Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Shutdown stalls after Part 1 of May 2017 Windows Update (W7HP 32 bit)

10 May 2017   #1
Batch

W7 x86
 
 
Shutdown stalls after Part 1 of May 2017 Windows Update (W7HP 32 bit)

After part 1 of install of May 2017 Windows Update, click on Restart, goes through the usual pre-shutdown updating to 30% and then into shutdown mode. But shutdown stalls.

Have tried leaving for several hours before hitting restart and also then several hours in stalled shutdown state. No joy.

Problem appears to lie with the main part of the update (KB4019264: 2017-05 Security Monthly Quality Rollup for Windows for x86 based Systems). Have determined this by restoring an image from immediately beforehand and trying various combinations.

I've also determined that, after Trusted Installer settles down (which can take quite a number of minutes after Windows Update invites the restart), the system is seemingly idle.

Had exactly same issue on both desktop and laptop (both running Win7HP 32 bit).

If I force power down (hold power button) whist in stalled shutdown and then reboot, the Windows Update appears to complete successfully and all updates are shown as Successful in View Update History.

So, at the moment the question really is: Can I take it that all the updates are genuinely installed correctly?


My System SpecsSystem Spec
.
10 May 2017   #2
Sky Ranch

Windows 7 Home 64-bit
 
 

You can check the Windows Update logs.
https://support.microsoft.com/en-us/...pdate.log-file
My System SpecsSystem Spec
10 May 2017   #3
Batch

W7 x86
 
 

Thanks, I'll take a shufty. But I wonder if that, ultimately, amounts to the same as View Update History saying it is Successful.

I thought that this might not be an uncommon occurrence and that someone might be able to say whether, once it has got to the shutdown stage, a forced power down and reboot should (as long as nothing else untoward) compete the update process OK.

One other thing I should have mentioned is that subsequently (after the update part 2 has apparently completed successfully) shutdowns and restarts seem fine.
My System SpecsSystem Spec
.

10 May 2017   #4
Sky Ranch

Windows 7 Home 64-bit
 
 

You should be good to go if there aren't any errors and the report events indicate updates installed successfully. You can do a SFC scan to check system files. If it comes back clean, I wouldn't put much concern in the glitch (hanging process) during the WU restart.

You can also check your event viewer for anything strange during shutdown.
My System SpecsSystem Spec
Reply

 Shutdown stalls after Part 1 of May 2017 Windows Update (W7HP 32 bit)




Thread Tools




Similar help and support threads
Thread Forum
May 9, 2017 KB4019263 (Security-only update) Windows 7 SP1
Source: https://support.microsoft.com/en-us/help/4019263 Direct download links for KB4019263 from Microsoft Update Catalog: :ar: Download KB4019263 MSU for Windows 7 32-bit (x86) - 19.2 MB :ar: Download KB4019263 MSU for Windows 7 64-bit (x64) - 30.6 MB
News
March 14th 2017 KB4012212 Security-only Update for Windows 7 SP1
Source: https://support.microsoft.com/en-us/help/22801/windows-7-sp1-and-windows-server-2008-r2-sp1-update-history
News
Win7 shutdown stalls
I shut my computers down at night, but in the morning I find the "Windows is shutting down" window still displayed. This is recently happening a lot, and is also happening on two of my other computers including a WinXP laptop. Where do I start to look for reasons? When this occurs, there is...
Performance & Maintenance
Laptop Install stalls part way. W7 home prem 32bit
Soo its an Acer travelmate 4000 laptop, 1.6Ghz, 2gig ram, clean hard drive with two partitions , primary is 30 gig , secondary 120 gig. Windows 7 home prem OEM 32 bit It gets through the first part of the install (up to the first restart) then goes on to the screen shown in part 9 of the...
Installation & Setup
Windows Update on 7 stalls while "Installing Updates (2/3)" on AMD64 m
Hello All, This is yet another issue with Windows Update on 7; I recently (a couple of weeks or so ago) upgraded my father's computer to Windows 7 and he loves it. However, whenever either of us try and use Windows Update, it sits there for hours and hours on "Installing Updates 1 of 2." ...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:20.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App