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Windows 7: Windows Update error 80073712 (no luck with SFS, SURT, etc.)

09 Jun 2017   #21
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
I'm guessing but the disk you have C only has 24.77gb's left so there's no room for a restore point/ windows old folder.
Not quite the entire disk has been moved you still have 47mb's in front of C doubt it's the issue though
Very weird but the disk it's self is near full which is not a good thing.


My System SpecsSystem Spec
.
09 Jun 2017   #22
MrZork

Windows 7 Home Premium 64bit SP 1 (Version 6.1.7601)
 
 

About how much free space do I need on C: in order to proceed? I can certainly create a bit more space by moving things to an external drive. Heck, I could disable hibernate and free up 12 GB from hyberfil.sys. I would have thought 24 GB would be enough, but if that's really the issue, it can be improved.
My System SpecsSystem Spec
09 Jun 2017   #23
MrZork

Windows 7 Home Premium 64bit SP 1 (Version 6.1.7601)
 
 

Hi, again. Follow-up on the last post regarding free space on the C: drive.

I disabled hibernate, rebooted, and now have 37 GB free space on the C: drive. I re-ran the Repair Install, which failed as above with the note to reboot and run again with latest updates. I did that, and it failed again. A zip archive of the CBS.log file is attached.

It certainly tempting to think there is some clue in lines like those highlighted below.

Code:
2017-06-09 13:53:01, Info                  CBS    Starting TrustedInstaller initialization.
2017-06-09 13:53:01, Info                  CBS    Loaded Servicing Stack v6.1.7601.23505 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0\cbscore.dll
2017-06-09 13:53:01, Info                  CSI    00000001@2017/6/9:20:53:01.105 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef912eb5d @0x7fefa189b6d @0x7fefa15358f @0xffbae97c @0xffbad799 @0xffbadb2f)
2017-06-09 13:53:01, Info                  CSI    00000002@2017/6/9:20:53:01.105 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef912eb5d @0x7fefa1d6ade @0x7fefa1a2984 @0x7fefa153665 @0xffbae97c @0xffbad799)
2017-06-09 13:53:01, Info                  CSI    00000003@2017/6/9:20:53:01.105 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef912eb5d @0x7fefbaf8728 @0x7fefbaf8856 @0xffbae474 @0xffbad7de @0xffbadb2f)
2017-06-09 13:53:01, Info                  CBS    Ending TrustedInstaller initialization.
2017-06-09 13:53:01, Info                  CBS    Starting the TrustedInstaller main loop.
2017-06-09 13:53:01, Info                  CBS    TrustedInstaller service starts successfully.
2017-06-09 13:53:01, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2017-06-09 13:53:01, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2017-06-09 13:53:01, Info                  CBS    SQM: Requesting upload of all unsent reports.
2017-06-09 13:53:01, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2017-06-09 13:53:01, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2017-06-09 13:53:01, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2017-06-09 13:53:01, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2017-06-09 13:53:01, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2017-06-09 13:53:01, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2017-06-09 13:53:01, Info                  CSI    00000004 No store version format found; DLL store format 0.0.0.6
2017-06-09 13:53:01, Error                 CSI    00000005@2017/6/9:20:53:01.121 (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2017-06-09 13:53:01, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-06-09 13:53:01, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-06-09 13:53:01, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-06-09 13:53:01, Info                  CBS    Startup processing thread terminated normally
2017-06-09 13:53:01, Info                  CSI    00000006 No store version format found; DLL store format 0.0.0.6
2017-06-09 13:53:01, Error                 CSI    00000007@2017/6/9:20:53:01.324 (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2017-06-09 13:53:01, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-06-09 13:53:01, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-06-09 13:53:01, Info                  CBS    Trusted Installer signaled for shutdown, going to exit.
2017-06-09 13:53:01, Info                  CBS    Ending the TrustedInstaller main loop.
2017-06-09 13:53:01, Info                  CBS    Starting TrustedInstaller finalization
BTW, the reference to D: might be a red herring. I am not familiar with reading the error logs, but the d:\w7rtm\base\wcp\componentstore\storelayout.cpp... line may just be the source code of the file that is reporting the error, which might have been on a D: drive on the developer's machine. It may have nothing to do with an attempt to get anything off of the D: drive of my machine.

I am about to run a memory test (memtest86), just in case. If it turns up any errors, I will report them here. Otherwise, this is still seeming like a Windows issue.
My System SpecsSystem Spec
.

10 Jun 2017   #24
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
I have no idea of what that is
Run sfc /scannow three times restarting after each run.
My System SpecsSystem Spec
10 Jun 2017   #25
MrZork

Windows 7 Home Premium 64bit SP 1 (Version 6.1.7601)
 
 

Hi,

Quote   Quote: Originally Posted by ThrashZone View Post
Run sfc /scannow three times restarting after each run.
I did that. I don't think it was any more successful than before. I have attached a zip of the CBS.log file. Not sure if that's the relevant one.
My System SpecsSystem Spec
Reply

 Windows Update error 80073712 (no luck with SFS, SURT, etc.)




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