Windows 7 ultimate will not download updates , but updates are there?

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  1. Posts : 16
    windows 7 ultimate
    Thread Starter
       #11

    Hi Roy , tried to run the software again and then referred to the cbs reports. If I try to open any of them they ask me to save the file to a location or create a new folder ... I have tried both and all I get is a BLANK notepad windows OR it just spins and doesnt open ? .. The strange thing is , I am using the very laptop to write the feedback to you wirelessly so all the functions seem to be ok ... Let me know what you like me to do next ... I was thinking about a fressh install of windows 7 ultimate , or is this to drastic , I dont mind doing a clean install but would need to keep the drivers intact and then start afresh ?
      My Computer


  2. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #12

    Hi Quo,
    A clue :):)
    Its was used as a training laptop.

    suspect theres some group policies getting in the way.
    (repair install will NOT change them)

    from a run command

    gsop.msc

    it might also be updating via a server, also having policies, mga diag will tell me


    Roy
      My Computer


  3. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #13

    Hi Quo,

    in regard to the clean install
    W7 comes driver ready, if ones not there it will provide generic ones.
    then goto the homepage for that make model, as the link comes bloatware free, ONLY install the updater utility.

    As i said post the complete Mgadiag, the key, although its retail, could be tied to a 3rd party server.

    Take about a couple hours max to complete,
    note follow Tharshzone comments post #2 here
    Windows Update will not update and I've tried multiple fixes

    BIG NOTE
    run Belarc advisor to pull ALL product keys for programs on it, including the W7 one.
    Products: Belarc Advisor

    Roy
      My Computer


  4. Posts : 16
    windows 7 ultimate
    Thread Starter
       #14

    Did the search as requested for gsop.msc (cut and pasted no error free) says file cannot be found ?

    please find attached files as requested
    Attached Thumbnails Attached Thumbnails Windows 7 ultimate will not download updates , but updates are there?-filke-1.jpg   Windows 7 ultimate will not download updates , but updates are there?-file2.jpg   Windows 7 ultimate will not download updates , but updates are there?-file-3.jpg   Windows 7 ultimate will not download updates , but updates are there?-file-4.jpg   Windows 7 ultimate will not download updates , but updates are there?-file-5.jpg  

    Windows 7 ultimate will not download updates , but updates are there?-file-6.jpg  
      My Computer


  5. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #15

    Hi Quo,
    nothing there to indicate its using anything but the MS servers.
    (the key appears to be in the Educational issue range, and IT depts in colleges DO tend to restrict user options)

    As we STILL cant get at the detail to fix it
    I've posted a link below for a W7 SP1 Ultimate X64
    note only valid for 24 hrs.

    https://software-download.microsoft....efa59d1019da62

    DONT FORGET to run Belarc


    Roy
      My Computer


  6. Posts : 16
    windows 7 ultimate
    Thread Starter
       #16

    hI Roy , did the download , burnt to disk , ran it , but its says the programme is not comaptable with this version of windows ?

    I ran Belarc here are the results :


    Code:
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    Computer Name:
    Traininglaptop (in WORKGROUP) 
    
    Profile Date:
    25 March 2017 17:11:54 
    
    Advisor Version:
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    Windows Logon:
    Training laptop 
    
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    Operating System 
    
    Windows 7 Ultimate Service Pack 1 (build 7601)
    Install Language: English (United States)
    System Locale: English (United Kingdom)
    Installed: 21/03/2014 12:53:33
    Boot Mode: BIOS (Secure Boot not supported)  
    
    
    System Model 
    
    Acer Extensa 5220 0100
    System Serial Number: LXE870X0037350DF142000
    Enclosure Type: Notebook  
     
    
    Processor a 
    
    1.73 gigahertz Intel Celeron 530
    64 kilobyte primary memory cache
    1024 kilobyte secondary memory cache
    64-bit ready
    Not hyper-threaded  
    
    
    Main Circuit Board b 
    
    Board: Acer Columbia Rev
    Serial Number: LXE870X0037350DF142000
    Bus Clock: 133 megahertz
    BIOS: Phoenix Technologies LTD V1.16 08/07/2007  
     
    
    Drives 
    
    217.30 Gigabytes Usable Hard Drive Capacity
    139.16 Gigabytes Hard Drive Free Space
    
    Slimtype DVD A DS8A1P ATA Device [Optical drive]
    
