Error trying to update windows

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  1. Posts : 6
    Window 7 home premium
       #1

    Error trying to update windows


    I keep getting a error everytime I am tring to update my windows software. Saying that it cant not check for updates because the service is not runinng. To restart the computer. I have tried doing the restart and im still not able to update it.
      My Computer


  2. Posts : 687
    Microsoft Windows 10 Professional / Windows 7 Professional
       #2

    Give Windows Update Troubleshooter, a try and let us know how it goes.
      My Computer


  3. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #3

    Hi Sam,
    if Oldmx's option does not work, please post the log from it.

    Roy
      My Computer


  4. Posts : 6
    Window 7 home premium
    Thread Starter
       #4

    How do I send the logs?
      My Computer


  5. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #5

    follow this tutorial.
    Screenshots and Files - Upload and Post in Seven Forums

    from your reply its failed,
    can you also follow the instructions here please
    Windows Genuine and Activation Issue Posting Instructions



    Roy
      My Computer


  6. Posts : 6
    Window 7 home premium
    Thread Starter
       #6

    I am not sure what kind of logs he is asking for?
      My Computer


  7. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #7

    The troubleshooter would have appeared on your desktop.
    it would have shown what was fixed / what was not. indicated by either tick/X.
    there may also have been a details option with a down arrow, click on it.

    rerun it again and post both the first screen and the details if available.

    the above is the 1st request and the 2nd?? instruction.

    Roy
      My Computer


  8. Posts : 6
    Window 7 home premium
    Thread Starter
       #8

    Windows Update
    Publisher details
    Issues foundService registration is missing or corrupt
    Service registration is missing or corrupt

    Fixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Reset service registration
    Completed

    Windows Update error 0x80070005(2017-01-15-T-08_47_59P)
    Windows Update error 0x80070005(2017-01-15-T-08_47_59P)

    Fixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Resetting Windows Update data store
    Completed

    Problems installing recent updates
    Problems installing recent updates

    Fixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Repair Windows Update
    Completed


    Potential issues that were checkedWindows Update environment variables are incorrect
    Windows Update environment variables are incorrect

    Issue not present
    Some security settings are missing or have been changed
    Some security settings are missing or have been changed

    Issue not present
    Check for missing or corrupt files
    Check for missing or corrupt files

    Issue not present
    Windows Update services are not running
    Windows Update services are not running

    Issue not present
    Cryptographic service components are not registered
    Cryptographic service components are not registered

    Issue not present

    Issues found
    Detection details
    6
    Service registration is missing or corruptFixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Reset service registrationCompleted

    6
    Windows Update error 0x80070005(2017-01-15-T-08_47_59P)Fixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Resetting Windows Update data storeCompleted
    [IMG]res://sdiageng.dll/info.png[/IMG]
    DataStoreAndWULogFiles.zip
    4.45MBFile Name: DataStoreAndWULogFiles.zip
    6
    Problems installing recent updatesFixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Repair Windows UpdateCompleted
    Repair Windows Update services and dependencies



    Potential issues that were checked
    Detection details
    Windows Update environment variables are incorrectIssue not present

    Some security settings are missing or have been changedIssue not present

    Check for missing or corrupt filesIssue not present

    Windows Update services are not runningIssue not present

    Cryptographic service components are not registeredIssue not present
      My Computer


  9. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #9

    Hi Sam,
    they look OK, have a look at post 2, by Thrashzone, in this thread, follow the instuctions
    PLEASE READ IT CAREFULLY
    Windows Update will not update and I've tried multiple fixes

    Roy
      My Computer


  10. Posts : 6
    Window 7 home premium
    Thread Starter
       #10

    I did everything in the post and it still did not work.
      My Computer


 
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