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Windows 7: WU error 80070002, sfc /scannow blocked?

30 Mar 2017   #11
LucidBlue

Windows 7 Home Premium 64bit
 
 

Hello Roy,

Wow, I never would have been able to dig that info up... Thank you!

Regarding your question about when I built my computer, around August of 2010.

I downloaded KB971033 (x64) per your request from: ( https://support.microsoft.com/en-us/...n-technologies ). However, after running the Windows6.1-KB971033-x64.MSU file a window opens saying "Searching for updates on this computer..." and then after about 2 seconds another window pops up saying "This update is not applicable to your computer.". I also tried out the x86 version, just in case, but got the exact same windows. Nonetheless, I did restart my computer, re-ran the (Windows6.1-KB947821-v34-x64.msu) tool and then put the file into a zip as requested.




Attached Files
File Type: zip CBS.3.30.zip (2.92 MB, 1 views)
My System SpecsSystem Spec
.
30 Mar 2017   #12
LucidBlue

Windows 7 Home Premium 64bit
 
 

regarding why I've taken so long to do the SP1 update, I know that I've re-formated my computer at least once or twice since first building it, so it's not like I've been using this install since 2010 without SP1. Although, I'm not sure that I've ever successfully installed SP1 on any of the Win7 installs on this system... I always had more pressing issues to address with this build. And I'm very good at putting things off...
My System SpecsSystem Spec
30 Mar 2017   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Tyler,
what did you do on 25 feb 2015, your comp ended up doing nearly 20,000 fix's
(bios flash ??)
Its been corrupt since then

The CBS logs are showing

corrupt registry entries for a "pulled" update.
missing manifest and deployment files
and its also trying to install only parts of SP1

I am suppling a link for W7 SP1 Home Premium X64
https://software-download.microsoft....47fb295c391058
(only valid for 24 hrs)

In your position i would go for a clean install.
NB
DO NOT activate on install, you will have a 30 grace period before you need to, in this time
I WANT you to install all updates Motherboard >> Windows >> BEFORE even starting on Office

Im still not sure if the bios corruption will give you update/genuine problems, it shouldn't if its not activated.
In your case i would not use MSE, you could try Panda/Bitdefender as your AV and run Malwarebytes monthly, all free.

After its TOTALLY updated
run
sfc /scannow
SURT

and post the logs i'd be intrigued to see how your comp is performing.

Roy
My System SpecsSystem Spec
.

31 Mar 2017   #14
LucidBlue

Windows 7 Home Premium 64bit
 
 

Hi Roy,

So I took a peek at my download history and it looks like on 25 feb 2015 I downloaded (MicrosoftFixit50123.msi) and then about an hour later I downloaded (Windows6.1-KB947821-v34-x64.msu). Perhaps one of these is related to the observations you made? Could one of these have caused the corruption?

I will prepare myself for a clean install as you suggested, but I will let you know that this might take me up to 2 weeks to prepare for (I need to back up a lot of media files I have and will thus need to go purchase another HDD to safely do this). Just wanted you to be aware that I'll be silent for a while.

When you talk about not activating on install, you're referring to the windows activation right?
Also, regarding your previous advice of updating the BIOS, should I still do this? (if so, it would be best to do this before the formatting, right?)

Thanks again for all your help Roy.

Tyler
My System SpecsSystem Spec
31 Mar 2017   #15
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Tyler,
No worries about the time delay

KB947821 (SURT = system update readyness tool), is the system checker/fixer and quite possibly was the instigator of those entries, and in reality should have had the opposite effect.
However it can only fix problems using whats on your comp.

You are correct i was talking about windows activation,

If your system/programs are running well, I would leave the Bios as it is.

Regarding back-up most around here use Macrium(free) to create a FULL image

MACRIUM REFLECT - Create Bootable Rescue USB Drive - Windows 7 Help Forums


Roy
My System SpecsSystem Spec
31 Mar 2017   #16
LucidBlue

Windows 7 Home Premium 64bit
 
 

Hi Roy,

So I'd like to confirm that I'm understanding you correctly, because I'm feeling a little confused.

