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Windows 7: Not running genuine windows error msg. 0x8004fe22

23 Jan 2017   #1
crossfireltd

Windows 7 Professional 64-bit Service Pack 1
 
 
Not running genuine windows error msg. 0x8004fe22

Greetings,
I have been getting this error message over the last few days "Not running Genuine Windows" error msg. 0x8004fe22. I have a valid copy of Win 7 x64 professional SP1 preloaded on my machine when it was purchased directly from HP. How can this issue be resolved, any help would be greatly appreciated and thanks in advance for your help.

My Machine:
HP ENVY Phoenix 810-135qe
Product #F9A63AV#ABA
Windows 7 Professional 64-bit Service Pack 1
Intel(R) Core(TM) i4-4770CPU @ 3.40GHz 3.40GHz
Drives:
SanDisk SDSA6DM-016G-100 SCSI Disk Device - 14.91 GB
ST2000DM 001-1CH164 SCSI Disk Device - 1863.01 GB
RAM 10GB
System BIOS 80.24



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C5979FAA-A9D3-47DD-985E-1742CFEC76D1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C5979FAA-A9D3-47DD-985E-1742CFEC76D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3099786034-1262481651-3386673905</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>810-135qe</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>80.24</Version><SMBIOSVersion major="2" minor="7"/><Date>20141024000000.000000+000</Date></BIOS><HWID>D2F53207018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-3372013
Installation ID: 014502382055631236228525527061277382879565325406313723
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 1/23/2017 3:23:23 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 1:20:2017 18:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAAADAAAABAABAAEA4nMi26JEWDQcAZDKEtbC4C1DLx1Iwq7xeInI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
FPDT HPQOEM SLIC-CPC
ASF! HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
BGRT HPQOEM SLIC-CPC
DMAR HPQOEM SLIC-CPC


My System SpecsSystem Spec
.
23 Jan 2017   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

2 simple questions......

Do you have a COA sticker somewhere on the computer case ?

Is Windows Activated ?


Attached Images
Not running genuine windows error msg. 0x8004fe22-coa-certificate-authenticity.gif 
My System SpecsSystem Spec
23 Jan 2017   #3
crossfireltd

Windows 7 Professional 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by AddRAM View Post
2 simple questions......

Do you have a COA sticker somewhere on the computer case ?

Is Windows Activated ?
Yes, and in properties it states that Windows is activated.
My System SpecsSystem Spec
.

23 Jan 2017   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Very odd, but I`m no expert at reading the diagnostics report.

I was going to suggest that you enter the key from your COA, but let an expert come along with a better idea.
My System SpecsSystem Spec
23 Jan 2017   #5
crossfireltd

Windows 7 Professional 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by AddRAM View Post
Very odd, but I`m no expert at reading the diagnostics report.

I was going to suggest that you enter the key from your COA, but let an expert come along with a better idea.
Nor am I......thanks for trying and I wish it was that easy.
My System SpecsSystem Spec
23 Jan 2017   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Read through this MS website. There is a reply on page 2 that might work for you.

Genuine Windows NOT Genuine? - Microsoft Community
My System SpecsSystem Spec
23 Jan 2017   #7
marytran

Windows 7 Ultimate x64
 
 

If you have a sticker below your computer, then remove the key out of your Windows and re-activate it with the one in the sticker.
My System SpecsSystem Spec
24 Jan 2017   #8
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Exactly what I suggested in reply #4, but it would be nice to find out why his factory install (as he described) is suddenly giving him an un-genuine message.
My System SpecsSystem Spec
26 Jan 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Did you just uninstall Norton, known to cause this error, from your Mgadiag.

Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

ignore the tampered file title thats MS speak


Roy
My System SpecsSystem Spec
26 Jan 2017   #10
crossfireltd

Windows 7 Professional 64-bit Service Pack 1
 
 

No I have not uninstalled Norton Security suite.
My System SpecsSystem Spec
Reply

 Not running genuine windows error msg. 0x8004fe22




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