Error 80073712 when trying to update to SP1

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  1. Posts : 21
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
       #1

    Error 80073712 when trying to update to SP1


    I get error 80073712 when trying to apply the SP1 update to Win 7. This has been a problem for a long time but since it did not impact what I was trying to do on my computer, I never chased it down to get a fix. Now it is a problem as I cannot install some new software until I update to SP1. I’ve searched the ‘net and ran SUR tool, SFC/Scannow and other hotfixes.

    I have only one file (I think) that remains corrupted. My CheckSUR report lists one manifest file that shows ‘unavailable repair file’. I have attached the CheckSUR log and the persist log that shows how bad it was before applying the fixes.

    SFC/Scannow returns Windows Resource Protection did not find any integrity violations.

    My system is Win 7 Home Premium, 64 bit.

    Can you help me fix or replace this one file?
    Attached Thumbnails Attached Thumbnails Error 80073712 when trying to update to SP1-sfc-scannow-results-2-5-2017.png  
    Error 80073712 when trying to update to SP1 Attached Files
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome drboys first up I would be trying this
    Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
    Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary
    if this does nothing then see this

    https://answers.microsoft.com/en-us/...a-74289ec37498
      My Computer


  3. Posts : 21
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #3

    Thanks for the response. I ran chkdsk/f, sfc/scannow and both returned no issues found and no integrity violations. I had already worked through the options on the second recommendation, but ran the Windows Update Troubleshooter again. That returned 'Windows Update Error 0X80073712 (2017-02-01-T_12_38_20A) Not Fixed; Security Settings, service registration, problems installing recent updates all showed Fixed.

    I remain a prisoner of one manifest file preventing the SP1 update. Is there a replacement file for the one identified in the CheckSUR file?
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Ok mate I will ask for some help with the CheckSUR files as I am not that good at reading that stuff.
      My Computer


  5. Posts : 21
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #5

    Thanks. I've tried the same fixes multiple times now and get the same failed result.
      My Computer


  6. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    Hi Drboys,
    looks like that errors been there since 2010.
    could be hard work tracking it back.
    can you try this tool first might identify it, copy/paste the output

    http://www.sysnative.com/niemiro/apps/SFCFix.exe

    can you also copy/paste your cbs log.

    and check you installed updates log, which ones were succesfull or failed on
    2010-07-05

    Roy
      My Computer


  7. Posts : 21
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #7

    Thanks, Roy.

    I ran the SFCFix file and it could not repair the corrupt file. Here is the output log:
    _______
    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-02-09 15:37:09.287
    Microsoft Windows 7 - amd64
    Not using a script file.

    AutoAnalysis::
    WARNING: Manifest damage on component "amd64_2ea89a4298e0270035d36c672cf2d517_31bf3856ad364e35_6.1.7600.20658_none_910aecb80c01a95a". See CBS logfile for more details.

    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
    CBS & SFC total detected corruption count: 1
    CBS & SFC total unimportant corruption count: 0
    CBS & SFC total fixed corruption count: 0
    SURT total detected corruption count: 1
    SURT total unimportant corruption count: 0
    SURT total fixed corruption count: 0
    AutoAnalysis:: directive completed successfully.

    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-02-09 15:41:25.984
    ----------------------EOF-----------------------

    I extracted the latest CBS Persist report. I was denied access to the CBS Log even though I am signed in as the administrator. I also tried to upload the report but was denied. Hope the Persist log helps. It was huge and I had to zip it to get it to upload.

    Attachment 396258

    Here are the updates installed on 2010-07-05:

    Error 80073712 when trying to update to SP1-7-5-2010-updates-installed.png

    I am not sure where to look beyond the Control Panel\Programs\Programs and Features\Installed Updates to find any that failed to install. It appears the complete list before I filtered on the 2010-07-05 date all installed okay. Is there another place to look for failed installations?

    Thanks again for your help.
      My Computer


  8. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #8

    Hi DrBoys,
    go to your windows updates settings page, click on the one bottom left link.

    Roy
      My Computer


  9. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #9

    OOOPS top left please


    Roy
      My Computer


  10. Posts : 21
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #10

    Assumed you wanted me to click on the View Update History link. Here is the report out - only the last ones are showing.

    Error 80073712 when trying to update to SP1-winodws-updates.png

    No option to look for the 2010-07-05 date. At least that I could find...
      My Computer


 
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