6 window updates wont install - Error code 800B0100


  1. EssG
    Posts : 7
    Win 7 Pro 32 bit
       New #1

    6 window updates wont install - Error code 800B0100


    Clean installed Windows 7 Pro (SP1) 32bit on Toshiba Portege R600 laptop running XP Pro. Went well till I did first big update (206) then wouldn't boot. Tried everything to get it to work but had to reinstalled Win7 again.

    Ran scan disk - no problems found, so started update process again. Used the Windows 7 SP1 Convenience Rollup to install this big update, without any problems. After restarting said there was another 6o+ to install and this is where the issues started...everything installed but 5 Net Frame updates and 6 Security updates (KB3004375, KB3031432, KB3080149, KB2676562, KB3068708 & KB2984972) - Error codes 800B0100 & 66A

    Installed latest Windows Update Agent restarted PC. Ran Windows troubleshooter.. 800700D not fixed and Crytographic service not registerd - not fixed..all other fixed.

    Did windows update reset (Windows Update - Reset) reinstalled latest Windows Update Agent & restarted again. Ran trouble shooter and it came back as fixed. Tried again - All the Net Frame updates installed but the 6 security patches still fail. Tried download and manually install - same error message.. Ran Troubleshooter again and original errors show up again, but when I open trouble shooting report it shows them as all fixes??


    Restarted the PC again and the updates window showed there us 7 instead of 6...ran install and the new one installed without any problems but the original 6 still wont.

    I have now spent 4 days trying to get this sorted so any help (that does not involve starting froms scratch if possible ) would be very much appreceated.

    Cheers
    Ess
      My Computer
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  3. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #2

    Hi Ess,
    can you run these tool, copy/paste the output.

    http://go.microsoft.com/fwlink/?LinkID=52012

    KB947821 (32bit)

    and the CBS log (1 days worth only)
    from C?(windows drive) >> windows >> logs >> CBS (top one) and the SURT

    Roy
      My Computer
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  4. EssG
    Posts : 7
    Win 7 Pro 32 bit
    Thread Starter
       New #3

    Hi Roy,

    here is the frist one -Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Code:
    Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2KFRT-TMHXK-W24QG
Windows Product Key Hash: LQFHsorpF4APimJ1X+Evk32Adas=
Windows Product ID: 00371-222-9431416-86135
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {CCAB0C2A-39C7-496F-85D3-871FF556A1EC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_ldr.170209-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CCAB0C2A-39C7-496F-85D3-871FF556A1EC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W24QG</PKey><PID>00371-222-9431416-86135</PID><PIDType>5</PIDType><SID>S-1-5-21-2344430632-2443239624-206975102</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>PORTEGE R600</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.00</Version><SMBIOSVersion major="2" minor="5"/><Date>20090609000000.000000+000</Date></BIOS><HWID>91CF3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A006A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.23403

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00172-222-943141-00-1033-7601.0000-0782017
Installation ID: 004293820800257432454555103490127994389690067545379753
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: W24QG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/21/2017 11:05:23 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqjY/aFXEB56f1ozCtPUP+aS0jIiuUbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSHIB        A006A   
  FACP            TOSHIB        A006A   
  HPET            TOSHIB        A006A   
  BOOT            TOSHIB        A006A   
  MCFG            TOSHIB        A006A   
  SSDT            TOSHIB        A006B   
  TCPA            TOSHIB        A006A   
  SLIC            TOSHIB        A006A   
  ASF!            TOSHIB        A006A   
  SSDT            TOSHIB        A006B   
  SSDT            TOSHIB        A006B   
  SSDT            TOSHIB        A006B   
  SSDT            TOSHIB        A006B   
  SSDT            TOSHIB        A006B

    The CBS log is VERY long so will post it next
    Last edited by Brink; 20 Mar 2017 at 20:27. Reason: code box
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  6. EssG
    Posts : 7
    Win 7 Pro 32 bit
    Thread Starter
       New #4

    The CBS is far to long so the forum wont allow it to post - here is just a bit from yesterday. Pdf attached

