Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Update Error!

13 Mar 2017   #1
Alexey2912

W7 Pro 32bit
 
 
Update Error!

Hi,

Getting windows update error, since a few days, as shown in the screenshot uploaded, any ideas how to fix it?

Thanks.




Attached Images
Update Error!-ue.png 
My System SpecsSystem Spec
.
13 Mar 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Alexey,
thats a server responce error -- in this case its not recognizing it??

can you run this tool, copy/post the output
http://go.microsoft.com/fwlink/?LinkID=52012

and ONE days worth of the CBS log

Roy
My System SpecsSystem Spec
13 Mar 2017   #3
Alexey2912

W7 Pro 32bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-99X7X-48RV6-FDQK3
Windows Product Key Hash: II9sZTAt6ZWojYz4h1YyuYZLUhA=
Windows Product ID: 00371-OEM-9044641-73558
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D1937C6D-8B86-4A27-BB94-0D29A0DAE6C6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D1937C6D-8B86-4A27-BB94-0D29A0DAE6C6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FDQK3</PKey><PID>00371-OEM-9044641-73558</PID><PIDType>3</PIDType><SID>S-1-5-21-2297418837-1354264960-414259617</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGC-LS1</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0062W2</Version><SMBIOSVersion major="2" minor="40"/><Date>20060913000000.000000+000</Date></BIOS><HWID>6C3C3A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pakistan Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65354</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.23403

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-446-473558-02-1033-7601.0000-3462016
Installation ID: 016942081736636865413874905044433251438613589980983135
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: FDQK3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/14/2017 1:50:57 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJQgi2BlSOTqTsbtXARkwky3Ss6a5yAd9Eg=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC SONY W2
FACP SONY W2
BOOT SONY W2
MCFG SONY W2
APIC SONY W2
SSDT SONY W2
SSDT SONY W2
SSDT SONY W2



Thanks Roy,

I run the tool and am posting the results.

2 weeks back it did install Win Defender update, after checking and displaying new update was available, but since 2 days it isn't scanning daily and now displaying an error on a manual check.

Hoping to hear your expert views!

Best regards!
My System SpecsSystem Spec
.

13 Mar 2017   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Which antivirus program are you using ?
If a third party windows defender should be disabled and making the wd updates not even show up.
My System SpecsSystem Spec
13 Mar 2017   #5
Alexey2912

W7 Pro 32bit
 
 

Hi hope you are good,

I just restored the last back up and still the same.

Windows Defender is OFF.

I'm using MBAM.

Hoping to hear from you as always,

Thanks!
My System SpecsSystem Spec
13 Mar 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Alexey,
Yes i see its a re-install, its currently activated but not registered
please run KB971033, that will clear the file mismatches
Your version of Office may be causing the problem, it appears NOT to be going a server which it should be as its in the VLK range, this is triggering the 80004005 error and stopping updates.
(note the product ID for it is in a known range of Keygen installs which ARE blocked)
You might want to consider removing it

As Thrash mentioned MBAM is not a true AV, please get one.
I see its a really old rig, Bios dated 2006 might be a newer one available.


Roy
My System SpecsSystem Spec
13 Mar 2017   #7
Alexey2912

W7 Pro 32bit
 
 

Hi Roy,

Thanks for pointing all, but it's activated?

Have a look........


Attached Thumbnails
Update Error!-wg.png  
My System SpecsSystem Spec
13 Mar 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

NEVER said it wasnt activated,
i said REGISTERED.

said so in first line of my reply

from the report

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154

that screen ONLY applies to the OS not Office.

Roy
My System SpecsSystem Spec
13 Mar 2017   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
You know very well the manual updates protocol
Seems an easy thing to do here's the 32 bit version of KB971033 here
http://go.microsoft.com/fwlink/?linkid=150841

If you show failed updates just do Brink's option 3 updates reset
Windows Update - Reset
My System SpecsSystem Spec
13 Mar 2017   #10
johnhoh

Win7 pro x64
 
 

Quote   Quote: Originally Posted by torchwood View Post
As Thrash mentioned MBAM is not a true AV, please get one.
Would appreciate hearing more about the failings of MBAM and the virtues of some other recommended free option. thx
My System SpecsSystem Spec
Reply

 Update Error!




Thread Tools




Similar help and support threads
Thread Forum
Windows Update fails in Update Check. Error code C80003FA.
Hello, I recieve error C80003FA whenever I do a Windows Update run. It doesn't get past the stage of checking for updates. I've tried several fixes including: - Waiting 15 minutes and running Windows Update again. - Letting Windows Update run on its own schedule. - SFC /Scannow -...
Windows Updates & Activation
Windows 7 - Update KB976932 and KB982526 update failure- error 800b100
Hey, I'm trying to install update KB976932 (Windows Service pack 1 for 64bit) and KB982526 (Microsoft .NET Framework 3.5 SP1) but I keep getting error 800b100 which stops me from doing so. I've tried deactivating my firewall; manually installing from the microsoft website; and using the...
Windows Updates & Activation
Windows update error code 2 on installing security update .NETF 4.52
Hi everybody I get windows update error code 2 on installing Security Update for Microsoft .NET Framework 4.5, 4.5.1 and 4.5.2 on Windows 7, Vista, Server 2008, Server 2008 R2 x64 (KB2978128) I have also some other errors installing Internet Explorer 11. I have used "sfc /scannow" command...
Windows Updates & Activation
Windows Update Error 80070002 & Windows Update Diag Error 0x8007370B
ASUS Desktop PC CM6850 Series Windows 7 Home Premium SP1 64-bit Core i7 4GB RAM 500GB HDD Windows updates not working for a while. Initial was 8007370B appearing in the Windows Update window when searching for updates. Found bad memory using Memtest86+ and pulled the stick. Other stick...
Windows Updates & Activation
Update Error Code 80073712-Cumulative Security Update IE11, Win 7(64)
I'm having no luck installing KB2977629 (Cumulative Security Update IE11). I repeatedly get the error 8007371B. SURT installs with no errors. SFC /SCANNOW runs with no errors. I am uploading the requested screenshots and ZIP file. Any help would be appreciated. Thank you!!!! ...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:17.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App