Windows Updates won't install. Computer keeps wanting to restart.

Hi!

I have had no new Windows Updates since Aug 2016. I now get a message within a few minutes of first logging onto my computer that it has to restart in order to install Windows Updates. I restart the computer but no updates have been installed.

I am unable to run SURT. When I try to run the Installer, I get a message asking if I want to install Hotfix for Windows KB947821. If I say Yes, the install hangs because the Hotfix update fails. If I say No, the install terminates.

I ran scannow and have attached the log file. I had to split the log file into two due to size. I have attached the CheckSUR log files.

I have also attached a Word document with various screen shots.

Can you please help? Let me know if there is anything else I can provide to help you out.

Many thanks!

....Lina

Hi ThrashZone

I currently have 654 updates installed. Yes, I have both KB3020369 and KB 3172605 installed.

Thanks.

HI Forneli,
can you reset your updates to NEVER.
REBOOT

then run the script in the screenshot.

Roy

Hi torchwood

I get an error message that the file can't be found. See screen shot in attached Word doc.

Hi Fornelli,
In that case i think were gonna have to run this command again, from an elevated command mode

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /V PendingRequired


then try updates.

are you using a tune-up utility, or registry cleaner??


Roy

Hi torchwood

The first command ran -- "operation completed successfully". However, I get the following error message with the second command: "The system was unable to find the specified registry key or value.".

I do have CCleaner loaded but it's been a while since I've run it. I'll go do that now. Is there anything else you recommend?

Thanks!

Hi Fornelli,

some strange entries in the cbs log are pointing me a different way.
have you performed a re-install lately, the OS or Office??
its trying to install ones related in 2011

can you run the folwing from an elevated command mode,
(copy/paste it)


wusa /uninstall /KB:2973351

try updating after reboot.

Roy

Hi torchwood

Not sure if that worked. See screenshots. And, no, I haven't reinstalled anything on my machine.

Thanks!

Hi Fornelli,
looks like its only been partionally successfully.
Can you go back to the last time in july/aug, when your last group of updates ALL succeded, what were they.
Use the snipping tool please

Screenshots and Files - Upload and Post in Seven Forums


Can you also run this SURT equivalent, copy/paste the ouput
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy