Error 80073712 when trying to update to SP1

torchwood · 09 Feb 2017

Hi Drboys,
lets try the easy route first
please uninstall
KB979900

REBOOT

try SP1

Roy

drboys · 09 Feb 2017

I selected this update in the Installed Updates list and chose uninstall. After a short time, I get an error message saying "An error has occurred. Not all of the updates were successfully uninstalled." The update KB979900 is still on the list. Is there another way to try to uninstall this?
Darl

drboys · 09 Feb 2017

I also tried to uninstall from the cmd prompt using wuas /uninstall /KB:979900. This time I got the following error code:

Error 80073712 when trying to update to SP1-error-trying-uninstall-update.png

torchwood · 10 Feb 2017

Hi DrBoys,
can you run this tool copy/paste the output

http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

drboys · 10 Feb 2017

I ran this again and here is the output:

SFCFix log 2-10-2017.txt

Darl

torchwood · 10 Feb 2017

Hi Darl,
that odd, 10 new ones,
from an elevated command mode pleae run

sfc /scannow

post the log.

Roy

drboys · 10 Feb 2017

Running sfc / scannow turned up no security violations. Here is what showed on the screen. Not sure if a separate log file is made or where to find it.

SFCFix log 2-10-2017.txt

oops, here is the screen shot:

Error 80073712 when trying to update to SP1-sfc-scannow-result-2-10-2017.png

Darl

torchwood · 11 Feb 2017

Hi Darl,
you gotta luv MS

.
The KB that causing the problem relates to NetFramework.
Can you goto to progarms/features, then top left click on features a smaller window will open..
You will see Netframework listed can you Expand it and enable all, if neccessary

REBOOT

now run the NF repair tool, from here

http://www.microsoft.com/en-us/downl....aspx?id=30135

Reboot after its finished, try SP1.

If that fails it might be easier and certainly quicker to perform a clean install, which will include SP1, if so run run this tool, copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

drboys · 11 Feb 2017

I made the change to the Netframework as recommended, rebooted, and ran SP1 update again. Same failure. Same manifest file unavailable to repair.

I ran the second tool and below is the output.

How do I perform a clean install w/SP1 already included?

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {3AF54F13-8BC6-4448-8AFA-43D677E16751}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AF54F13-8BC6-4448-8AFA-43D677E16751}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-2493021462-3796740551-3675489695</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CG5275</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0214   </Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>E0BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>263454B27D13F12</Val><Hash>Bco6/YtamrXdlG2PLOfctQARQwQ=</Hash><Pid>89446-905-1467296-65811</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800118-02-1033-7600.0000-2172009
Installation ID: 003740772885640562825266941106654455632792576715877920
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DVQJG
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 2/11/2017 5:25:11 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:27:2016 23:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAln1US8COHL9CxoCWyt70514zxo5ecGVnXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			111209		APIC1804
  FACP			111209		FACP1804
  HPET			111209		OEMHPET 
  MCFG			111209		OEMMCFG 
  OEMB			111209		OEMB1804
  GSCI			111209		GMCHSCI 
  SSDT			DpgPmm		CpuPm
  SLIC			_ASUS_		Notebook

ICIT2LOL · 11 Feb 2017

Just a thought and I can't remeber if we have touched on this before and I am wondering if Roy might agree - worth trying disabling the AV while this issue is going on??