    2017-03-20 23:05:17, Info CSI 0000001e@2017/3/20:13:05:17.388 CSI Transaction @0x19ce060 destroyed
    2017-03-20 23:05:17, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_0.0.0.0_none_a7d7ef4076925938 (6.1.7600.21179), elevation:2, lower version revision holder: 6.1.7600.16841
    2017-03-20 23:05:17, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21179_none_846ca11ba8cdbdd4, elevate: 2, applicable(true/false): 0
    2017-03-20 23:05:17, Info CBS Appl: SelfUpdate detect, component: x86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21179_none_846ca11ba8cdbdd4, elevation: 2, applicable: 0
    2017-03-20 23:05:17, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: NotApplicable, result applicability state: Staged
    2017-03-20 23:05:17, Info CBS Appl: Package: Package_7_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-25_neutral_LDR, Applicable: NotApplicable, Disposition: Staged
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_7_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-25_neutral_LDR, current: Staged, pending: Default, start: Staged, applicable: Staged, targeted: Staged, limit: Staged, selected: Default
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_7_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-26_neutral_GDR, current: Staged, pending: Default, start: Staged, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_8_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Parent: Microsoft-Windows-EmbeddedCore-Package~31bf3856ad364e35~x86~~6.1.7600.16385, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2017-03-20 23:05:17, Info CBS Appl: detectParent: package: Package_8_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, no parent found, go absent
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_8_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, disposition state from detectParent: Absent
    2017-03-20 23:05:17, Info CBS Appl: Evaluating package applicability for package Package_8_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, applicable state: Absent
    2017-03-20 23:05:17, Info CBS Plan: Skipping package since its start state and target state are both absent for package: Package_8_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, current: Absent, pending: Default, start: Absent, applicable: Absent, targeted: Absent, limit: Staged
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_for_KB2676562_SP1~31bf3856ad364e35~x86~~6.1.1.3, Parent: Microsoft-Windows-EmbeddedCore-Package~31bf3856ad364e35~x86~~6.1.7601.17514, Disposition = Staged, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2017-03-20 23:05:17, Info CBS Appl: detectParent: package: Package_for_KB2676562_SP1~31bf3856ad364e35~x86~~6.1.1.3, no parent found, go absent
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_for_KB2676562_SP1~31bf3856ad364e35~x86~~6.1.1.3, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.1.7601.17514, Disposition = Staged, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2017-03-20 23:05:17, Info CBS Appl: detectParent: package: Package_for_KB2676562_SP1~31bf3856ad364e35~x86~~6.1.1.3, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.1.7601.17514, state: Installed
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_for_KB2676562_SP1~31bf3856ad364e35~x86~~6.1.1.3, disposition state from detectParent: Installed
    2017-03-20 23:05:17, Info CBS Appl: Evaluating package applicability for package Package_for_KB2676562_SP1~31bf3856ad364e35~x86~~6.1.1.3, applicable state: Installed
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_for_KB2676562_SP1~31bf3856ad364e35~x86~~6.1.1.3, current: Staged, pending: Default, start: Staged, applicable: Installed, targeted: Staged, limit: Staged
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_for_KB2676562_SP1~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-35_neutral_PACKAGE, current: Staged, pending: Default, start: Staged, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_for_KB2676562_SP1~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-36_neutral_PACKAGE, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.1.7600.16385, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2017-03-20 23:05:17, Info CBS Appl: detectParent: package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.1.7601.17514, state: Installed
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, disposition state from detectParent: Installed
    2017-03-20 23:05:17, Info CBS Appl: Evaluating package applicability for package Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, applicable state: Installed
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, current: Staged, pending: Default, start: Staged, applicable: Installed, targeted: Staged, limit: Staged
    2017-03-20 23:05:17, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-win32k_31bf3856ad364e35_0.0.0.0_none_dccd6f67e2b105f6 (6.1.7601.21955), elevation:2, lower version revision holder: 6.1.7601.18528
    2017-03-20 23:05:17, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21955_none_bb5a46bd12060325, elevate: 2, applicable(true/false): 0
    2017-03-20 23:05:17, Info CBS Appl: SelfUpdate detect, component: x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21955_none_bb5a46bd12060325, elevation: 2, applicable: 0
    2017-03-20 23:05:17, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: NotApplicable, result applicability state: Staged
    2017-03-20 23:05:17, Info CBS Appl: Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-5_neutral_LDR, Applicable: NotApplicable, Disposition: Staged
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-5_neutral_LDR, current: Staged, pending: Default, start: Staged, applicable: Staged, targeted: Staged, limit: Staged, selected: Default
    2017-03-20 23:05:17, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-win32k_31bf3856ad364e35_0.0.0.0_none_dccd6f67e2b105f6 (6.1.7601.17803), elevation:2, lower version revision holder: 6.1.7601.17514
    2017-03-20 23:05:17, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17803_none_bb04b8f9f8c1a4f8, elevate: 2, applicable(true/false): 1
    2017-03-20 23:05:17, Info CBS Appl: SelfUpdate detect, component: x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17803_none_bb04b8f9f8c1a4f8, elevation: 2, applicable: 1
    2017-03-20 23:05:17, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: Applicable, result applicability state: Installed
    2017-03-20 23:05:17, Info CBS Appl: Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-6_neutral_GDR, Applicable: Applicable, Disposition: Installed
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-6_neutral_GDR, current: Staged, pending: Default, start: Staged, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
    2017-03-20 23:05:17, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-os-kernel_31bf3856ad364e35_0.0.0.0_none_900a574dfc4d4e9e (6.1.7601.21955), elevation:2, lower version revision holder: 6.1.7601.18247
    2017-03-20 23:05:17, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21955_none_6e972ea32ba24bcd, elevate: 2, applicable(true/false): 0
    2017-03-20 23:05:17, Info CBS Appl: SelfUpdate detect, component: x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21955_none_6e972ea32ba24bcd, elevation: 2, applicable: 0
    2017-03-20 23:05:17, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: NotApplicable, result applicability state: Staged
    2017-03-20 23:05:17, Info CBS Appl: Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-7_neutral_LDR, Applicable: NotApplicable, Disposition: Staged
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-7_neutral_LDR, current: Staged, pending: Default, start: Staged, applicable: Staged, targeted: Staged, limit: Staged, selected: Default
    2017-03-20 23:05:17, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-os-kernel_31bf3856ad364e35_0.0.0.0_none_900a574dfc4d4e9e (6.1.7601.17803), elevation:2, lower version revision holder: 6.1.7601.17727
    2017-03-20 23:05:17, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17803_none_6e41a0e0125deda0, elevate: 2, applicable(true/false): 1
    2017-03-20 23:05:17, Info CBS Appl: SelfUpdate detect, component: x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17803_none_6e41a0e0125deda0, elevation: 2, applicable: 1
    2017-03-20 23:05:17, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: Applicable, result applicability state: Installed
    2017-03-20 23:05:17, Info CBS Appl: Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-8_neutral_GDR, Applicable: Applicable, Disposition: Installed
    2017-03-20 23:05:17, Info CBS Plan: Package: Package_2_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Update: 2676562-8_neutral_GDR, current: Staged, pending: Default, start: Staged, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_3_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Parent: Microsoft-Windows-EmbeddedCore-Package~31bf3856ad364e35~x86~~6.1.7600.16385, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2017-03-20 23:05:17, Info CBS Appl: detectParent: package: Package_3_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, no parent found, go absent
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_3_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, Parent: Microsoft-Windows-EmbeddedCore-Package~31bf3856ad364e35~x86~~6.1.7601.17514, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2017-03-20 23:05:17, Info CBS Appl: detectParent: package: Package_3_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, no parent found, go absent
    2017-03-20 23:05:17, Info CBS Appl: detect Parent, Package: Package_3_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, disposition state from detectParent: Absent
    2017-03-20 23:05:17, Info CBS Appl: Evaluating package applicability for package Package_3_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, applicable state: Absent
    2017-03-20 23:05:17, Info CBS Plan: Skipping package since its start state and target state are both absent for package: Package_3_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3, current: Absent, pending: Default, start: Absent, applicable: Absent, targeted: Absent, limit: Staged
    2017-03-20 23:05:17, Info CBS Perf: Resolve chain started.
    2017-03-20 23:05:17, Info CSI 0000001f@2017/3/20:13:05:17.481 CSI Transaction @0x19ce750 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [77]"TI1.30581114_2498593237:2/Package_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3"

