Can someone please help me i have this exact problem here

I took my laptop ingot a DF Jack and sound repair and they said it had 17000 viruses but they fixed it with malwarebytes so I'm not sure what's gapping at the minutes with viruses ect

Well that CBS log makes for interesting reading.

Not used very much since 2015, take it thats when the problem started?

was it a re-install, if it was i suspect it was faulty media.

EDIT MALWARE WILL CAUSE THIS

Roy

WELL as good as Malwarebytes is,
It only removes infected items.

IT DOES NOT
Re-create removed files.

It certainly explains whats happening.

If my previous fix's work, then we'll need to make sure its still not infected, 17000
Even then, if it were me id go for a
CLEAN INSTALL

Your choice, and because of the infections im NOT guarenteeing when its fixed it will be clean.


Roy

Just got this error when trying to install :/

OK,
thats because its trying to use the broken windows update.

run the other fix's then try it after rebooting.

Roy