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Windows 7: Windows Uppdate error 800B0001, can't run any troubleshoot tool

11 May 2017   #1
chronodude

Windows 7 Home Premium 64 Bit
 
 
Windows Uppdate error 800B0001, can't run any troubleshoot tool

Hello.
I'm having this issue with Windows Update where I can't update, presenting error 800B0001.
After downloading System Readiness Tool it prompts this error: "error 0x800b0001 unknown trust provider" and won't install.

I followed many other guides that said to try "sfc /scannow", I ran it yesterday and it found a file it could not repair and is shows up in the CBS.log file. The thing is I don't know how to read it
I hope you can help me solve this issue.

Thanks in advance, here's the CBS.log
Edit: attached the cbs log in the proper rar file.




Attached Files
File Type: rar CBS.rar (125.3 KB, 2 views)
My System SpecsSystem Spec
.
12 May 2017   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the interesting bit from the log file:
Code:
	Line 13273: 2017-05-10 13:39:23, Info                  CSI    00000380 [SR] Beginning Verify and Repair transaction
	Line 13276: 2017-05-10 13:39:23, Info                  CSI    00000382 [SR] Cannot repair member file [l:32{16}]"iexplore.exe.mui" of Microsoft-Windows-IE-InternetExplorer-Optional.Resources, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13279: 2017-05-10 13:39:23, Info                  CSI    00000384 [SR] Cannot repair member file [l:30{15}]"inetcpl.cpl.mui" of Microsoft-Windows-IE-InternetControlPanel.Resources, Version = 11.2.9600.18617, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13282: 2017-05-10 13:39:23, Info                  CSI    00000386 [SR] Cannot repair member file [l:24{12}]"InetRes.adml" of Microsoft-Windows-InetRes-Adm.Resources, Version = 11.2.9600.18617, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13285: 2017-05-10 13:39:23, Info                  CSI    00000388 [SR] Cannot repair member file [l:32{16}]"iexplore.exe.mui" of Microsoft-Windows-IE-InternetExplorer-Optional.Resources, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13288: 2017-05-10 13:39:23, Info                  CSI    0000038a [SR] Cannot repair member file [l:30{15}]"inetcpl.cpl.mui" of Microsoft-Windows-IE-InternetControlPanel.Resources, Version = 11.2.9600.18617, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13291: 2017-05-10 13:39:23, Info                  CSI    0000038c [SR] Cannot repair member file [l:30{15}]"inetcpl.cpl.mui" of Microsoft-Windows-IE-InternetControlPanel.Resources, Version = 11.2.9600.18617, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13292: 2017-05-10 13:39:23, Info                  CSI    0000038d [SR] This component was referenced by [l:162{81}]"Package_211_for_KB4012215~31bf3856ad364e35~amd64~~6.1.1.2.4012215-572_neutral_LDR"
	Line 13297: 2017-05-10 13:39:23, Info                  CSI    00000390 [SR] Could not reproject corrupted file [ml:520{260},l:58{29}]"\??\C:\Windows\System32\es-ES"\[l:30{15}]"inetcpl.cpl.mui"; source file in store is also corrupted
	Line 13300: 2017-05-10 13:39:23, Info                  CSI    00000392 [SR] Cannot repair member file [l:30{15}]"inetcpl.cpl.mui" of Microsoft-Windows-IE-InternetControlPanel.Resources, Version = 11.2.9600.18617, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13301: 2017-05-10 13:39:23, Info                  CSI    00000393 [SR] This component was referenced by [l:162{81}]"Package_211_for_KB4012215~31bf3856ad364e35~amd64~~6.1.1.2.4012215-572_neutral_LDR"
	Line 13306: 2017-05-10 13:39:23, Info                  CSI    00000396 [SR] Could not reproject corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\es-ES"\[l:30{15}]"inetcpl.cpl.mui"; source file in store is also corrupted
	Line 13309: 2017-05-10 13:39:23, Info                  CSI    00000398 [SR] Cannot repair member file [l:32{16}]"iexplore.exe.mui" of Microsoft-Windows-IE-InternetExplorer-Optional.Resources, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13310: 2017-05-10 13:39:23, Info                  CSI    00000399 [SR] This component was referenced by [l:258{129}]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~es-ES~11.2.9600.16428.Internet-Explorer-Optional-amd64"
	Line 13311: 2017-05-10 13:39:23, Info                  CSI    0000039a [SR] This component was referenced by [l:232{116}]"Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~es-ES~11.2.9600.16428.Internet-Explorer-amd64"
	Line 13316: 2017-05-10 13:39:23, Info                  CSI    0000039d [SR] Could not reproject corrupted file [ml:520{260},l:88{44}]"\??\C:\Program Files\Internet Explorer\es-ES"\[l:32{16}]"iexplore.exe.mui"; source file in store is also corrupted
	Line 13319: 2017-05-10 13:39:23, Info                  CSI    0000039f [SR] Cannot repair member file [l:24{12}]"InetRes.adml" of Microsoft-Windows-InetRes-Adm.Resources, Version = 11.2.9600.18617, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13320: 2017-05-10 13:39:23, Info                  CSI    000003a0 [SR] This component was referenced by [l:162{81}]"Package_211_for_KB4012215~31bf3856ad364e35~amd64~~6.1.1.2.4012215-578_neutral_LDR"
	Line 13325: 2017-05-10 13:39:23, Info                  CSI    000003a3 [SR] Could not reproject corrupted file [ml:520{260},l:76{38}]"\??\C:\Windows\PolicyDefinitions\es-ES"\[l:24{12}]"InetRes.adml"; source file in store is also corrupted
	Line 13328: 2017-05-10 13:39:23, Info                  CSI    000003a5 [SR] Cannot repair member file [l:32{16}]"iexplore.exe.mui" of Microsoft-Windows-IE-InternetExplorer-Optional.Resources, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 13329: 2017-05-10 13:39:23, Info                  CSI    000003a6 [SR] This component was referenced by [l:258{129}]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~es-ES~11.2.9600.16428.Internet-Explorer-Optional-amd64"
	Line 13330: 2017-05-10 13:39:23, Info                  CSI    000003a7 [SR] This component was referenced by [l:232{116}]"Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~es-ES~11.2.9600.16428.Internet-Explorer-amd64"
	Line 13335: 2017-05-10 13:39:23, Info                  CSI    000003aa [SR] Could not reproject corrupted file [ml:520{260},l:100{50}]"\??\C:\Program Files (x86)\Internet Explorer\es-ES"\[l:32{16}]"iexplore.exe.mui"; source file in store is also corrupted
	Line 13336: 2017-05-10 13:39:23, Info                  CSI    000003ab [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"lpremove.exe" from store
	Line 13346: 2017-05-10 13:39:23, Info                  CSI    000003ad [SR] Repair complete
All basically relate to Internet Explorer - have you had a virus infection or malware infestation?

