Windows 7 Home won't activate error 0xc004c001


  1. Posts : 2
    Windows 10 64 Bit
       #1

    Windows 7 Home won't activate error 0xc004c001


    PC had faulty motherboard, replaced motherboard and needed to reactivate ( which I expected) but it will not activate apparently they used a MAK key when they built it and the company has since gone out of business that built it and I don't know what I need to do to reactivate it, or if I can just purchase a new Win 7 home license key or a OEM license key. This is a PC that is set up at a place of business and is used as a small server for other computers to access the custom software on it so reinstalling isn't an option except as a very last case scenario. I don't mind getting a new license I'm just not sure which one I can use on the OS that's already installed. (I'm thinking Windows7 home OEM).

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9H2PB-D4JHP-VYJT9
    Windows Product Key Hash: 0OwQL9lQ43sTutPjAUxvSujMmO0=
    Windows Product ID: 00359-OEM-8882457-33899
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B29FC91A-ACBE-4FFB-96DD-EFF12D1981E2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170307-1800
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B29FC91A-ACBE-4FFB-96DD-EFF12D1981E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VYJT9</PKey><PID>00359-OEM-8882457-33899</PID><PIDType>3</PIDType><SID>S-1-5-21-201550685-3527243992-2681186750</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH61BE__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BEH6110H.86A.0109.2012.1221.1455</Version><SMBIOSVersion major="2" minor="7"/><Date>20121221000000.000000+000</Date></BIOS><HWID>36DC3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>61DFDA2DCAAB586</Val><Hash>w0/64ojWl2yB42CrcXbusqAQ1og=</Hash><Pid>89388-707-5481253-65121</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-824-533899-02-1033-7601.0000-1132017
    Installation ID: 021716275332422612581093476003531603630866097934861653
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VYJT9
    License Status: Initial grace period
    Time remaining: 41640 minute(s) (28 day(s))
    Remaining Windows rearm count: 2
    Trusted time: 4/24/2017 4:15:39 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAQABAAAAAQABAAEAln0MJOItcHB86XytznAU7qKRimgqSC5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			INTEL 		DH61BE  
      FACP			INTEL 		DH61BE  
      HPET			INTEL 		DH61BE  
      MCFG			INTEL 		DH61BE  
      FPDT			INTEL 		DH61BE  
      SSDT			INTEL 		DH61BE  
      SSDT			INTEL 		DH61BE  
      SSDT			INTEL 		DH61BE
    Last edited by Brink; 24 Apr 2017 at 20:28. Reason: code box
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Welcome to our forum.

    Your log show Home Premium, OEM System Builders.

    If you replaced the motherboard with a exact motherboard a call to Microsoft may solve your problem.
    It's up to them.
    Have your complete COA key handy and give Microsoft a call.
    ---

    If you replaced the motherboard with a completely different (Brand, part #, ect.) motherboard, Microsoft considers that a different computer.

    Because you have a OEM (Non Retail) COA key you will have to get Windows 7 with a matching COA key. A Non Retail COA key is only good for the computer it was first activated on.
    You can not buy just the COA key. A legal key comes with a Microsoft DVD all in one package.

    The last time I checked with my supplier, the only one I could by was Windows 7 Pro/64.
    The real problem is finding a proper seller of legal Windows 7.
    Their are truck loads of counterfeits Windows 7 sold by crooks.
    Windows 7 Pro normal legal price is around $140.00.

    At the time of the log your system is this.
    License Status: Initial grace period
    Your log show your motherboard and bios

    INTEL_</Manufacturer><Model>DH61BE
    Jack
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    As Layback Bear has said - the installed Key is NOT an MAK Key, but an OEM System Builder Key.

    The 0xc004c001 error indicates that the Key is an invalid one - you should check that you have got the characters correct - either C/G/6 or B/8 or Y/V are the most common, an apparent O/0 is almost always a Q.
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Do you have one of these on your computer.
    A Windows 7 computer should have one somewhere.
    You can use it to verify the proper COA key.

    Windows 7 Home won't activate error 0xc004c001-coa-sticker.gif


    Jack
      My Computer


  5. Posts : 2
    Windows 10 64 Bit
    Thread Starter
       #5

    Well I perused it a little farther with Microsoft and it turn out the company which we purchased the PC from (which has since gone out of business for obvious reasons) used a volume license when they built the PC and it was flagged by MS as having too many activation so I purchased a new windows 7 home premium package and just used the key as instructed by MS and all is working fine now and activation went through with no issues.

    Thanks for your help!
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    Very good.
    A call to Microsoft worked.
    Copy that new key and put it some place safe. You never know when it might be needed.

    Jack
      My Computer


 

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