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Windows 7: Windows 7 ultimate will not download updates , but updates are there?

23 Mar 2017   #1
quovadisuk

windows 7 ultimate
 
 
Windows 7 ultimate will not download updates , but updates are there?

Strange on this , The update file says no update done , but I have done them manually and can see them . Also when I do a normal search it just searches for ages ,but finds nothing ... I have downloaded the fixit tool and various other solutions , but no luck to date ... when I look at properties on the hard drive it shows service pack one ? This is an Acer Extensa 5250 that at some stage been upgraded to windows 7 ultimate from Vista ... I do have internet, so no issues here .. also I have stoped services deleted various files as suggested on line and the restarted for the file to re-install and populate ... but still no go ... any ideas anyone ? if you have a flow chart I can follow so I can fix it , it would be appreciated ... kind regards


My System SpecsSystem Spec
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23 Mar 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi QuovadisUK,
run these tools please, copy/paste the output.

http://go.microsoft.com/fwlink/?LinkID=52012
and
KB947821

the log for the KB will appear as SURT here, at the bottom
C >> Windows >> logs >> CBS.> cbs/surt

and 1 days worth of the CBS log, top one

Roy
My System SpecsSystem Spec
24 Mar 2017   #3
quovadisuk

windows 7 ultimate
 
 
Update issue

Hi got as far as locating CBS but then get the message access denied?
My System SpecsSystem Spec
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24 Mar 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

HI Quovadis,
what about the other report,
and as you cant get into CBS--
hit by malware lately or been changing any registry keys or permissions??

run this SURT equivalent please
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

EDIT restart those services you stopped!!
My System SpecsSystem Spec
24 Mar 2017   #5
quovadisuk

windows 7 ultimate
 
 

This did run and gave the following report:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-24 13:45:18.180
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-24 13:55:48.607
----------------------EOF-----------------------
My System SpecsSystem Spec
24 Mar 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Quo,
that tells me SURT would not have found any corrupt files

So were back to what you stopped and removed!

please run the tool i mentioned earlier
http://go.microsoft.com/fwlink/?LinkID=52012

Roy
My System SpecsSystem Spec
24 Mar 2017   #7
quovadisuk

windows 7 ultimate
 
 

Hi Roy , run the previous software as requested I will upload you to screen shots if this helps
regards Paul


Attached Thumbnails
Windows 7 ultimate will not download updates , but updates are there?-error-report.jpg   Windows 7 ultimate will not download updates , but updates are there?-error-window.jpg  
My System SpecsSystem Spec
24 Mar 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Quo,
can i see the whole report please, im searching for clues.


Roy
My System SpecsSystem Spec
24 Mar 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Did notice something odd in the background on the CBS file,
the persistance file IS really old june 2016! should be a lot later
somethings happened round about july/August.

How did you you stop W10??

Roy
My System SpecsSystem Spec
25 Mar 2017   #10
quovadisuk

windows 7 ultimate
 
 

This laptop was used as a training laptop at work , and was found in the training cupboard in a box , I have booted it up and found a lot of the files associated go back to the period stated . There was some old training notes on it ( which are now outdated ) so these were removed to the bin ... It seems to work OK , but it didnt update .... I looked at the updates and when I look at properties it shows windows 7 ultimate service pack 1 ,

When I look at the update files it shows a mixture of updates inc the old vista files .. ( this was originally a vista machine as it still has the label on it ) , so it would appear it was upgraded at some point by a retail copy of windows 7 ultimate . I can also see the ".old" copy of the windows file .

Since looking at this laptop , I have managed to download manually some updates , hopping this would resolve the issues , but no go .

I will try and get the reports you ask shortly
My System SpecsSystem Spec
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 Windows 7 ultimate will not download updates , but updates are there?




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