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Windows 7: Windows Update appears to have stopped checking for updates

17 May 2017   #11
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Never mind. I appreciate your efforts to help, especially as you've been the only member to try.

I realise the update reset is for several versions of Windows. Shawn has obviously constructed the batch file from the command sequences published on the support page but the last command, numbered (10), says for Vista only so I just wonder what the implications are if it's used for other versions.

I think I'm going to put the problem on ice for now & maybe return to it after I get back from holiday.

Thanks again.


My System SpecsSystem Spec
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17 May 2017   #12
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Sorry for the delay I believe option 3 to reset is the best
If interested please post this info,
Windows Update Posting Instructions - Windows 7 Help Forums

Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums
My System SpecsSystem Spec
18 May 2017   #13
Bat 1

8.1 home x64
 
 

For bringing a fresh Win 7 SP1 install up to date without the Telemetry KBs or installing Superseded KBs, and for integrating updates into an install ISO, a lot of us use something called the Simplix Pack.

A direct link to Ozone.net will throw a Warning so I'm Not allowed to post the link. You could goto Forums.MyDigitalLife and read the thread there for more info but You'll need to join as a member. You'll also need a bittorrent client for the download. I'd post the Hash checksums but Don't know if that's allowed here ?

Simple way is to just to place it on the desktop and run as Admin. The latest UpdatePack will bring your PC up to date to 15 May 2017. If WUS doesn't work after doing that then a refresh install might be the only option ?
My System SpecsSystem Spec
.

18 May 2017   #14
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Hi ThrashZone, thanks for responding.

I have now tried using the Option 3 batch file. This hasn't made any difference. Whilst monitoring the commands I did notice an 'access denied, the process cannot access the file because it is being used by another process' response at one point, shown in the attached screenshot. No idea what processes were involved so I tried rebooting and running the .bat again with the same result. Incidentally when I launched Windows Update and clicked 'View update history' it was all still there. I presume the Option 3 batch file should have cleared it.

I then tried downloading and running the System Update Readiness Tool. That popped up the attached window 'Searching for updates on this computer'. After 6 hours I gave up. Clicking Cancel didn't work - again - so I resorted to Task Manager to kill the task.

More in hope than expectation I rebooted by cycling the power and tried Windows Update again. I clicked 'Check for updates' and after another three hours gave up on that also. NOTE: When I closed Windows Update it still continued searching, as it was still searching next time I launched it. I had to stop then restart the update service to cancel the search.

I tried to send the CBS.zip requested but the filesize was too large at 10.8Mb so I have had to take out the oldest CbsPersist .cab file and zip that separately as I didn't know whether I could leave it out or if it's something you need to look at.


Attached Images
Windows Update appears to have stopped checking for updates-resetupdcmdwindow.jpg Windows Update appears to have stopped checking for updates-searching.jpg 
My System SpecsSystem Spec
18 May 2017   #15
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and thanks,
Could you follow this also
Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums

That is an interesting error did you remember to right click the reg and go to Properties and use the Unblock button/ save then also right click it again and use run as admin ?
My System SpecsSystem Spec
19 May 2017   #16
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Sorry if I'm being a bit thick but I don't understand what you mean by 'right click the reg and go to
Properties and use the Unblock button/ save then also right click it again and use run as admin'

Ok, here's the MGAdiag report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-8Y3M8-96CMW-MPP4M
Windows Product Key Hash: laMRDwnQ4gYk1DAFzCzLOXFTPA8=
Windows Product ID: 00371-OEM-9044846-25295
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {220F4AD9-9961-4AE7-B355-660A7D0C3E28}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161007-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{220F4AD9-9961-4AE7-B355-660A7D0C3E28}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MPP4M</PKey><PID>00371-OEM-9044846-25295</PID><PIDType>3</PIDType><SID>S-1-5-21-1494054516-1227699634-2539432986</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P61-USB3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20110222000000.000000+000</Date></BIOS><HWID>DB233007018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-448-425295-02-2057-7601.0000-2902011
Installation ID: 010083052111028005017611356534686573992242449102105054
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MPP4M
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 19/05/2017 10:07:56

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:14:2017 17:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln2CftatPkJyOGI0St3YCcYHzpps+C5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
ASPT GBT PerfTune
SSPT GBT SsptHead
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
My System SpecsSystem Spec
19 May 2017   #17
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Here is an example of the option three and right click it and the unblock button to click on
Windows Update appears to have stopped checking for updates-reset-properties-unblock.png


My System SpecsSystem Spec
19 May 2017   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Heck you might try SIW2's post here
Win 7 pro update - Windows 7 Help Forums
My System SpecsSystem Spec
19 May 2017   #19
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

FYI: Security software can interfere with WU reset scripts. Try temporarily disabling security software.

Windows Update - Reset - Page 29 - Windows 7 Help Forums

In your case the next line in the script was to delete C:\SoftwareDistribution

Also elements of that script have never worked properly on my machine anyway. I've checked by running it one line at a time.
My System SpecsSystem Spec
20 May 2017   #20
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Hi,

Thanks everyone for your help. Any further action will now have to wait until I get back from holiday. I'll report back then.

Cheers.
My System SpecsSystem Spec
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 Windows Update appears to have stopped checking for updates




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