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Windows 7: Windows Update Restart Loop

19 Jan 2017   #1
genogold

Windows 10
 
 
Windows Update Restart Loop

I work for a library university. We have a couple hundred computers running Windows 7 Enterprise 64 bit and over the past month or two we have seen a handful of computers that get caught in a loop of requiring a reboot to install updates. There seems to be nothing related to the computers that have this problem. Screenshots follow:





After a restart we get the same thing. It doesn't even seem to even try and process any updates as it boots up and we cannot search for new updates at all when this happens.

When we check the history of updates we see this weird one:


I don't know why Windows 7 is trying to download and process the November upgrade for Windows 10. I thought that Enterprise versions of Windows were unable to upgrade to 10 via Windows Update. (We don't want to do this anyway. When we move to 10 we will make a new image at that point.) There is no way that I can find to delete or disable this update. We only ever see this problem once this has already failed and none of the other computers that don't have this problem ever see this update.

On a number of these computers where we see this problem it seems to resolve itself. Within a couple of hours or the next day the computer is just fine and there is no listed record of this update even attempting to install. There are a handful of computers that did not just fix themselves. We re-image these and this fixes the problem, but I'd like to see if anyone else has seen this and possibly has an easier solution.

1. System Update Readiness Tool (SURT)

Ran System Update Readiness tool and rebooted. No change and no errors listed in CheckSUR.log or CheckSUR.persist.log files. I don't really know what I'm looking for in the CBS.log but I found this which might be relevant, not sure:

2017-01-19 13:15:20, Info CBS Session: 30569096_1620829713 initialized by client WindowsUpdateAgent.
2017-01-19 13:15:20, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

2. SFC Scan

Ran System File Checker - no errors, nothing fixed

3. Windows Update Error Codes

This is the only error we get:

Related to the update, but I mean we don't want this update anyway so...

4. Log Collection

Attached is the CBS.zip as requested.


5. Other things I have tried

a. Stopped wuauserv, deleted software distribution folder, and restarted wuauserv. This completely wiped the list of updates of course, but the computer is still requesting a restart infinitely and will not check for new updates.

b. Data Execution Protection is already on. (another thread somewhere suggested turning this on so I checked up on it)

c. Ran Microsoft Fixit 50202 for Resetting Update Components using the "aggressive mode" option. No change.




Attached Files
File Type: zip CBS.zip (8.86 MB, 1 views)
My System SpecsSystem Spec
.
19 Jan 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Genogold.

For the affected comps can you DISconnect them from the NET

Reset windows updates to never

REBOOT

Reconnect to the net
RESET WondowsUpdate to LET ME CHOOSE
give it 10/15 minutes to run thru the operation

IT should then give you a tick screen
The W10 update KBXXXXXX will appear on it
On the update>> description << click on it will give you a smaller box hover on the Hide option press enter.
Until MS changes the KB number it should not re-appear.

comment
im assuming these problem comps are connected to a server, are thier GPO's correct or were they added to the the domain after the ignore W10 command was written/sent.


First thoughts before looking at log
Roy
My System SpecsSystem Spec
19 Jan 2017   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Genogold,

Well CBS is clean, would you mind posting the log from here
C >> Windows >> WindowsUpdate

and just to check that its running enterprise, copy/paste the output please
http://go.microsoft.com/fwlink/?LinkID=52012

No sensitive data is shown by it please post in its entirety

Roy
My System SpecsSystem Spec
.

20 Jan 2017   #4
genogold

Windows 10
 
 

Hey thanks for the reply! Here's what I got:

Quote   Quote: Originally Posted by torchwood View Post
Hi Genogold.

For the affected comps can you DISconnect them from the NET

Reset windows updates to never

REBOOT

Reconnect to the net
RESET WondowsUpdate to LET ME CHOOSE
give it 10/15 minutes to run thru the operation

IT should then give you a tick screen
The W10 update KBXXXXXX will appear on it
On the update>> description << click on it will give you a smaller box hover on the Hide option press enter.
Until MS changes the KB number it should not re-appear.

comment
im assuming these problem comps are connected to a server, are thier GPO's correct or were they added to the the domain after the ignore W10 command was written/sent.


First thoughts before looking at log
Roy
I did this. It never checked for updates or changed from the screen stating it needed a restart that I saw.

Quote   Quote: Originally Posted by torchwood View Post
Hi Genogold,

Well CBS is clean, would you mind posting the log from here
C >> Windows >> WindowsUpdate

and just to check that its running enterprise, copy/paste the output please
http://go.microsoft.com/fwlink/?LinkID=52012

No sensitive data is shown by it please post in its entirety

Roy
I have attached these files.


Attached Files
File Type: log WindowsUpdate.log (1.69 MB, 3 views)
File Type: txt MGADiag Output.txt (4.9 KB, 1 views)
My System SpecsSystem Spec
20 Jan 2017   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Genogold,

Mgadiags fine.

Quick first look at log, will do more in depth shortly.

I see that compatel is instigating the W10 update,
(if i remember rightly 3rd party?)
MS >>> Compatel (chooses updates) >>> you
If this is the case then you will have to get them to prune the update out.


Roy
My System SpecsSystem Spec
20 Jan 2017   #6
genogold

Windows 10
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Genogold,

Mgadiags fine.

Quick first look at log, will do more in depth shortly.

I see that compatel is instigating the W10 update,
(if i remember rightly 3rd party?)
MS >>> Compatel (chooses updates) >>> you
If this is the case then you will have to get them to prune the update out.


Roy
Thank you again so much for looking through these logs. Just for my education, can you let me know what parts of this log indicate this?
My System SpecsSystem Spec
20 Jan 2017   #7
genogold

Windows 10
 
 

FYI, this is kind of dumb but...

We deleted the following registry key that prompts for reboot and rebooted:

-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired

After that we could find updates and that update was just not listed there at all.
My System SpecsSystem Spec
20 Jan 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Geno.,
here you go
** START ** Agent: Finding updates [CallerId = <<PROCESS>>: CompatTelRunner.exe]
2017-01-19 10:02:22:471 1060 fa8 Agent *********
2017-01-19 10:02:22:471 1060 fa8 Agent * Online = Yes; Ignore download priority = No
2017-01-19 10:02:22:471 1060 fa8 Agent * Criteria = "(CategoryIDs contains '405706ED-F1D7-47EA-91E1-EB8860039715' AND Type='Driver' AND VersionOverride='10.0.10586.2.0.0.256.1') OR (CategoryIDs contains '34F268B4-7E2D-40E1-8966-8BB6EA3DAD27' AND Type='Driver' AND VersionOverride='10.0.10586.2.0.0.256.1') OR (CategoryIDs contains '05EEBF61-148B-43CF-80DA-1C99AB0B8699' AND Type='Driver' AND VersionOverride='10.0.10586.2.0.0.256.1')"
2017-01-19 10:02:22:471 1060 fa8 Agent * ServiceID = {51DDABC9-705D-4E40-B14C-3EA992A48843} Third party service
2017-01-19 10:02:22:471 1060 fa8 Agent * Search Scope = {Machine}
2017-01-19 10:02:22:471 5564 8f0 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = ]


Roy
My System SpecsSystem Spec
20 Jan 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Geno

THATS NOT a good idea,
what youv'e now done is KILL any update session that requires a reboot to complete.

I provided the info for compatel

SO WHERE'S my answer
is it a 3rd party controlled WU session


Roy
My System SpecsSystem Spec
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