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Windows 7: Windows 7 Copy Not Genuine since today

30 Mar 2017   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
Windows 7 Copy Not Genuine since today

I have a laptop with a genuine Windows 7 Professional which I bought in 2013 with the operating system already installed from a reputable company in the UK.

I was also supplied with a CD with the Windows 7 Professional operating system complete with the product key on the label.

Since today, my background screen is black, and text “This copy of Windows is not genuine”

When I go to Control Panel, and right click Computer, Properties, “Change Product Key” and entered the Product Key on the label on the CD.

Activate Windows and it says “This may take a few minutes”

And then comes back with a message ‘not genuine’.

I searched online for Microsoft help, and one topic said I could select a Phone Number method to activate. But this option does not appear when I select “Activate Now”.

Any suggestions on how to fix this?

This is a genuine version of Windows 7 Professional purchased already installed on the laptop when I bought it from a reputable company in the UK where I always buy any new computer.

Thanks in advance,

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-HKM4J-PMXPD-FR3VV
Windows Product Key Hash: AAVJxB/GwCha+itHcdDhz1IqXpw=
Windows Product ID: 00371-OEM-9102934-18157
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {EB0E4877-E92C-4B48-81F4-1FBD477F26D0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170209-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EB0E4877-E92C-4B48-81F4-1FBD477F26D0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FR3VV</PKey><PID>00371-OEM-9102934-18157</PID><PIDType>3</PIDType><SID>S-1-5-21-84063652-1335299377-1400293519</SID><SYSTEM><Manufacturer>Notebook                        </Manufacturer><Model>W350STQ/W370ST            </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4.6.5</Version><SMBIOSVersion major="2" minor="7"/><Date>20130614000000.000000+000</Date></BIOS><HWID>4F613007018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: d8e04254-f9a5-4729-ae86-886de6aa907c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00182-029-318157-02-2057-7601.0000-0892017
Installation ID: 012741484820720165942855151833801520205744219812276610
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: FR3VV
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 1
Trusted time: 30/03/2017 16:23:34

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:30:2017 12:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc

My System SpecsSystem Spec
30 Mar 2017   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Dave,
I can see no reason why MS has deemed your key as non-genuine, apart from the fact you've used slmgr to rearm the system previously, for the same reason??
and did you perform a clean install this year, with major hardware changes

The MS phone no for UK is 0800 0188354,
dont recognise the country flag.

My System SpecsSystem Spec
31 Mar 2017   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Thanks Roy,
I don't know what caused the problem, but by using the command

slui 4

I was able to find the Microsoft number for Ireland, and it activated fine over the phone.

So all sorted now thanks.

Best Wishes,
My System SpecsSystem Spec


 Windows 7 Copy Not Genuine since today

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