    2017-03-20 23:05:17, Info CSI 00000020@2017/3/20:13:05:17.497 CSI Transaction @0x19ce750 destroyed
    2017-03-20 23:05:17, Info CBS Perf: Resolve chain complete.
    2017-03-20 23:05:17, Info CBS Perf: Stage chain started.
    2017-03-20 23:05:17, Info CBS Exec: Express package staging finished without any missing file to download.
    2017-03-20 23:05:17, Info CBS Perf: Stage chain complete.
    2017-03-20 23:05:19, Info CBS Reboot mark refs: 0
    2017-03-20 23:05:19, Info CBS Enabling LKG boot option
    2017-03-20 23:05:19, Info CBS Restored system sleep block state: 0x80000000
    2017-03-20 23:05:19, Info CBS Exec: Processing complete. Session: 30581114_2498593237, Package: Package_for_KB2676562~31bf3856ad364e35~x86~~6.1.1.3 [HRESULT = 0x00000000 - S_OK]
    2017-03-20 23:05:21, Info CBS Trusted Installer signaled for shutdown, going to exit.
    2017-03-20 23:05:21, Info CBS Ending the TrustedInstaller main loop.
    2017-03-20 23:05:21, Info CBS Starting TrustedInstaller finalization.
    2017-03-20 23:05:21, Info CBS Ending TrustedInstaller finalization.
    Last edited by EssG; 21 Mar 2017 at 03:36.
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  7. EssG
    Posts : 7
    Win 7 Pro 32 bit
    Thread Starter
       New #5

