Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update Problems

12 May 2017   #1
aw56001

Windows 7 Enterprise Edition 32bit
 
 
Windows Update Problems

Hello
I have had a couple of Windows Update failures in the past but the latest .NET update failed so I thought I'd try and get it sorted. I managed to install one of the old updates that wouldn't run at the time but still left with two. KB3078101 from 11/08/15 and the latest one KB4019112 from 9/5/17. I get error Code 80073712 with these two when tring to install.
I've run the System Update Readiness Tool and after a couple of failures it finally ran and installed.
I've done about 10 SFC /Scannows and everytime says that there are corrupt files but can't fix them.
I've done a log colection and have attached it together with other files.
Hope you can help.
Many thanks
aw56001
PS CBS.zip is too big to upload (12.4MB) what do I do please?




Attached Thumbnails
Windows Update Problems-capture.jpg  
Attached Files
File Type: txt sfcdetails.txt (79.8 KB, 5 views)
My System SpecsSystem Spec
.
12 May 2017   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You need to run the CheckSUR tool -
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
12 May 2017   #3
aw56001

Windows 7 Enterprise Edition 32bit
 
 

Thanks. I've run this once but will do so again and report back.
aw56001
My System SpecsSystem Spec
.

12 May 2017   #4
aw56001

Windows 7 Enterprise Edition 32bit
 
 

Log attached.
Thanks
aw56001


Attached Files
File Type: zip CheckSUR.zip (1.6 KB, 8 views)
My System SpecsSystem Spec
19 May 2017   #5
aw56001

Windows 7 Enterprise Edition 32bit
 
 

Can anyone help with this please?
Many thanks
aw56001
My System SpecsSystem Spec
22 May 2017   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that - I missed the notifications!

There is a considerable about of corruption present - the CheckSUR result indicate that there are problems not only with the files, but also with the registry, and that the problems may also include your Avast! anti-virus.

Some of the file problems are easy enough to fix - but the registry problems may indicate more deeply-seated errors, and I wouldn't feel happy attempting to fix those.

I feel that your best way forward is going to be a repair install.

One other possibility is to uninstall Avast, then run their cleanup tool, and then run another CheckSUR scan and see if that eliminated the registry problems. If it does, then we may be able to fix the remaining problems
My System SpecsSystem Spec
22 May 2017   #7
aw56001

Windows 7 Enterprise Edition 32bit
 
 

If I go for the repair install will all my files/folders/programs be left intact? Do you have a guide for the repair install please?
Thanks
aw56001
My System SpecsSystem Spec
22 May 2017   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

A repair install is otherwise known as an Upgrade Install - Theoretically everything should be pretty much the same as before, but as always, BACK UP before proceeding!
Repair Install - Windows 7 Help Forums
My System SpecsSystem Spec
22 May 2017   #9
aw56001

Windows 7 Enterprise Edition 32bit
 
 

Thanks for this.
I know that I have SP1 installed but am not sure if the installation disc contains SP1 or if I downloaded it from Windows Update after install. How do I find out please?
Thanks
aw56001
My System SpecsSystem Spec
22 May 2017   #10
Layback Bear

Windows 10 Pro. 64/ version 1709
 
 

Where did you get your Windows 7 Enterprise installation disk?

Jack
My System SpecsSystem Spec
Reply

 Windows Update Problems




Thread Tools




Similar help and support threads
Thread Forum
Problems with Windows Update
I followed the instructions provided for this problem and the SURT failed and gave this code: 0x800706be Please help, I had a similar problem I thought I solved once I wrote 0s to my laptop. It just told me I needed to change the update setting to automatically 2 minutes after I turned it on. ...
Windows Updates & Activation
Windows Update problems(Windows Update cannot crrently check for...)
Windows Update cannot crrently check for updates, becouse the service is not running.You may need to restart your computer. That the problem i have with my windows udate in services.msc i dont have Windows Update folder file or whatever, when i bought my computer i remeber that i asked not to...
Windows Updates & Activation
Windows 7 SP1 Update problems
Hello guys, I've been trying to update my Windows 7 to SP1 (finally after waiting months) and I've been having problems with it. It keeps saying downloading 1 update (0 kb total, 0% complete). It's been like this for the past half an hour.
Windows Updates & Activation
windows update problems
hi! windows update installed last night, but got some error message just now (can't remember which one). i cannot use internet properly (browsers are not loading). everything works super slowly. problems like skype fail to load. uninstalling via control panel does not work either. how do i fix...
Windows Updates & Activation
Windows update problems
Hi windows users, When i installed windows 7, There was a pop up that said i needed to install some optimal updates. So i did. and when the download completed (3files) There was no installing part, :sarc: When i look at my installed updates i don't saw them. I downloaded the dutch launge...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:49.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App