Windows Update error 80073712 (no luck with SFS, SURT, etc.)

ThrashZone · 06 Jun 2017

Hi,
Weird have you moved your user profile to another drive or something ?
Is everything on the C partition ?

MrZork · 07 Jun 2017

I haven't moved my user profile or installed any software on this PC to anything but the C: drive. For instance, my desktop is at C:\Users\spiff\Desktop.

The image below reflects my drive setup.

C: is the system drive.
D: is a small recovery partition from way, way back in the day (possibly Vista).
P: is an external USB drive that I use for backups and so on.
E: is the (real) optical drive.
F: is the USB thumb drive to which I have the Windows 7 SP 1 ISO burned and from which I am running the repair install.
G: - J: are media drives (Micro-SD, etc.).
And, I think N: is the "virtual" CD that came as part of the external HD, P:.

Layback Bear · 07 Jun 2017

Please complete this tutorial by Golden and post the picture.

Disk Management - Post a Screen Capture Image - Windows 7 Help Forums

Jack

MrZork · 07 Jun 2017

Below is the image from my Disk Management widget.

Thank you both for looking at this.

ThrashZone · 07 Jun 2017

Hi,
I believe all the other drives are stopping the repair possibly more than any is the D fat partition :/

MrZork · 07 Jun 2017

Should I remove the D: partition using diskpart? Is there some way to tell the Repair Install to ignore partitions except C:?

ThrashZone · 07 Jun 2017

Hi,
What is D ?
I would remove all drives first of all and restart
If no issues occur on next start up make a system image of D and C onto a different drive.
We usually suggest free macrium reflect,
Imaging with free Macrium - Windows 7 Help Forums

After that is done yeah delete D and resize C to fill that space if you want it's really easy with free mini tool
Best Free Partition Manager for Windows | MiniTool Partition Free

MrZork · 07 Jun 2017

I think that the D: drive is an old recovery partition from an earlier version of my PC that I bought from Dell and then swapped drives to my current machine when I turned the Dell box into a media PC. Attached is an image of the contents of D:. I don't use D: for anything.

The only drives I can really remove are the external HDD (drive P: above) and the thumb drive from (drive F: above) from which I was running the repair install.

I will look into imaging the C: and D: drives. It looks like Macrium is going to want an NTFS drive that's presumably 500 GB or larger. I don't have one of those at the moment. I may try other imaging software. I have used MiniTool Partion Wizard before. Perhaps that will allow me to create an image on an external FAT drive.

ThrashZone · 08 Jun 2017

Hi,
Yep hard to proceed without and system image to fall back on if things go wonky :)
I've never saved a image to a fat formatted disk before that I know of ntfs is best.

MrZork · 09 Jun 2017

Hi, again.

Ok, that took a while (my only available drive for that backup was USB 2.0). I backed up the former C: and D: drives and then got rid of D: and resized C: so that it takes up the whole disk. The I detached the other removable drives except the one from which the repair install is run (which is now the L: drive). I have attached a picture of the Disk Management screen.

Then I attempted the repair install again. But, the repair install still failed, with the "Setup can't continue..." error as posted above

. Apparently (looking at the CBS.log file), the repair install is still trying to do something with a file d:\w7rtm\base\wcp\componentstore\storelayout.cpp which can't be where it's looking for it, since there is no D: drive.

I have attached a zip of the CBS.log.

I have no idea why it would be looking for any file on the D: drive. Since I am running the repair install that was created from an ISO, I would think it would be using files from that drive (the L: drive).