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Windows 7: Windows Update error 80073712 (no luck with SFS, SURT, etc.)

06 Jun 2017   #11
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Weird have you moved your user profile to another drive or something ?
Is everything on the C partition ?


My System SpecsSystem Spec
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07 Jun 2017   #12
MrZork

Windows 7 Home Premium 64bit SP 1 (Version 6.1.7601)
 
 

I haven't moved my user profile or installed any software on this PC to anything but the C: drive. For instance, my desktop is at C:\Users\spiff\Desktop.

The image below reflects my drive setup.
  • C: is the system drive.
  • D: is a small recovery partition from way, way back in the day (possibly Vista).
  • P: is an external USB drive that I use for backups and so on.
  • E: is the (real) optical drive.
  • F: is the USB thumb drive to which I have the Windows 7 SP 1 ISO burned and from which I am running the repair install.
  • G: - J: are media drives (Micro-SD, etc.).
  • And, I think N: is the "virtual" CD that came as part of the external HD, P:.


Attached Images
Windows Update error 80073712 (no luck with SFS, SURT, etc.)-drives.gif 
My System SpecsSystem Spec
07 Jun 2017   #13
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please complete this tutorial by Golden and post the picture.

Disk Management - Post a Screen Capture Image - Windows 7 Help Forums


Jack
My System SpecsSystem Spec
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07 Jun 2017   #14
MrZork

Windows 7 Home Premium 64bit SP 1 (Version 6.1.7601)
 
 

Below is the image from my Disk Management widget.

Thank you both for looking at this.


Attached Thumbnails
Windows Update error 80073712 (no luck with SFS, SURT, etc.)-diskmanagement-20170607.gif  
My System SpecsSystem Spec
07 Jun 2017   #15
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
I believe all the other drives are stopping the repair possibly more than any is the D fat partition :/
My System SpecsSystem Spec
07 Jun 2017   #16
MrZork

Windows 7 Home Premium 64bit SP 1 (Version 6.1.7601)
 
 

Should I remove the D: partition using diskpart? Is there some way to tell the Repair Install to ignore partitions except C:?
My System SpecsSystem Spec
07 Jun 2017   #17
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
What is D ?
I would remove all drives first of all and restart
If no issues occur on next start up make a system image of D and C onto a different drive.
We usually suggest free macrium reflect,
Imaging with free Macrium - Windows 7 Help Forums

After that is done yeah delete D and resize C to fill that space if you want it's really easy with free mini tool
Best Free Partition Manager for Windows | MiniTool Partition Free
My System SpecsSystem Spec
07 Jun 2017   #18
MrZork

Windows 7 Home Premium 64bit SP 1 (Version 6.1.7601)
 
 

I think that the D: drive is an old recovery partition from an earlier version of my PC that I bought from Dell and then swapped drives to my current machine when I turned the Dell box into a media PC. Attached is an image of the contents of D:. I don't use D: for anything.

The only drives I can really remove are the external HDD (drive P: above) and the thumb drive from (drive F: above) from which I was running the repair install.

I will look into imaging the C: and D: drives. It looks like Macrium is going to want an NTFS drive that's presumably 500 GB or larger. I don't have one of those at the moment. I may try other imaging software. I have used MiniTool Partion Wizard before. Perhaps that will allow me to create an image on an external FAT drive.


Attached Images
Windows Update error 80073712 (no luck with SFS, SURT, etc.)-d_drive_20170607.gif 
My System SpecsSystem Spec
08 Jun 2017   #19
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Yep hard to proceed without and system image to fall back on if things go wonky
I've never saved a image to a fat formatted disk before that I know of ntfs is best.
My System SpecsSystem Spec
09 Jun 2017   #20
MrZork

Windows 7 Home Premium 64bit SP 1 (Version 6.1.7601)
 
 

Hi, again.

Ok, that took a while (my only available drive for that backup was USB 2.0). I backed up the former C: and D: drives and then got rid of D: and resized C: so that it takes up the whole disk. The I detached the other removable drives except the one from which the repair install is run (which is now the L: drive). I have attached a picture of the Disk Management screen.

Then I attempted the repair install again. But, the repair install still failed, with the "Setup can't continue..." error as posted above . Apparently (looking at the CBS.log file), the repair install is still trying to do something with a file d:\w7rtm\base\wcp\componentstore\storelayout.cpp which can't be where it's looking for it, since there is no D: drive.

I have attached a zip of the CBS.log.

I have no idea why it would be looking for any file on the D: drive. Since I am running the repair install that was created from an ISO, I would think it would be using files from that drive (the L: drive).


Attached Thumbnails
Windows Update error 80073712 (no luck with SFS, SURT, etc.)-diskmanagement-20170608.gif  
My System SpecsSystem Spec
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 Windows Update error 80073712 (no luck with SFS, SURT, etc.)




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