Windows could not search for new updates, error code 80070002

Arteezy · 02 Jun 2017

I've had a pre-built iBUYPOWER (with a replaced GPU) for three years. The inability to get new Windows updates (which, I guess, hasn't been updated for three years...) has prevented me from downloading and installing Microsoft VC Redistributable 2015 - which in turn, has prevented me from launching/running new and next-gen games like Tekken 7. Not having VC Redist 2015 also makes it impossible to install other programs such as Photoshop. Through my search to fix this, I've narrowed down the problem to Windows Update not being able to fetch any new update at all.

I've deleted /C/Windows/SoftwareDistribution/DataStore's folders and tried again. I've run SURT. It tells me the problems have been fixed but after trying to search for updates, it still gives me the 80070002 deal. When I try to sfc /scannow, it tells me that an update is pending, to restart my computer (presumably to apply the update?), and try again. Restarting my computer does nothing, and in fact, gives me this screen -

Yet every single time I've shut down my computer, this screen shows up for 5-6 seconds, and then my computer shuts down successfully.

I've tried (to my knowledge) everything. It's an extremely frustrating issue that I didn't think had to come to this, but I'm just glad this forum exists. Thank you in advance for your assistance.

rtz

torchwood · 02 Jun 2017

Hi Arteezy,
that error code relates to a missing/empty file

can you run this tool, copy/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012

Roy

Arteezy · 02 Jun 2017

torchwood said:

Hi Arteezy,
that error code relates to a missing/empty file

can you run this tool, copy/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012

Roy

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-6BCYD-FKJ8G-6DY7X
Windows Product Key Hash: 0EYkavs3eL87aib/A/etLMLZJHM=
Windows Product ID: 00359-OEM-8803011-32681
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7FA400B4-F111-41FA-8E35-9B4FD7741172}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7FA400B4-F111-41FA-8E35-9B4FD7741172}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6DY7X</PKey><PID>00359-OEM-8803011-32681</PID><PIDType>3</PIDType><SID>S-1-5-21-1302153255-431348916-2112540941</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-78LMT-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FA</Version><SMBIOSVersion major="2" minor="4"/><Date>20130423000000.000000+000</Date></BIOS><HWID>6DB83607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Hawaiian Standard Time(GMT-10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-030-132681-02-1033-7601.0000-2772014
Installation ID: 003601135501244824572070119181036374255485589976741874
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6DY7X
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 6/2/2017 10:14:46 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAEAAQADAAAAAgABAAEAln1gtMp5iDwYiBAzGEN6toqpsFp+tz2qWODlnG51

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  MSDM			GBT   		GBTUACPI
  SSDT			AMD   		POWERNOW

torchwood · 03 Jun 2017

Hi Arteezy,
You do not appear to have a registered system, licenced yes

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154

please install KB971033
(the Time stamp will now be dated, ActiveX and the Admin service should be registered.
reboot
try updating(1)

Roy

(1)
Windows Update will not update and I've tried multiple fixes Solved - Windows 7 Help Forums you will recieve over 200+ updates - read this thread post #2(Thrashzone) first

Arteezy · 03 Jun 2017

torchwood said:

Hi Arteezy,
You do not appear to have a registered system, licenced yes

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154

please install KB971033
(the Time stamp will now be dated, ActiveX and the Admin service should be registered.
reboot
try updating(1)

Roy

(1)
Windows Update will not update and I've tried multiple fixes Solved - Windows 7 Help Forums you will recieve over 200+ updates - read this thread post #2(Thrashzone) first

Hey Roy,

I attempted to install KB971033 which promptly gave me this message:

Attempting to install any of the updates on Thrashzone's post says that the update is not applicable to my computer.

ThrashZone · 03 Jun 2017

Hi,
Use SIW2 dism++ process
Reinstalling Windows 7 from Windows 10 - Windows 7 Help Forums

torchwood · 03 Jun 2017

Hi Arteezy,
You could also try this
Validation - validating at www.microsoft.com/genuine/validate results in the installation of LegitCheck ActiveX controls and also installs the WAT Update if allowed.

Roy