Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Updates won't install. Computer keeps wanting to restart.

27 Jan 2017   #1
forneli

Windows 7 x64 home premium with service pack 1
 
 
Windows Updates won't install. Computer keeps wanting to restart.

Hi!

I have had no new Windows Updates since Aug 2016. I now get a message within a few minutes of first logging onto my computer that it has to restart in order to install Windows Updates. I restart the computer but no updates have been installed.

I am unable to run SURT. When I try to run the Installer, I get a message asking if I want to install Hotfix for Windows KB947821. If I say Yes, the install hangs because the Hotfix update fails. If I say No, the install terminates.

I ran scannow and have attached the log file. I had to split the log file into two due to size. I have attached the CheckSUR log files.

I have also attached a Word document with various screen shots.

Can you please help? Let me know if there is anything else I can provide to help you out.

Many thanks!

....Lina




Attached Files
File Type: docx screen shots forneli jan 27 17.docx (516.7 KB, 4 views)
File Type: zip CBS - Copy (1).zip (5.27 MB, 2 views)
File Type: zip CBS - Copy (2).zip (4.90 MB, 2 views)
File Type: zip CheckSUR.zip (654 Bytes, 2 views)
My System SpecsSystem Spec
.
28 Jan 2017   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
If you go to uninstall a program and view installed updates how many are listed after the page loads them all ?
Also review post #2 here to see if these 2 updates are installed
Windows Update will not update and I've tried multiple fixes
My System SpecsSystem Spec
28 Jan 2017   #3
forneli

Windows 7 x64 home premium with service pack 1
 
 

Hi ThrashZone

I currently have 654 updates installed. Yes, I have both KB3020369 and KB 3172605 installed.

Thanks.
My System SpecsSystem Spec
.

28 Jan 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

HI Forneli,
can you reset your updates to NEVER.
REBOOT

then run the script in the screenshot.

Roy


Attached Images
Windows Updates won't install.  Computer keeps wanting to restart.-remove-pendnig.png 
My System SpecsSystem Spec
28 Jan 2017   #5
forneli

Windows 7 x64 home premium with service pack 1
 
 

Hi torchwood

I get an error message that the file can't be found. See screen shot in attached Word doc.


Attached Files
File Type: docx screen shots forneli jan 28 17.docx (236.5 KB, 3 views)
My System SpecsSystem Spec
29 Jan 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Fornelli,
In that case i think were gonna have to run this command again, from an elevated command mode

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /V PendingRequired


then try updates.

are you using a tune-up utility, or registry cleaner??


Roy
My System SpecsSystem Spec
30 Jan 2017   #7
forneli

Windows 7 x64 home premium with service pack 1
 
 

Hi torchwood

The first command ran -- "operation completed successfully". However, I get the following error message with the second command: "The system was unable to find the specified registry key or value.".

I do have CCleaner loaded but it's been a while since I've run it. I'll go do that now. Is there anything else you recommend?

Thanks!


Attached Images
Windows Updates won't install.  Computer keeps wanting to restart.-capture1.jpg 
My System SpecsSystem Spec
31 Jan 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Fornelli,

some strange entries in the cbs log are pointing me a different way.
have you performed a re-install lately, the OS or Office??
its trying to install ones related in 2011


can you run the folwing from an elevated command mode,
(copy/paste it)


wusa /uninstall /KB:2973351

try updating after reboot.

Roy

My System SpecsSystem Spec
31 Jan 2017   #9
forneli

Windows 7 x64 home premium with service pack 1
 
 

Hi torchwood

Not sure if that worked. See screenshots. And, no, I haven't reinstalled anything on my machine.

Thanks!


Attached Thumbnails
Windows Updates won't install.  Computer keeps wanting to restart.-capture2.jpg   Windows Updates won't install.  Computer keeps wanting to restart.-capture3.jpg  
My System SpecsSystem Spec
31 Jan 2017   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Fornelli,
looks like its only been partionally successfully.
Can you go back to the last time in july/aug, when your last group of updates ALL succeded, what were they.
Use the snipping tool please

Screenshots and Files - Upload and Post in Seven Forums


Can you also run this SURT equivalent, copy/paste the ouput
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy
My System SpecsSystem Spec
Reply

 Windows Updates won't install. Computer keeps wanting to restart.




Thread Tools




Similar help and support threads
Thread Forum
"Restart your computer to install important updates" - ad infinitum
Greetings Seven Forums Gurus and apologies for the TL;DR nature of this post. Trying to put all the relevant information in. So a problem has come up from a little old lady customer here. She got hit by the non-voluntary Windows 10 upgrade last week - caught it somewhere before it did the final...
Windows Updates & Activation
"Restart your computer to install important updates" issue
For over 48 hours Windows Update has said "Restart your computer to install important updates", yet every time I restart and check Windows Update it is still saying "Restart your computer to install important updates". Before I deleted SoftwareDistribution to try and solve matters the update...
Windows Updates & Activation
windows update keeps wanting to install the same two updates
my windows 7 pro system keeps telling me at shutdown that it has updates to install. on inspection, the same 2 updates, KB2882822 and KB3045999 are installing successfully to the tune of 11 times on 2882822 & 22 times 3045999!!!!! I can install these updates & check for updates and they come right...
Windows Updates & Activation
problems start AFTER i restart computer to install updates
usually I put off having to restart my computer, for as long as I can, or until something stops working in order to force a restart most of the time, my computer gets real laggy; recently, it refused to connect to our house wifi until I installed the updates. this time, it didn't give me any...
Windows Updates & Activation
Can I install Windows Updates Automatically, but not restart auto?
Can I install Windows Updates Automatically, but not restart automatically? Or disable restarting after installing updates? I am leaving my computer to run programs while I am away, and it is a b*tch to see coming home and see Windows restarted. I chose the option to download, but ask me to...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:48.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App