"This copy of Windows is not genuine" on Windows 7 Home ed.

HerkyBird · 02 Apr 2017

Hello and Thanks for any help provided.

I recently removed Norton Antivirus from my laptop when I received the "not genuine" message appearing on my desktop. I used the standard Control Panel method of removal. When logging back in the computer, I was given prompts to re-enter my product key. The key is pasted to the bottom of the computer, and it was purchased from Best Buy back in 2012. I did that and received the following error code: 0x8007000D

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TFDB8-2QJPP-2862Q
Windows Product Key Hash: GYIDGLe6zQo8axwPfM6kiVI6+Lc=
Windows Product ID: 00359-OEM-9821285-97447
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1B40FE6A-30B2-4B2B-AB16-FB57311AD20C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170209-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1B40FE6A-30B2-4B2B-AB16-FB57311AD20C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2862Q</PKey><PID>00359-OEM-9821285-97447</PID><PIDType>8</PIDType><SID>S-1-5-21-1758677388-2732235988-2193499458</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>HuronRiver Platform</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>44CN43WW</Version><SMBIOSVersion major="2" minor="6"/><Date>20111027000000.000000+000</Date></BIOS><HWID>6D0F0C00010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:18:2017 22:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			LENOVO		CB-01   
  FACP			LENOVO		CB-01   
  HPET			LENOVO		CB-01   
  MCFG			LENOVO		CB-01   
  SLIC			LENOVO		CB-01   
  SSDT			LENOVO		PtidDevc
  ASF!			LENOVO		CB-01   
  SSDT			LENOVO		PtidDevc
  SSDT			LENOVO		PtidDevc
  UEFI			LENOVO		CB-01   
  UEFI			LENOVO		CB-01   
  UEFI			LENOVO		CB-01

torchwood · 02 Apr 2017

Hi Herky,
please run
the Norton AV uninstaller
in SAFE MODE please.
Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

(it removes items from the registry that i think are corrupting WAT.

Roy

Airider · 02 Apr 2017

OK, removed

what is the new tool I should download (where/how)?

torchwood · 02 Apr 2017

Hi Airider,
please create your OWN thread,
and use the current tool, yours is out of date.

Follow this link to do so
Especially how to post the results no need for word
Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums

Roy

HerkyBird · 02 Apr 2017

torchwood said:

Hi Herky,
please run
the Norton AV uninstaller
in SAFE MODE please.
Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

(it removes items from the registry that i think are corrupting WAT.

Roy

Torchwood,

That did the trick. Showing Genuine Windows icon in the Control Panel, Systems tab. Thanks so much, and give my regards to Captain Harkness! Wish that show was still on, but hey, Doctor Who Season 10 is about to begin.