-OEM-9813142-54452</PID><PIDType>8</PIDType><SID>S-1-5-21-1258645802-53675234-2317173567</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>2.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>06AE3307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00196-131-454452-02-1033-7601.0000-3512016 Installation ID: 015963475564779750661352622031247164360173539732436516 Processor Certificate URL: SpcService Web Service Machine Certificate URL: RacService Web Service Use License URL: UseLicenseService Web Service Product Key Certificate URL: PkcService Web Service Partial Product Key: KKJ6P License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 12/16/2016 3:51:55 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqiSuf21mlGcj3o/vH1qryBJrvISH1xd OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC TOSCPL TOSCPL00 FACP TOSCPL TOSCPL00 HPET TOSCPL TOSCPL00 MCFG TOSCPL TOSCPL00 ASF! TOSCPL TOSCPL00 SLIC TOSCPL TOSCPL00 SSDT PmRef CpuPm UEFI PTL PTLBUF8ë UEFI PTL PTLBUF8ë UEFI PTL PTLBUF8ë
Scott
Last edited by Brink; 16 Dec 2016 at 19:12. Reason: code box
Hi Scott,
thats cool
Happy surfing
note use Acronis/macrium (both free) to create a system image, it'll save hassle like this again:)
Roy
Hi Roy,
My issue is not with activation, but it is not updating.
Scott
This problem of not updating seems to be a ruse put out by Microsoft to force people to update to Windows 10. I bought a Copy of Windows 7 x64 Ultimate prior to 18/8/2010 I do not know the exact date as apart from crashing on this date until 11/11/2016 when it crashed again I have had no problems, however on doing a re-install after it had loaded a message came up stating " This is not a Genuine copy of Windows and if you paid for it you should ask for a Refund". However it would not download updates. I went to the Microsoft Update Download centre and went through all of the Fixes which they told me to do and still it would not update. Then I saw a blog which said download "WUD update down loader" install and then it would download updates and it Did!!!
Hi Scott,
What we fixed will now allow you to update, your problem was not the normal hanging update scenario,
now install this KB
http://go.microsoft.com/fwlink/?LinkID=152411
REBOOT
then run updates should work if not.
follow this link
Windows Update will not update and I've tried multiple fixes
Roy
Hi Roy,
THANKS for all your Help!! I had to go to the "Windows Update will not update and I've tried multiple fixes", but all seems to be going smoothly now. I think part of my problem was not getting windows update to fully stop before, but it really does not matter now. Windows is on 181 of 209 updates now.
Thanks again for all your help. I could not have done it without you.
Scott
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