    SURT report -


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2017-03-20 13:35

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_72_for_KB3060716~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 502
    Found 1 errors
    CBS MUM Corrupt Total count: 1

    Unavailable repair files:
    servicing\packages\Package_72_for_KB3060716~31bf3856ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_72_for_KB3060716~31bf3856ad364e35~x86~~6.1.1.0.cat
      My Computer
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  8. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #6

    Hi EssG,
    couple of problems,

    can you run this elevated command mode, copy/paste it,
    wusa /uninstall /KB:3060716

    did it report as successfull,
    if so
    REBOOT

    now your system is activated but NOT registered, please install KB971033.

    can you try updating.

    Roy
      My Computer
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  10. EssG
    Posts : 7
    Win 7 Pro 32 bit
    Thread Starter
       New #7

    Hi Roy..it came back with the same error code as when I try to install updates- 0x800b0100 see attached screen print
    Attached Thumbnails Attached Thumbnails 6 window updates wont install - Error code 800B0100-screenprint.png  
    Last edited by EssG; 21 Mar 2017 at 17:36. Reason: spelling
      My Computer
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  11. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #8

    Hi Ess,
    the easy way failed, follow the instructions below please

    download the attached file, info.zip and save this to your Desktop.
    Right-click on the file and select Extract All...
    Tick the box labelled Show extracted files when complete then click Extract
    A window will open showing the required Packages

    Open the Packages folder and copy the files into the following folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Run the System Update Readiness Tool (SURT) again.
    When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log
    into your next post please:

    Roy

    C:\Windows\Logs\CBS\CheckSUR.log
    6 window updates wont install - Error code 800B0100 Attached Files
      My Computer
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  12. EssG
    Posts : 7
    Win 7 Pro 32 bit
    Thread Starter
       New #9

    Thank Roy,,,here is the new SURT log
    Code:
    =================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-03-23 08:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 602
 No errors detected
      My Computer
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  13. EssG
    Posts : 7
    Win 7 Pro 32 bit
    Thread Starter
       New #10

    YAHOOO we have updates installing correctly ...THANKS Roy. You are a star. Very much appreciated
      My Computer
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