    WDC WD2500BEVT-00A23T0 [Hard drive] (250.06 GB) -- drive 0, s/n WD-WXH1E61HJKH8, rev 01.01A01, SMART Status: Healthy  
    
    
    Memory Modules c,d 
    
    2040 Megabytes Usable Installed Memory
    
    Slot 'M1' has 1024 MB (serial number 1234-B0)
    Slot 'M2' has 1024 MB (serial number 1234-B1)  
    
    Local Drive Volumes 
    
    
         
    c: (NTFS on drive 0) * 108.66 GB 30.64 GB free   
    d: (NTFS on drive 0) 108.64 GB 108.52 GB free   
    
    
    * Operating System is installed on c:
    
      
    
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    Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port: 
     
     
    
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    Mobile Intel(R) 965 Express Chipset Family [Display adapter] (2x)
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    Texas Instruments PCI-8x12/7x12/6x12 CardBus Controller
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    Intel(R) ICH8 Family USB Universal Host Controller - 2831
    Intel(R) ICH8 Family USB Universal Host Controller - 2832
    Intel(R) ICH8 Family USB Universal Host Controller - 2834
    Intel(R) ICH8 Family USB Universal Host Controller - 2835
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A  
    
    
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    High Definition Audio Device  
     
    
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    Group Policies 
    
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    HDA CX11270 Soft Modem
    
     
       
    ↑ Broadcom 802.11g Network Adapter 
    primary Auto IP Address: 192.168.0.20 / 24 
     Gateway: 192.168.0.1 
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     Physical Address: 00:1C:26:8A:7C:D8 
     Connection Speed: 54 Mbps 
    ↓ Broadcom NetLink (TM) Gigabit Ethernet 
     Status: Cable unplugged 
     Dhcp Server: none responded 
     Physical Address: 00:16:D3:E7:5F:74 
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    192.168.0.7  Sling Media  
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    Hotfix Id
    
