win 7 sp1 not showing up. Checksur unavailable repair files.

Hi all;
Windows update reports no available updates yet sp1 is not installed. SFC found no violations. Checksur completed and the log is as follows. I have not had any luck finding the files mentioned.
==================================================================

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-02-27 13:27

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI3E80~1.MUM Expected file name Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI3E80~1.cat
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI92EA~1.MUM Expected file name Microsoft-Windows-IIS-WebServer-AddOn-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI92EA~1.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 9854
Found 4 errors
CBS MUM Corrupt Total count: 2
CBS Catalog Missing Total count: 2

Unavailable repair files:
servicing\packages\MI3E80~1.mum
servicing\packages\MI3E80~1.mum
servicing\packages\MI92EA~1.mum
servicing\packages\MI92EA~1.mum
servicing\packages\MI3E80~1.cat
servicing\packages\MI3E80~1.cat
servicing\packages\MI92EA~1.cat
servicing\packages\MI92EA~1.cat
================================================

Any help would be greatly appreciated,

Whoa thats a really old comp,
please run this tool copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

Thanks Roy, here is the MGA outpDiagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {B5A1DB08-2F7F-4CC6-BD11-661D6E9DFC76}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Disabled
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B5A1DB08-2F7F-4CC6-BD11-661D6E9DFC76}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-67814212-1698657939-3321999035</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>U53Jc</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>U53Jc.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20101109000000.000000+000</Date></BIOS><HWID>24BB3607018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B4731799DF39D00</Val><Hash>TE2IkmLeZINNu18+rAJgSV4jzMk=</Hash><Pid>73931-640-1790864-57582</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 090245354543739311054471195430391300249662277852349674
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 28/02/2017 10:43:24

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:14:2017 18:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GH8bFAixHleIQhCHlY2SFzFHCwAc0oeXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
DBGP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ Notebook
ECDT _ASUS_ Notebook
SLIC _ASUS_ Notebook
SSDT AMI PerfTune
SSDT AMI PerfTune


ut
=============================================

Hi Dani,
can you confirm a couple things
When did you last install/re-install. (Mar 2015?)

Have you updated Office to SP1 -- NOT the same as W7 SP1
(note not sure if its the problem it is pushing out an error code)

Roy

thanks for getting back to me,
This is actually a friends laptop, looking at installed programs, they go back to 2011 and as far as I know that would be about right for when the unit was puchased.

Office 2003 is at sp3, office 2010 has not been initialized / activated.

Thanks, Dan

Hi Dani,
from wiki
Service Pack 1 for Office 2003 was released on July 27, 2004, Service Pack 2 was released on September 27, 2005, and Service Pack 3 was released on September 17, 2007. The last cumulative update for Office 2003, Service Pack 3 resolved several compatibility and stability issues with Windows Vista and later operating systems, and is a roll-up release that contains Service Packs 1 and 2 along with other updates previously released under Windows Update.[8] Mainstream support for Office 2003 ended April 14, 2009, and extended support ended on April 8, 2014, the same time as Windows XP.[9]




According to the tool the licence is non-genuine, which could be easily explained by the above.
copy any detail from that version
Remove Office 2003

REBOOT


Install/activate 2010 copy data back.
rerun the tool

(Ask your friend first)


Roy

Thanks Roy, office 2010 is preinstalled click to run so no license for it. I will try uninstalling office 2003 and see if I can then update windows to sp1 if you think that will work. Out of curiosity where in the log do you see that 2003 is non genuine?

Thanks

the 4005

E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005


Roy

After uninstall of office 2003 and reboot I am still getting the same message when trying to install Windows 7 sp1
Element not found
error :Error_Not_Found (0x80070490)

Any other ideas?

Hi Dan,
Well its certainly moved on
But that error code has a multitude of causes/resolutions.

How long do you want to spend on it,
Quickest fix - clean install with SP1, (details from COA please DO NOT POST CODE)
or
we can try and fix it.
run SURT
http://www.microsoft.com/downloads/d...3-d2c47c6fcffc

then sfc /scannow

post the logs


Roy