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Windows 7: Trying to get Windows Update works but no success

18 Dec 2016   #1
imcanadian

Windows 7 Home Premium 64bit
 
 
Trying to get Windows Update works but no success

I have tried different methods to get Windows Update works on my desktop but no success. Anyway here is my Windows Genuine and Activation information below:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XVJ6W-MMX36-MFQ27
Windows Product Key Hash: G9KmAQT91oFpIcyY49tBxzGF0E8=
Windows Product ID: 00426-069-9377484-86728
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {80B536CE-E279-492C-86AE-5E14E197DC5D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{80B536CE-E279-492C-86AE-5E14E197DC5D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MFQ27</PKey><PID>00426-069-9377484-86728</PID><PIDType>5</PIDType><SID>S-1-5-21-1030562631-1369282357-396305219</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3450</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="7"/><Date>20111101000000.000000+000</Date></BIOS><HWID>1DCD3C07018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-069-937748-00-4105-7601.0000-3452016
Installation ID: 018040983926346875384072929526548766764360002130940623
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: MFQ27
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 18/12/2016 11:31:27 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAEAAQACAAAAAwABAAEAln2kBfyyOFuMdIoJipsITrRqcoq+QXYy

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
BGRT ACRSYS ACRPRDCT
SSDT AMD POWERNOW


Let me know what have to be done before try again to run Windows Update on my desktop with Windows 7 Ultimate.

John


My System SpecsSystem Spec
.
18 Dec 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Again ImCanadian,

Your licenced but not registered.

please run KB971033.

Reboot x2

Rerun the Mgadiag,
the file mismatches should be gone, and further down WAT should be registered
And away you go

note if you have not updated in a while read this thread
Windows Update will not update and I've tried multiple fixes


Roy
My System SpecsSystem Spec
18 Dec 2016   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

On a secondary note,
you appear to be using a Dreamspark licence product key
I hope you didnt buy it on the net, ONLY available via Educational establishments.

Roy
My System SpecsSystem Spec
.

18 Dec 2016   #4
imcanadian

Windows 7 Home Premium 64bit
 
 

Roy -- I got this program, Dreamspark licence product key as I was working in education field before I retired three weeks ago. I was a student support counsellor to the deaf students at the residential school for the deaf here.

Anyway I checked the file with KB971033 in Windows Update and is not there showing in the installed files. So I am not sure what next with this because of can't find KB971033. Will wait to hear what next step with this.

John
My System SpecsSystem Spec
18 Dec 2016   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi John,
link for the kb
http://go.microsoft.com/fwlink/?LinkID=152411

install then as i said before please.

Roy
My System SpecsSystem Spec
19 Dec 2016   #6
imcanadian

Windows 7 Home Premium 64bit
 
 

Thought to let you know now before what to do next with this? I followed your information about install one of the KB last night. I left my desktop on running through the night and this morning see still trying to download the KB link on my monitor screen. I guess that this is not working but leave it trying to install. Will wait to hear about the next procedure to fix the Windows Update.

John
My System SpecsSystem Spec
19 Dec 2016   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi John,
Thats most unusual, that KB does not follow the standard update rules.
Can you try from this MS link, ignore the title if it says access denied
Access Denied

Roy
My System SpecsSystem Spec
19 Dec 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

My System SpecsSystem Spec
27 Dec 2016   #9
imcanadian

Windows 7 Home Premium 64bit
 
 

I have decided to give up trying to fix Windows Update and go ahead to reinstall Windows 7 Home Premium 64X for my desktop.

Want to say thank you to Roy aka torchwood for your help with this.

John
My System SpecsSystem Spec
Reply

 Trying to get Windows Update works but no success




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