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Windows 7: Windows 7 Home won't activate error 0xc004c001

24 Apr 2017   #1

Windows 10 64 Bit
Windows 7 Home won't activate error 0xc004c001

PC had faulty motherboard, replaced motherboard and needed to reactivate ( which I expected) but it will not activate apparently they used a MAK key when they built it and the company has since gone out of business that built it and I don't know what I need to do to reactivate it, or if I can just purchase a new Win 7 home license key or a OEM license key. This is a PC that is set up at a place of business and is used as a small server for other computers to access the custom software on it so reinstalling isn't an option except as a very last case scenario. I don't mind getting a new license I'm just not sure which one I can use on the OS that's already installed. (I'm thinking Windows7 home OEM).

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-9H2PB-D4JHP-VYJT9
Windows Product Key Hash: 0OwQL9lQ43sTutPjAUxvSujMmO0=
Windows Product ID: 00359-OEM-8882457-33899
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B29FC91A-ACBE-4FFB-96DD-EFF12D1981E2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170307-1800
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B29FC91A-ACBE-4FFB-96DD-EFF12D1981E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VYJT9</PKey><PID>00359-OEM-8882457-33899</PID><PIDType>3</PIDType><SID>S-1-5-21-201550685-3527243992-2681186750</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH61BE__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BEH6110H.86A.0109.2012.1221.1455</Version><SMBIOSVersion major="2" minor="7"/><Date>20121221000000.000000+000</Date></BIOS><HWID>36DC3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>61DFDA2DCAAB586</Val><Hash>w0/64ojWl2yB42CrcXbusqAQ1og=</Hash><Pid>89388-707-5481253-65121</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-824-533899-02-1033-7601.0000-1132017
Installation ID: 021716275332422612581093476003531603630866097934861653
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: VYJT9
License Status: Initial grace period
Time remaining: 41640 minute(s) (28 day(s))
Remaining Windows rearm count: 2
Trusted time: 4/24/2017 4:15:39 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value

My System SpecsSystem Spec
24 Apr 2017   #2
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Welcome to our forum.

Your log show Home Premium, OEM System Builders.

If you replaced the motherboard with a exact motherboard a call to Microsoft may solve your problem.
It's up to them.
Have your complete COA key handy and give Microsoft a call.

If you replaced the motherboard with a completely different (Brand, part #, ect.) motherboard, Microsoft considers that a different computer.

Because you have a OEM (Non Retail) COA key you will have to get Windows 7 with a matching COA key. A Non Retail COA key is only good for the computer it was first activated on.
You can not buy just the COA key. A legal key comes with a Microsoft DVD all in one package.

The last time I checked with my supplier, the only one I could by was Windows 7 Pro/64.
The real problem is finding a proper seller of legal Windows 7.
Their are truck loads of counterfeits Windows 7 sold by crooks.
Windows 7 Pro normal legal price is around $140.00.

At the time of the log your system is this.
License Status: Initial grace period
Your log show your motherboard and bios

My System SpecsSystem Spec
25 Apr 2017   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

As Layback Bear has said - the installed Key is NOT an MAK Key, but an OEM System Builder Key.

The 0xc004c001 error indicates that the Key is an invalid one - you should check that you have got the characters correct - either C/G/6 or B/8 or Y/V are the most common, an apparent O/0 is almost always a Q.
My System SpecsSystem Spec

25 Apr 2017   #4
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Do you have one of these on your computer.
A Windows 7 computer should have one somewhere.
You can use it to verify the proper COA key.

Windows 7 Home won't activate error 0xc004c001-coa-sticker.gif


My System SpecsSystem Spec
27 Apr 2017   #5

Windows 10 64 Bit

Well I perused it a little farther with Microsoft and it turn out the company which we purchased the PC from (which has since gone out of business for obvious reasons) used a volume license when they built the PC and it was flagged by MS as having too many activation so I purchased a new windows 7 home premium package and just used the key as instructed by MS and all is working fine now and activation went through with no issues.

Thanks for your help!
My System SpecsSystem Spec
27 Apr 2017   #6
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Very good.
A call to Microsoft worked.
Copy that new key and put it some place safe. You never know when it might be needed.

My System SpecsSystem Spec

 Windows 7 Home won't activate error 0xc004c001

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