Three updates will not uninstall (the W10 nonsense)

I'm trying to fix my wife's computer running Windows 7 Pro 64-bit. The main problem is that it cannot find any new updates, and I've tried I don't know how many tricks, tips, and troubleshooting options available.

I started wondering if there's an update that was getting in the way, and I remembered the three that were created to service the free Windows 10 update. I've been able to delete them before, but now it doesn't work.

The three updates I want to get rid of are KB3035583, KB2952664, KB3021917

Unfortunately, when I try to uninstall them via Windows Update, the process gets out to about 90% and then stops, returning the message

An error occurred. No all of the updates were successfully uninstalled.

So I tried via command prompt wusa /uninstall /kb:3035583 (as an example), running as Administrator. When I do this, I get the following message

Installer encountered an error: 0x80070643
Fatal error during installation

Does anyone have a recommendation for getting rid of these items that doesn't involve a clean installation?

Thanks in advance.

Hi,
Clean install shouldn't normally be an issue unless you get the cart before the horse and install a bunch of programs before updating windows

Post this report
Windows Genuine and Activation Issue Posting Instructions

ThrashZone said:

Hi,
Clean install shouldn't normally be an issue unless you get the cart before the horse and install a bunch of programs before updating windows

I was hoping to avoid a clean installation (the existing one is only 18 months old) but if that's what's needed, that's what I'll do.

And thanks for the warning about updating first. I already do that with new installations (I learned the hard way a long time ago) but it may help someone else who reads this.

Thanks!

torchwood said:

Hi Cpmusic,

download the GWX panel, it will remove the W10 installer folders in those KB's.

http://ultimateoutsider.com/download...PanelSetup.exe

Actually, I already installed that panel (a great tool!) when it was first available. I uninstalled it while trying to find the root of the "checking forever" problem, thinking that it may have gotten in the way. But that was before I tried to uninstall those three specific updates.

I haven't checked yet, but if nothing else, I'm hopeful that the computer has a restore point before the oldest of those three updates (roughly 7/10/16). If all else fails, I'll get another drive and re-install 7 from scratch.

Thanks!

Hi,
Still waiting for the mag report Torch can help from there :)

Hi:

In addition to excellent advice already offered....

GWX ended months ago, so there's no need to be afraid of it.
KB2952664 has nothing to do with GWX any longer:

There is no GWX or upgrade functionality contained in this update.

And MS issued a special patch (KB3184143) specifically to remove GWX from Win7/SP1 systems.

Cheers,
MM

ThrashZone said:

Hi,
Still waiting for the mag report Torch can help from there :)

Is this for me? I don't know what a mag report is.

ThrashZone said:

Hi,
Post this report
Windows Genuine and Activation Issue Posting Instructions

Hi
Follow the above links instructions.

This may help you cpmusic.

This tutorial by Brink will guide you to complete what ThrashZone requested in post #2. Post the results here exactly as the tutorial instructs.


Windows Genuine and Activation Issue Posting Instructions


Jack