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Windows 7: Can't install Microsoft Visual C++ due to Code 8007370B error

05 Feb 2017   #1
Shazzaroonii

Windows 7 Home Premium 64bit
 
 
Can't install Microsoft Visual C++ due to Code 8007370B error

Hi, first time doing this sort of thing so hopefully I post all the details you need. My son is unable to play some of his Steam games and gets this message "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem." and also this message "The following component(s) are required to run this program: Microsoft Visual C++2015 Runtime". That program fails when I try to download it, probably because the first step doesn't work - to install all available Windows update. That results in the Error Code 8007370B. Hoping you can help please I can usually fix small computer problems using good old Google, but this time I am stumped. I was unable to do the SFC Scan, getting the message "Windows Resource Protection could not perform the requested operation." and my back ups haven't worked for a while, not sure if that is related?




Attached Files
File Type: zip CBS.zip (3.31 MB, 4 views)
My System SpecsSystem Spec
.
05 Feb 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Shazz,
just looking at the SURT part of the log there's a few missing links.
can you run this prog, copy/post the output.
(hopefully it'll fix some as well)


http://www.sysnative.com/niemiro/apps/SFCFix.exe

can you post his comps make/model.

Roy
My System SpecsSystem Spec
05 Feb 2017   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Shazz,
looking at the CBS now,
Service pack 1 does not seem to have installed correctly, which was possibly the reason behind all of the other failures

ITS NOT LOOKIN GOOD.

As i said previously make/model
and OS type

Im of the opinion that a clean install is possibly the best way to go, bet he's impatient to play and using yours

If you want to go this route please run, copy/post the output from this tool.

http://go.microsoft.com/fwlink/?LinkID=52012

Roy
My System SpecsSystem Spec
.

05 Feb 2017   #4
Shazzaroonii

Windows 7 Home Premium 64bit
 
 

Hi Roy,
Just got that info from DxDiag, hope that covers the make/model and OS type. I thought it wasn't going to be an easy fix . We don't have any installation discs because it was custom built and the guy doesn't give you the discs. My son is impatient to play, but unfortunately...we share the same computer. Will now run the above recommended program and post the output (hopefully). Thanks.

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z68XP-UD3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (4 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 16238MB RAM
My System SpecsSystem Spec
05 Feb 2017   #5
Shazzaroonii

Windows 7 Home Premium 64bit
 
 

And here is the output from sysnative:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-02-06 12:33:20.919
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-audio-dmusic_31bf3856ad364e35_6.1.7600.16385_none_a1e90d98a953dv01.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-cryptneu-dll_31bf3856ad364e35_6.1.7601.22321_none_75baf6102b9dd767.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_mkcrosoft-windows-icm-ui_31bf3856ad364e35_6.1.7600.16385_none_964da911ba806d45.
FAILED: Could not repair missing store directory C:\Windows\winsxs\amd64_mkcrosoft/windows/stickynotes-app_31bf3856ad364e35_6.1.7600.16385_none_493ba8a4d2fc9697 with error code ERROR_INVALID_NAME.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\wow64_microsoft-windows-icm-dccw_31bf3856ad364e35_6.1.7600.16385_none_833847d9dc951659.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\wow64_microsoft-windows-icm-ui_31bf3856ad364e35_6.1.7602.16385_none_a0a25363eee12f40.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\wow64_microsoftowindows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.16518_none_afb684024c3ebe13.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-wkndows-cryptdlg-dll_31bf3856ad366e35_6.1.7601.18150_none_246067d5767c5812.
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\wow64_microsoft-windows-csrsrv_31bf3856ad364e35_0.0.0.0_none_53d47288da461130.
CORRUPT: Failed to repair orphaned component "value name not identified" (wow64_microsoft-windows-csrsrv_31bf3856ad364e35_0.0.0.0_none_53d47288da461130) on component watchlist.

WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_microsoft-windows-kernelbase_31bf3856ad364e35_0.0.0.0_none_a6fb0984b51bbe06.
CORRUPT: Failed to repair orphaned component "value name not identified" (amd64_microsoft-windows-kernelbase_31bf3856ad364e35_0.0.0.0_none_a6fb0984b51bbe06) on component watchlist.


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 8
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 8
SURT total detected corruption count: 32
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-02-06 12:40:50.636
----------------------EOF-----------------------
My System SpecsSystem Spec
05 Feb 2017   #6
Shazzaroonii

Windows 7 Home Premium 64bit
 
 

And this is what I got from running that Microsoft link:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TT9WH-KY6D8-WTCXF
Windows Product Key Hash: C+wrjUCuI3jZx1p9C+WOvCbj5qw=
Windows Product ID: 00359-OEM-9821627-16209
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B307EF1E-99FB-49B2-8AEC-C3173062297F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B307EF1E-99FB-49B2-8AEC-C3173062297F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WTCXF</PKey><PID>00359-OEM-9821627-16209</PID><PIDType>8</PIDType><SID>S-1-5-21-780701835-3962089368-4038819901</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z68XP-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20120221000000.000000+000</Date></BIOS><HWID>FD243A07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-216-216209-02-3081-7601.0000-2902013
Installation ID: 015423987566275092288385695975077664684363774752352494
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WTCXF
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/02/2017 1:17:28 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: PgAAAAEABgABAAIAAAAEAAAAAgABAAEAHKLs87zTiCw+QmI0lGVyOErdFLhqtCjTBIZQ1FzDFV2u5dr7lmM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
MSDM GBT GBTUACPI
ASPT GBT PerfTune
SSPT GBT SsptHead
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
MATS GBT
My System SpecsSystem Spec
06 Feb 2017   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Shazz,
how long ago did he install it. (2012?)
Its a counterfiet install, and looking at the errors on the system, i suspect that the discs were corrupt.

Roy
My System SpecsSystem Spec
06 Feb 2017   #8
Shazzaroonii

Windows 7 Home Premium 64bit
 
 

Yep, 2012. It's been back once for a 'clean up', but haven't been back since, not with the original graphics card failing within a year and then the RAM not long after :-(
What does this mean now, cause we want to stick with Windows 7? Thanks Roy.
My System SpecsSystem Spec
07 Feb 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Shazz,
Its not very nice being conned, you could try giong back to the shop, and asking for a set of legitimate
>> RETAIL or System Builder << discs, the only ones that are valid for Custom built machines.
He probably wont which would mean purchasing a genuine set of the types i mentioned above, using any others to perform a clean install would more than likely cause the non-genuine to balloon appear on your system.
legitimate W7 discs are hard to come by nowadays, and not cheap. @Ranger4 its your neck of the woods, do you know of a reputable site.

Forum rules regarding piracy are quite strict, and therefor i am unable to pursue the matter further.

Roy
My System SpecsSystem Spec
07 Feb 2017   #10
Shazzaroonii

Windows 7 Home Premium 64bit
 
 

Thank you Roy for your time and effort, I really do appreciate it.
I've tracked down a Windows 7 Professional OEM for AUD$200, hopefully that's a valid disc for custom built machines.
My System SpecsSystem Spec
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 Can't install Microsoft Visual C++ due to Code 8007370B error




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