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Windows 7: Error 80073712 when trying to update to SP1

05 Feb 2017   #1
drboys

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 
Error 80073712 when trying to update to SP1

I get error 80073712 when trying to apply the SP1 update to Win 7. This has been a problem for a long time but since it did not impact what I was trying to do on my computer, I never chased it down to get a fix. Now it is a problem as I cannot install some new software until I update to SP1. I’ve searched the ‘net and ran SUR tool, SFC/Scannow and other hotfixes.

I have only one file (I think) that remains corrupted. My CheckSUR report lists one manifest file that shows ‘unavailable repair file’. I have attached the CheckSUR log and the persist log that shows how bad it was before applying the fixes.

SFC/Scannow returns Windows Resource Protection did not find any integrity violations.

My system is Win 7 Home Premium, 64 bit.

Can you help me fix or replace this one file?




Attached Images
Error 80073712 when trying to update to SP1-sfc-scannow-results-2-5-2017.png 
Attached Files
File Type: txt CheckSUR log 2-5-17.txt (857 Bytes, 6 views)
File Type: txt CheckSUR log 2-5-2017 persist.persist.txt (33.1 KB, 6 views)
My System SpecsSystem Spec
.
06 Feb 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome drboys first up I would be trying this
Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary
if this does nothing then see this

https://answers.microsoft.com/en-us/...a-74289ec37498
My System SpecsSystem Spec
07 Feb 2017   #3
drboys

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Thanks for the response. I ran chkdsk/f, sfc/scannow and both returned no issues found and no integrity violations. I had already worked through the options on the second recommendation, but ran the Windows Update Troubleshooter again. That returned 'Windows Update Error 0X80073712 (2017-02-01-T_12_38_20A) Not Fixed; Security Settings, service registration, problems installing recent updates all showed Fixed.

I remain a prisoner of one manifest file preventing the SP1 update. Is there a replacement file for the one identified in the CheckSUR file?
My System SpecsSystem Spec
.

08 Feb 2017   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate I will ask for some help with the CheckSUR files as I am not that good at reading that stuff.
My System SpecsSystem Spec
08 Feb 2017   #5
drboys

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Thanks. I've tried the same fixes multiple times now and get the same failed result.
My System SpecsSystem Spec
09 Feb 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Drboys,
looks like that errors been there since 2010.
could be hard work tracking it back.
can you try this tool first might identify it, copy/paste the output

http://www.sysnative.com/niemiro/apps/SFCFix.exe

can you also copy/paste your cbs log.

and check you installed updates log, which ones were succesfull or failed on
2010-07-05

Roy
My System SpecsSystem Spec
09 Feb 2017   #7
drboys

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Thanks, Roy.

I ran the SFCFix file and it could not repair the corrupt file. Here is the output log:
_______
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-02-09 15:37:09.287
Microsoft Windows 7 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Manifest damage on component "amd64_2ea89a4298e0270035d36c672cf2d517_31bf3856ad364e35_6.1.7600.20658_none_910aecb80c01a95a". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-02-09 15:41:25.984
----------------------EOF-----------------------

I extracted the latest CBS Persist report. I was denied access to the CBS Log even though I am signed in as the administrator. I also tried to upload the report but was denied. Hope the Persist log helps. It was huge and I had to zip it to get it to upload.

CbsPersist_20170209203518.zip

Here are the updates installed on 2010-07-05:

Error 80073712 when trying to update to SP1-7-5-2010-updates-installed.png

I am not sure where to look beyond the Control Panel\Programs\Programs and Features\Installed Updates to find any that failed to install. It appears the complete list before I filtered on the 2010-07-05 date all installed okay. Is there another place to look for failed installations?

Thanks again for your help.


My System SpecsSystem Spec
09 Feb 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi DrBoys,
go to your windows updates settings page, click on the one bottom left link.

Roy
My System SpecsSystem Spec
09 Feb 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

OOOPS top left please


Roy
My System SpecsSystem Spec
09 Feb 2017   #10
drboys

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Assumed you wanted me to click on the View Update History link. Here is the report out - only the last ones are showing.

Error 80073712 when trying to update to SP1-winodws-updates.png

No option to look for the 2010-07-05 date. At least that I could find...


My System SpecsSystem Spec
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 Error 80073712 when trying to update to SP1




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