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    APSB17-01 Critical  Adobe Reader security update for Reader 15.20.20039.7108 
    Q2553432 Critical  Microsoft security update (KB2553432)  
    Q2596650 Critical  Microsoft security update (KB2596650)  
    Q2596915 Important  Microsoft security update (KB2596915)  
    Q2825645 Important  Microsoft security update (KB2825645)  
    Q2881067 Important  Microsoft security update (KB2881067)  
    Q2965313 Important  Microsoft security update (KB2965313)  
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    Q2999465 Important  Microsoft security update (KB2999465)  
    Q3004361 Important  Microsoft security update (KB3004361)  
    Q3035126 Important  Microsoft security update (KB3035126)  
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    Q3076895 Important  Microsoft security update (KB3076895)  
    Q3084135 Important  Microsoft security update (KB3084135)  
    Q3085549 Important  Microsoft security update (KB3085549)  
    Q3097989 Important  Microsoft security update (KB3097989)  
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    Q3108381 Important  Microsoft security update (KB3108381)  
    Q3109103 Important  Microsoft security update (KB3109103)  
    Q3109560 Important  Microsoft security update (KB3109560)  
    Q3110329 Important  Microsoft security update (KB3110329)  
    Q3114395 Important  Microsoft security update (KB3114395)  
    Q3114400 Important  Microsoft security update (KB3114400)  
    Q3114442 Important  Microsoft security update (KB3114442)  
    Q3114456 Important  Microsoft security update (KB3114456)  
    Q3114744 Important  Microsoft security update (KB3114744)  
    Q3114872 Important  Microsoft security update (KB3114872)  
    Q3114885 Important  Microsoft security update (KB3114885)  
    Q3115120 Important  Microsoft security update (KB3115120)  
    Q3115858 Critical  Microsoft security update (KB3115858)  
    Q3118303 Important  Microsoft security update (KB3118303)  
    Q3118313 Important  Microsoft security update (KB3118313)  
    Q3118378 Important  Microsoft security update (KB3118378)  
    Q3118380 Important  Microsoft security update (KB3118380)  
    Q3127945 Critical  Microsoft security update (KB3127945)  
    Q3128020 Important  Microsoft security update (KB3128020)  
    Q3138910 Critical  Microsoft security update (KB3138910)  
    Q3139398 Important  Microsoft security update (KB3139398)  
    Q3139914 Important  Microsoft security update (KB3139914)  
    Q3141535 Critical  Microsoft security update (KB3141535)  
    Q3146706 Important  Microsoft security update (KB3146706)  
    Q3155178 Critical  Microsoft security update (KB3155178)  
    Q3156016 Critical  Microsoft security update (KB3156016)  
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    Q3156019 Critical  Microsoft security update (KB3156019)  
    Q3159398 Important  Microsoft security update (KB3159398)  
    Q3161949 Important  Microsoft security update (KB3161949)  
    Q3161958 Important  Microsoft security update (KB3161958)  
    Q3163245 Important  Microsoft security update (KB3163245)  
    Q3170455 Critical  Microsoft security update (KB3170455)  
    Q3178676 Important  Microsoft security update (KB3178676)  
    Q3178677 Important  Microsoft security update (KB3178677)  
    Q3178682 Important  Microsoft security update (KB3178682)  
    Q3178683 Important  Microsoft security update (KB3178683)  
    Q3178687 Important  Microsoft security update (KB3178687)  
    Q3178688 Critical  Microsoft security update (KB3178688)  
    Q3178690 Important  Microsoft security update (KB3178690)  
    Q3188730 Important  Microsoft security update (KB3188730)  
    Q3192391 Critical  Microsoft security update (KB3192391)  
    Q3197867 Critical  Microsoft security update (KB3197867)  
    Q3205394 Critical  Microsoft security update (KB3205394)  
    Q3212642 Important  Microsoft security update (KB3212642)  
    Q4012204 Critical  Microsoft security update (KB4012204)  
    Q4012212 Critical  Microsoft security update (KB4012212)  
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       ı i  Adobe Systems - Acrobat Update Service version 1.824.21.1354
       ı i  Adobe Systems - Flash Player Update Service version 25,0,0,127
         i  Adobe Systems - Shockwave Flash version 25,0,0,127
       ı i  AOL - AOL Software version 9.8.2.1
         i  AOL - Connectivity Service version 4.10.1.9.UK.4.10.4.2
       ı i  AOL - Connectivity Service version 4.6.5.1
       ı i  AOL - Service Libraries version 16.4.6.1
       ı i  Apple - Bonjour version 2.0.2.0
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       ı i  Google - Chrome version 56.0.2924.87
       ı i  Google - GoogleToolbarNotifier version 4, 1, 509, 1944
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    a. Processor clock speed is measured at computer start-up, and on laptops may be impacted by power option settings.
    b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
    c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
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    Last edited by derekimo; 25 Mar 2017 at 12:27. Reason: Removed product keys
      My Computer


  7. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #17

    Hi Quo,
    I assumed it was the 64Bit version, thats what the link was, but as your only running 2GB memory
    WAY to little for 64, pushing it for 32 as well

    please comfirm 32 bit, link below

    https://software-download.microsoft....06225d4f21ce79

    note as the licence is Retail it can be used on ANY computer

    Roy
      My Computer


  8. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #18

    More thinking

    might be that the ram was the cause, too little of it


    product key is valid for both 32/64 installs

    Roy
      My Computer


  9. Posts : 17,322
    Win 10 Pro x64
       #19

    torchwood said:
    Hi Quo,
    I assumed it was the 64Bit version, thats what the link was, but as your only running 2GB memory
    WAY to little for 64, pushing it for 32 as well

    please comfirm 32 bit, link below

    https://software-download.microsoft....06225d4f21ce79

    note as the licence is Retail it can be used on ANY computer

    Roy
    Post #5, Niemiro's tool see's it as x86

    quovadisuk said:
    This did run and gave the following report:

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-03-24 13:45:18.180
    Microsoft Windows 7 Service Pack 1 - x86
    Not using a script file.




    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.




    Successfully processed all directives.



    Failed to generate a complete zip file. Upload aborted.


    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-03-24 13:55:48.607
    ----------------------EOF-----------------------
      My Computer


  10. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #20

    Thanks Derekimmo missed that.

    Must have posted the wrong link.


    The max RAM on that machine is only 2GB, as i said in my last post its not man enough for 64bit and is HIGHLY likely thats why it was acting up, and thrown in the cupboard

    Quo your best bet is a clean install with the 32bit, still might play up

    Looking on the bright side, as i said its Retail you can use it on any comp, de-licence it first

    Roy
      My Computer


 
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