Since this appears to be a Spanish install, it may take me some time to source the files needed for repair.

If you haven't heard from me by Monday - SHOUT!
My System SpecsSystem Spec
12 May 2017   #3
chronodude

Windows 7 Home Premium 64 Bit
 
 

Quote:
All basically relate to Internet Explorer - have you had a virus infection or malware infestation?

Since this appears to be a Spanish install, it may take me some time to source the files needed for repair.

If you haven't heard from me by Monday - SHOUT!
Hi, thanks for the response.
I constantly run Spybot S&D 2.4 for malware cleanup and keep active ESET nod32 9.

A couple months or so PC started acting up (ghost processes, hanging on "Shutting down" screen, etc.).
Ran antivirus, no threats. Anti-malware found the usual taskbar addons, pop-ups, etc.
It is in fact English based system with a MUI for Spanish on top.
My System SpecsSystem Spec
.

12 May 2017   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If you're running Home Premium with a MUI Language pack installed, then you're in breach of the licensing rules!

As such, forum rules won't allow me to assist - and your problem may well be solved by uninstalling the MUI pack.
My System SpecsSystem Spec
12 May 2017   #5
chronodude

Windows 7 Home Premium 64 Bit
 
 

Ok, that's a place to start. I'll uninstall the MUI. Do I need to update the cbs log file after?
My System SpecsSystem Spec
15 May 2017   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yes please - it may show some differences (and make it easier to fix!)
My System SpecsSystem Spec
23 May 2017   #7
chronodude

Windows 7 Home Premium 64 Bit
 
 

Sorry it took me so long to respond. I managed to solve the issue by using the Tweaking - Windows Repair Tool.

It's not my ideal way of solving the issue since it solves it without telling what was wrong in the first place.

Thank you NoelDP for your time and knowledge.
My System SpecsSystem Spec
23 May 2017   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That tool in general works well - but also leaves the system wide-open to attackers, since (when I last looked) it removes many of the permissions restrictions on a lot of system files.

At least you have an apparently fully-functional system again!
My System SpecsSystem Spec
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 Windows Uppdate error 800B0001, can't run any troubleshoot tool




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