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Windows 7: Error 80070002 - Can't use Windows Update

15 Feb 2017   #1

Windows 7 Professional x64
Error 80070002 - Can't use Windows Update

Hi guys. Not sure what to do here. I'll start from the start. PC has been occasionally just randomly crashing and restarting (not for a long time, maybe a couple of weeks? every few days). Last night, Windows failed to start, prompted a chkdsk so I let it run, it did some stuff (can't remember what) then recovered some orphaned files, restarted fine.

I did get a couple of errors that are there upon each start-up (something relating to LCore.exe and cx_freeze), figured I'd come back to those later.

I tried to open the client and got an error, googled around, tried to install the update with the .dll in question, it's already installed. So... I uninstall the update, then go to reinstall it... and it fails. Alright, no worries, I'll just go to Windows Update... and it fails. It doesn't even try. It just fails.

I've tried a number of things, including sfc /scannow, aggressive Fixit, clearing the \SoftwareDistribution\DataStore and \SoftwareDistribution\Download folders, Windows Update diagnostic tool? I think it was called? Can't remember anything else off the top of my head.

Attachment 396425

SURT also gave me an error as it tries to apply an update, which I can't do. Here is the error and SURT error.

Hope the post came out okay.

Error 80070002 - Can't use Windows Update-battle-net-error.png
Error 80070002 - Can't use Windows Update-surt-error.png

My System SpecsSystem Spec
15 Feb 2017   #2

Windows 7 Professional x64

I'm getting an error a few seconds after opening Overwatch/WoW now, too, not sure if it relates to this but I'll add it on anyway.

Error 80070002 - Can't use Windows Update-overwatch-error.png

My System SpecsSystem Spec
18 Feb 2017   #3

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi There,
if you have
universal theme patcher installed, please remove it, or like program
As SURT will not install, lets try an equivalent, copy/paste the results.

My System SpecsSystem Spec

18 Feb 2017   #4

Windows 7 Professional x64

Hi, thanks for the reply. I forgot to update the thread sooner, but I tried installing IE11, my PC died and windows would no longer start up, so I was forced to reformat in the end anyway (which I wanted to avoid).

I'll mark the thread as solved, though I guess the issue wasn't exactly solved as it just vanished. Not sure if the threads deletable or what.

It seems to be fine now, thank you for the help.
My System SpecsSystem Spec

 Error 80070002 - Can't use Windows Update

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