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Windows 7: not genuine message on recently installed Service Pack 1 Win7

02 Apr 2017   #1
Airider

Windows 7 Home Premium 64 bit Service Pack 1
 
 
not genuine message on recently installed Service Pack 1 Win7

I bought a barely used HP EliteBook 840 G2 and paid 220 bucks to copy my old Toshiba hard drive info and for Windows 7 Service Pack 1 (to replace the Win10 on the HP). everything worked fine, incl. almost 200 updates

Then I got a "not Genuine" msg from MS, downloaded an installer from MS and it again showed a valid install
BUT when I try to insert the product key (see below) it says the first digit ("o") in my product key is invalid

I have now gotten 2 such "not genuine" msgs from MS




Attached Files
File Type: docx Not Genuine Windows message.docx (273.9 KB, 2 views)
My System SpecsSystem Spec
.
02 Apr 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

DO AS I SAID

Roy
My System SpecsSystem Spec
02 Apr 2017   #3
Airider

Windows 7 Home Premium 64 bit Service Pack 1
 
 

this is what I got, again >

Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-HB96R-X8J3W-9TWKD
Windows Product Key Hash: YGprZx4kwTUVqmc9CHXWboxffJo=
Windows Product ID: 00359-OEM-9826226-00712
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1F00C45F-C9AF-46E3-9757-DBF66F0CC532}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170209-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1F00C45F-C9AF-46E3-9757-DBF66F0CC532}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TWKD</PKey><PID>00359-OEM-9826226-00712</PID><PIDType>8</PIDType><SID>S-1-5-21-2121999986-938903993-1575480688</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 840 G2</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>M71 Ver. 01.09</Version><SMBIOSVersion major="2" minor="7"/><Date>20150901000000.000000+000</Date></BIOS><HWID>7D343D07018400F2</HWID><UserLCID>0807</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-262-200712-02-2055-7601.0000-0892017
Installation ID: 017382514533764692001526028501803106980015980934262280
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9TWKD
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 03.04.2017 02:13:34

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 4:3:2017 00:48
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAEAAAABAAAABwABAAEAHKLGOM1QQpaYW/KHkHGoZmiC2I6EquguW+ACkah1uiw=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        2216    
  FACP            HPQOEM        2216    
  HPET            HPQOEM        2216    
  MCFG            HPQOEM        2216    
  TCPA            HPQOEM        2216    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  MSDM            HPQOEM        SLIC-MPC
  FPDT            HPQOEM        2216    
  BGRT            HPQOEM        2216    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  ASF!            HPQOEM        2216    
  DMAR            INTEL         BDW
My System SpecsSystem Spec
.

02 Apr 2017   #4
Airider

Windows 7 Home Premium 64 bit Service Pack 1
 
 

1. Is this product genuine?

2, What do I do if I get a third "not genuine" msg from MS?
My System SpecsSystem Spec
02 Apr 2017   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Thats still the WRONG version

http://go.microsoft.com/fwlink/?LinkID=52012

and you CANNOT use the key from your OLD comp(W7) on your new one (HP W10)
HENCE the non-genuine


Roy
My System SpecsSystem Spec
02 Apr 2017   #6
Airider

Windows 7 Home Premium 64 bit Service Pack 1
 
 

Sorry for confusion. A couple of days ago I bought a used HP 840 G2 which had come with W10 already installed in it. The store which sold me the HP/W10 removed the W10 and installed W7 Service Pack 1 and then tranferred the data from the hard disc on my dead Toshiba to the HP which then had W7 in it.

I just downloaded and used the MGADiag from the link you posted above; here is the result >

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-HB96R-X8J3W-9TWKD
Windows Product Key Hash: YGprZx4kwTUVqmc9CHXWboxffJo=
Windows Product ID: 00359-OEM-9826226-00712
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1F00C45F-C9AF-46E3-9757-DBF66F0CC532}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170209-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.23594], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1F00C45F-C9AF-46E3-9757-DBF66F0CC532}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TWKD</PKey><PID>00359-OEM-9826226-00712</PID><PIDType>8</PIDType><SID>S-1-5-21-2121999986-938903993-1575480688</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 840 G2</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>M71 Ver. 01.09</Version><SMBIOSVersion major="2" minor="7"/><Date>20150901000000.000000+000</Date></BIOS><HWID>7D343D07018400F2</HWID><UserLCID>0807</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-262-200712-02-2055-7601.0000-0892017
Installation ID: 017382514533764692001526028501803106980015980934262280
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9TWKD
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 03.04.2017 02:57:26

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 4:3:2017 00:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAEAAAABAAAABwABAAEAHKLGOM1QQpaYW/KHkHGoZmiC2I6Equgus8oCkah1uiw=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        2216    
  FACP            HPQOEM        2216    
  HPET            HPQOEM        2216    
  MCFG            HPQOEM        2216    
  TCPA            HPQOEM        2216    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  MSDM            HPQOEM        SLIC-MPC
  FPDT            HPQOEM        2216    
  BGRT            HPQOEM        2216    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  ASF!            HPQOEM        2216    
  DMAR            INTEL         BDW
My System SpecsSystem Spec
02 Apr 2017   #7
Airider

Windows 7 Home Premium 64 bit Service Pack 1
 
 

so >

1. Is this product genuine?

2, What do I do if I get a third "not genuine" msg from MS?
My System SpecsSystem Spec
02 Apr 2017   #8
Airider

Windows 7 Home Premium 64 bit Service Pack 1
 
 

The last section, Licensing shows >

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Partial Product Key: 9TWKD
License Status: Licensed

does that mean "Genuine"?
My System SpecsSystem Spec
03 Apr 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Airider,

You have 2 problems causing the non-genuine pop-up.

1)
If im reading this correctly your using the COA sticker code from your old computer on the new one, the shop then used it to install W7.
This is Against the rules of the EULA, and makes the system non-genuine
The shop should have told you this.
They have also modified the Bios to include a W7 SLIC table to allow the key to be accepted and then licenced, which means the install is counterfiet.

To correct this you wil need to buy either a System Builder or Retail product key.

2)
The Tampered and file mismatches are caused by a different problem.
frequently seen when copying/cloning an OS to another computer.
I do know how to correct this,
as you are currently running a counterfiet install, forum policy does not allow me to help you further.

Once a genuine product key is installed, i will do so
(it will still be there)


Roy
My System SpecsSystem Spec
Reply

 not genuine message on recently installed Service Pack 1 Win7




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