Windows 7 ultimate will not download updates , but updates are there?

Strange on this , The update file says no update done , but I have done them manually and can see them . Also when I do a normal search it just searches for ages ,but finds nothing ... I have downloaded the fixit tool and various other solutions , but no luck to date ... when I look at properties on the hard drive it shows service pack one ? This is an Acer Extensa 5250 that at some stage been upgraded to windows 7 ultimate from Vista ... I do have internet, so no issues here .. also I have stoped services deleted various files as suggested on line and the restarted for the file to re-install and populate ... but still no go ... any ideas anyone ? if you have a flow chart I can follow so I can fix it , it would be appreciated ... kind regards

Hi QuovadisUK,
run these tools please, copy/paste the output.

http://go.microsoft.com/fwlink/?LinkID=52012
and
KB947821

the log for the KB will appear as SURT here, at the bottom
C >> Windows >> logs >> CBS.> cbs/surt

and 1 days worth of the CBS log, top one

Roy

Hi got as far as locating CBS but then get the message access denied?

HI Quovadis,
what about the other report,
and as you cant get into CBS--
hit by malware lately or been changing any registry keys or permissions??

run this SURT equivalent please
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

EDIT restart those services you stopped!!

This did run and gave the following report:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-24 13:45:18.180
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-24 13:55:48.607
----------------------EOF-----------------------

Hi Quo,
that tells me SURT would not have found any corrupt files

So were back to what you stopped and removed!

please run the tool i mentioned earlier
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

Hi Roy , run the previous software as requested I will upload you to screen shots if this helps
regards Paul

Hi Quo,
can i see the whole report please, im searching for clues.


Roy

Did notice something odd in the background on the CBS file,
the persistance file IS really old june 2016! should be a lot later
somethings happened round about july/August.

How did you you stop W10??

Roy

This laptop was used as a training laptop at work , and was found in the training cupboard in a box , I have booted it up and found a lot of the files associated go back to the period stated . There was some old training notes on it ( which are now outdated ) so these were removed to the bin ... It seems to work OK , but it didnt update .... I looked at the updates and when I look at properties it shows windows 7 ultimate service pack 1 ,

When I look at the update files it shows a mixture of updates inc the old vista files .. ( this was originally a vista machine as it still has the label on it ) , so it would appear it was upgraded at some point by a retail copy of windows 7 ultimate . I can also see the ".old" copy of the windows file .

Since looking at this laptop , I have managed to download manually some updates , hopping this would resolve the issues , but no go .

I will try and get the reports you ask shortly