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Windows 7: Window Update failing error code 800736B3

17 Jan 2017   #11
adetor

Windows 7 Pro x64
 
 

Torchwood,

I have already run SURT, log is attached! I can run it again if need be.

Thanks for your ongoing help




Attached Files
File Type: log CheckSUR.log (394 Bytes, 1 views)
My System SpecsSystem Spec
.
17 Jan 2017   #12
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Kinda what i was expecting.
Did you change your system time?? and retry updating.
From what i can find and thats very little,
the WinSXS files get updated but for some odd reason CBS doesnt

Roy
My System SpecsSystem Spec
17 Jan 2017   #13
adetor

Windows 7 Pro x64
 
 

Torchwood,

At work right now, I will check system time this evening. Although, I think it is correct!

One other thing that's odd, when trying to update, windows update goes right to installing, not download? and they always fail with 800736B3

Thank you

Al
My System SpecsSystem Spec
.

17 Jan 2017   #14
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Al,
possibly coz your updates settings >> download but let me choose? > (and youve allready chosen)

need to get to the root cause ie whats causing 736B3

can you go
c > Windows > WindowsUpdate. copy/paste that log
(note its further down the list than the cbs log, near the bottom)
and
Event viewer >> system >> event ID 20, double click on it (new window opens)
screenshot the
General, then details friendly and xmail views please
hopefully that will tell me what service is causing it to fail

Roy
My System SpecsSystem Spec
17 Jan 2017   #15
adetor

Windows 7 Pro x64
 
 

I have attached windowsUpdate log! I do not see an event ID 20? I see 2017?

Please advise

Thank you

Almost forgot, System date is correct!


Attached Files
File Type: log WindowsUpdate.log (1.40 MB, 6 views)
My System SpecsSystem Spec
25 Jan 2017   #16
adetor

Windows 7 Pro x64
 
 

torchwood, are you still interested in helping with this?

Al
My System SpecsSystem Spec
26 Jan 2017   #17
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Adetor,
aplogies for the delay,
Right can you confirm a couple things
Is this a repair INSTALL
did it come with either McAfee/Norton, if so did you use THIER uninstaller to remove it
(if not please use it from SAFE mode)

The error showing in the log would seem to indicate this, to further confirm can you run this tool
http://go.microsoft.com/fwlink/?LinkID=52012
copy/paste the output
if so a Vbs error should be showing

Roy
My System SpecsSystem Spec
27 Jan 2017   #18
adetor

Windows 7 Pro x64
 
 

Torchwood,

This is not a repair install. The Antivirus installed is Emsisoft. Yes, McAfee was installed on this computer and uninstalled with their uninstaller over a year ago. Windows Update problem showed up about a month or so ago. Below is output log:


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6PBYJ-J7WD7-9PFT2
Windows Product Key Hash: VHRBKxIR0dkboR7RrX13ND0f/3s=
Windows Product ID: 00371-OEM-9045271-64163
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {A0DD268C-D3E2-4D0E-AA46-F648E473CACC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A0DD268C-D3E2-4D0E-AA46-F648E473CACC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9PFT2</PKey><PID>00371-OEM-9045271-64163</PID><PIDType>3</PIDType><SID>S-1-5-21-1050376655-1823500184-3190963803</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="7"/><Date>20120309000000.000000+000</Date></BIOS><HWID>B4CD3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-452-764163-02-1033-7601.0000-1152012
Installation ID: 010750559900527265089993599490911545421666893012640332
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 9PFT2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/27/2017 9:34:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:7:2017 00:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKIQSXBPdLhgGhZSlJaqtsr/9AH8RaAnLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT IdeRef IdeTable
SSDT IdeRef IdeTable
SSDT IdeRef IdeTable
BGRT ALASKA A M I
My System SpecsSystem Spec
09 Feb 2017   #19
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Adetor,
why are you using, ATERA Networks, is this a company computer???
They are a 3rd party service supplier used by companies, Your updates, (or lack of in this case) are managed by them.

Roy
My System SpecsSystem Spec
09 Feb 2017   #20
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Alan,
can you uncheck (turn OFF), device driver updates, it seems to be having a problem with a few of them especially your printer.
Set updates to never
Turn OFF

Once off can you also unplug the printer,
restart
Remove the printer in Devices

try updating.


Roy
My System SpecsSystem Spec
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 Window Update failing error code 800736B3




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