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Windows 7: Update Error: D00000E

24 Feb 2017   #1
3DPiper

Windows 7
 
 
Update Error: D00000E

For some reason, my Win7 machine is not updating.
See attached pics.
I can not find anything on this specific error code.
I have tried to manually install several updates, but they usually fail. I have plenty of free space on the hard drive and the computer is plugged in.
I have scanned with Malwarebytes and Superantispyware and removed anything both said to remove.
I have tried to update from wired connection instead of wireless.
What else to do?




Attached Thumbnails
Update Error: D00000E-win7_updates1.jpg   Update Error: D00000E-win7_updates2.jpg  
Attached Images
Update Error: D00000E-win7_updates0.jpg 
My System SpecsSystem Spec
.
24 Feb 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi 3DP,
better send me a copy of a >> 1 << days worth of entries from the CBS log please.
and run this tool copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Did you install a prog on 5/11 ?

Roy
My System SpecsSystem Spec
25 Feb 2017   #3
3DPiper

Windows 7
 
 

Roy,
Thank you for helping me!
I'm not sure what is a CBS log..?
If I installed a program way back then I do not remember it.

Here is the info from the MGADT:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc000000e
Windows Product Key: *****-*****-23VXF-PYDQK-YMGW3
Windows Product Key Hash: kvnyTfdobEyvK2LfEeJQJimuBG0=
Windows Product ID: 00426-068-5470327-86549
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {A9CDF28C-EE98-4214-90F2-7A31E7BFCF2D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6A009420-E39A-43BB-BF6C-3AE5A43C630D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YMGW3</PKey><PID>00426-068-5470327-86549</PID><PIDType>5</PIDType><SID>S-1-5-21-332893059-128668640-2063344485</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M6400 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20090811000000.000000+000</Date></BIOS><HWID>F5253F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>4E976ED480A1710</Val><Hash>gE25T++I5bFZ48idd94ff5g+mRI=</Hash><Pid>81610-904-8699962-62769</Pid><PidType>1</PidType></Product></Products><Applications><App Id="1A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC000000E

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:2:2016 21:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAEAAgABAAAAAwABAAEAHKK65s6cTjSGIep5yEiYqt6IogXIy2RHSvhiUUxY

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
MCFG DELL M09
____ DELL M09
ASF! DELL M09
TCPA
SLIC DELL M09
SSDT PmRef CpuPm
My System SpecsSystem Spec
.

25 Feb 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi 3Dpiper,

here's the little devil causing the problem
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC000000E

Its rather unusual
from an admin command prompt, copy/paste the following,
reg query "HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}"

Response should be:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
(Default) REG_SZ VB Script Language

reg query "HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32"

Response should be:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
(Default) REG_SZ C:\Windows\system32\vbscript.dll
ThreadingModel REG_SZ Both

Please advise me if there are any differences or references to an AV in yours,
>>>BEFORE moving on to the next section<<<



cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

Hit the Enter key
Reboot twice


Back in command prompt
net stop sppsvc (it may ask you if you are sure, select yes)

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
rename tokens.dat tokens.bar
(the above is all one line)
cd %windir%\system32

net start sppsvc

cscript slmgr.vbs -rilc

(It may take a long time for this to complete, please be patient)

Reboot Twice
You may be required to enter your product Key

Rerun the tool


Roy
My System SpecsSystem Spec
25 Feb 2017   #5
3DPiper

Windows 7
 
 

Quote:
Response should be:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
(Default) REG_SZ C:\Windows\system32\vbscript.dll
ThreadingModel REG_SZ Both

Please advise me if there are any differences or references to an AV in yours,
>>>BEFORE moving on to the next section<<<
when I type in the first command, I get:

Code:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
    (Default)    REG_SZ    VB Script Language

HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\Implemented Categories
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\OLEScript
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\ProgID
The second command I get:

Code:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
    (Default)    REG_SZ    C:\Windows\system32\vbscript.dll
    ThreadingModel    REG_SZ    Both
When I run the cscript, I get this:

Code:
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xB
BA' to display the error text.
Error: 0xBBA
the script is looking for %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
but there is no 'licensing' folder under System32
and I do not see the file "Security-Licensing-SLC-ppdlic.xrm-ms anywhere on my system
My System SpecsSystem Spec
28 Feb 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi 3Dpiper,
did you run these


Back in command prompt
net stop sppsvc (it may ask you if you are sure, select yes)

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
rename tokens.dat tokens.bar
(the above is all one line)
cd %windir%\system32

net start sppsvc

cscript slmgr.vbs -rilc

(It may take a long time for this to complete, please be patient)


You may be required to enter your product Key


and from a run command, re-register the dll using
regsvr32 vbscript.dll

Reboot X2

Rerun the tool


As i said thats a very unusual error can find no trace of it anywhere, first bit yes but associated with 0xC000000E !!!
My System SpecsSystem Spec
28 Feb 2017   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi 3Dpiper,

Where did you get your Office key.
Its unusual - not a standard retail key, you can only get it from MS if you bought it anywhere else you were scammed.

Uninstall Office
REBOOT

try SP1

rerun the tool


Roy
My System SpecsSystem Spec
28 Feb 2017   #8
3DPiper

Windows 7
 
 

When I run

cscript slmgr.vbs -rilc

I get this:

Code:
C:\Windows\System32>cscript slmgr.vbs -rilc
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

Re-installing license files ...
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xD
000000E' to display the error text.
Error: 0xD000000E
Is that an error to worry about or keep going?
My System SpecsSystem Spec
28 Feb 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Kinda expecting that, re my last post

Thats why i was asking about your Office install,
and your ultimate key, installed 2013


Where did you get them
I have a feeling that MS has blocked them


Roy
My System SpecsSystem Spec
02 Mar 2017   #10
3DPiper

Windows 7
 
 

I have no idea, this is an older machine I just keep around to run our media server for the xbox.
All our other machines are upgraded to Win10.
My System SpecsSystem Spec
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 Update Error: D00000E




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