Earlier in this thread you mentioned,

"However, your BIOS seems to be corrupted and the likely cause of the update failures."
(and)
"There is a Bios hack on your system presumably for the Office install, its coming back as non-genuine, by the way. I suspect that its causing ALL your problems. As i have absolutely NO idea what changes were made by it..."

However, now you stated that if my system/programs are running well that I should leave the BIOS as it is?

Has our 'suspect' changed during our diagnostic process to indicate that the BIOS hack is no longer a causal factor in these issues? Are you thinking that running the KB947821 (SURT = system update readyness tool) back in 25 Feb 2015 caused the BIOS corruption/hack?

Thank you for helping me understand.

Also, I was able to find time to go purchase another HDD so I'll be starting the clone/backup tonight.

-Tyler
My System SpecsSystem Spec
01 Apr 2017   #17
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Tyler,

Complicated it sure is and that leads to confusion

from the tool

BIOS valid for OA 2.0: no, invalid Windows marker
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 7640MS A7640100
FACP 7640MS A7640100
HPET 7640MS OEMHPET
MCFG 7640MS OEMMCFG
SLIC MSI OEMSLIC
OEMB 7640MS A7640100

It all revolves around what i said in post#10

You have a System Builder licence, and they would normally look like this

BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
ASF! INTEL HCG

Yours is showing

HPET 7640MS OEMHPET
MCFG 7640MS OEMMCFG
SLIC MSI OEMSLIC
OEMB 7640MS A7640100

At first glance it would appear that someone has installed a hack, by introducing a SLIC table to bypass windows activation
The SLIC, OEM and invalid windows marker entries in your case.

Something didnt ring quite true which is why i did some further investigating
Why introduce a SLIC hack when its totally irrelevant for a System builder key??
What i did see is that your Office install was coming back non-genuine, and leapt to the wrong conclusion.

Suspect wise
its not SURT it does not go anywhere near the Bios
That just leaves the retailer, as i said in post# 10, the move from OEM to Retail and the changes they had to make in the Bios, and whether or not your updating of it created further problems.

Regarding system/programs - If there running well leave the Bios alone, the old addage
IF it aint broke Dont fixit
is the line i've gone down, because i dont want to rock the boat anymore than neccessary.

Going back to Office, you stated you got it via your University some editions require Registration to complete the activation process


Roy
My System SpecsSystem Spec
12 Apr 2017   #18
LucidBlue

Windows 7 Home Premium 64bit
 
 

Hi Roy,

So I've re-installed the operating system using the Win7 sp1 image and prevented Windows activation for now. I've installed all the drivers and Windows updates which I have found. I opted to not mess with trying to install Office at this time since you mentioned that it might be part of the issue in terms of it not being activated properly.

Also took your advice of using Macrium Reflect for the backup (which was very useful, thank you), and using Bitdefender as an active AV instead of MSE. (Plan to download Malwarebytes soon for monthly scans)



I have had some system crashes with this new install, but the crashes only occur during the Windows loading screen on system startup. Some of the crashes I've had have even happened when trying to boot into safe mode which concerns me.

sfc /SCANNOW comes back clean: “Windows Resource Protection did not find any integrity violations.”

SURT (see log)


CBS.4.12.zip

CheckSUR.4.12.zip


Tyler






My System SpecsSystem Spec
01 May 2017   #19
LucidBlue

Windows 7 Home Premium 64bit
 
 

Hi Roy,

So does this mean that after my Windows activation grace period is up (in 6 days) that I'll lose the ability to use Windows Update like last time? Or does this remain to be seen? I know we talked about my motherboard manufacturer (MSI) changing the BIOS in order to switch overstocked OEM boards to retail boards so that they could be sold retail, and that this likely created my Windows inauthentic issue. Has upgrading to SP1 changed this in any way?

Thanks,
Tyler
My System SpecsSystem Spec
05 Jun 2017   #20
LucidBlue

Windows 7 Home Premium 64bit
 
 

An update for anyone that this may help...

It appears that my Windows Update is working correctly and downloading new updates despite still having the manipulated BIOS.

Thanks Roy for all your help!
Tyler
My System SpecsSystem Spec
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 WU error 80070002, sfc /scannow blocked?




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