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Windows 7: Windows Updates won't install. Computer keeps wanting to restart.

31 Jan 2017   #11
forneli

Windows 7 x64 home premium with service pack 1
 
 

hi torchwood

I've attached screenshots. My internet connection works.




Attached Thumbnails
Windows Updates won't install.  Computer keeps wanting to restart.-capture4.jpg   Windows Updates won't install.  Computer keeps wanting to restart.-capture6.jpg  
Attached Images
Windows Updates won't install.  Computer keeps wanting to restart.-capture5.jpg 
My System SpecsSystem Spec
.
31 Jan 2017   #12
forneli

Windows 7 x64 home premium with service pack 1
 
 

Oops, I should have hit esc. Sorry!


Attached Images
Windows Updates won't install.  Computer keeps wanting to restart.-capture7.jpg Windows Updates won't install.  Computer keeps wanting to restart.-capture8.jpg Windows Updates won't install.  Computer keeps wanting to restart.-capture9.jpg 
My System SpecsSystem Spec
05 Feb 2017   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Forneli,
apoligies for the delay,
can you check if this KB3072630 is on your system, if not please install it from here
http://www.microsoft.com/downloads/d...f-386de76496a1

REBOOT

try updating,


Do you have GWX control panel on your system, the W10 stopper.

Roy
My System SpecsSystem Spec
.

05 Feb 2017   #14
forneli

Windows 7 x64 home premium with service pack 1
 
 

Hi torchwood

No worries! I appreciate all of the help you're giving me with this!

Yes, I do have KB3072630 installed.

No, I do not have the GWX control panel on my pc. I checked the Uninstall Programs section in the control panel and I searched my c: drive using windows explorer. Nothing.


Attached Thumbnails
Windows Updates won't install.  Computer keeps wanting to restart.-capture10.jpg  
My System SpecsSystem Spec
05 Feb 2017   #15
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Fornelli,
please d/l GWX from here,
http://ultimateoutsider.com/download...PanelSetup.exe

Just select option 7 (clear cache)
Then recheck installed update history,
if all the pendings have gone,
try installing them 1 at a time
Starting from the TOP work down
(your last screenshot)


Roy
My System SpecsSystem Spec
05 Feb 2017   #16
forneli

Windows 7 x64 home premium with service pack 1
 
 

Ok, I downloaded GWX and cleared the cache. I checked the history and everything was gone. So I tried to install all of the failed and pending updates using the Microsoft Update Catalog. For most of the updates, I got a message that the updates were already installed. There were two that were not applicable and one was not found. I checked the control panel for updates and got this screen. I checked the installed updates and they are showing up as being installed (except for the three that were n/a). So I restarted my pc but it got hung up. I did a hard reboot and I'm still seeing that screen in the control panel for updates. And there is still no history.


Attached Images
Windows Updates won't install.  Computer keeps wanting to restart.-capture11.jpg 
My System SpecsSystem Spec
05 Feb 2017   #17
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Fornelli,
Thats a new one on me, Installed but still showing as pending, usually only happens on a WSUS install.

Change windows Updates to NEVER

then can you uninstall ALL of them using command prompt like we did before for kb2973351.

wusa /uninstall /kb:xxxxxx

REBOOT

run the windowsupdate troubleshooter.
(it will ask you to turn on WU please do so)

check for updates any offered.


Roy
My System SpecsSystem Spec
05 Feb 2017   #18
forneli

Windows 7 x64 home premium with service pack 1
 
 

Hi torchwood

I changed updates to never. I uninstalled all of the updates originally showing as pending or failed but later showing as updated. I rebooted. Note that updates was set back to always update -- not sure how that happened. I ran the windows update troubleshooter. The update history is still all blank. I'm still getting a message to reboot to install important updates.


Attached Images
Windows Updates won't install.  Computer keeps wanting to restart.-capture12.jpg 
My System SpecsSystem Spec
05 Feb 2017   #19
forneli

Windows 7 x64 home premium with service pack 1
 
 

I tried again, this time with updates set to never (I figured out what I did wrong). I've uploaded a word doc with screen shots from the troubleshooter.

One thing I noticed was that KB2952664 was still showing up as installed, even after I used the wusa /uninstall /kb:2952664 command. I had to use the uninstall from the control panel. Also, this installed version was just the plain "windows update", not the "for x64-bases systems" version.


Attached Files
File Type: docx screen shots forneli feb 5 17.docx (258.7 KB, 2 views)
File Type: txt output.txt (910 Bytes, 2 views)
My System SpecsSystem Spec
07 Feb 2017   #20
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Fornelli,
The 2nd text log is reporting an invalid WU Agent??

can you run this
http://download.windowsupdate.com/wi...nt-7.6-x64.exe

The tool also created another log (SURT)
can you copy/paste it,
(its in the CBS log)

Roy
My System SpecsSystem Spec
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 Windows Updates won't install. Computer keeps wanting to restart.




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