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Windows 7: Every update gets stuck installing

14 Jun 2017   #1
stwwww

windows 7 home premium 64
 
 
Every update gets stuck installing

Windows update always gets stuck installing the first update. This happens during shutdown or when manually starting the updates. It always installs update 1 of many and stays there for hours. It does not matter which upgrade that is (deselecting all but one does not help).

I have followed internet instructions to delete the update folder several times. It does not solve the problem. A script from the internet that reregisters the dlls in addition to deleting the folder didn't help either

Another widespread tip is to manually download and install two kb updates. The install of the first of them always hangs (for hours) with the progress bar almost finished.

Autopatcher seems to install updates but they are not actually installed afterwards (I tested by selecting IE 11. I still have 8 although it seemed to install successfully)

This is a clean install on a previously empty disk. No virus scanners, third party firewalls and so on

edit: Installing "SURT" just gives "The update was not installed" with no reason


My System SpecsSystem Spec
.
14 Jun 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Stwwww,
can you run this tool please, copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012
Sounds like your re-install was W7 WITHOUT SP1, if the tool comes back OK, I'll post a link for the later version.

Roy
My System SpecsSystem Spec
14 Jun 2017   #3
stwwww

windows 7 home premium 64
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-34678-QKVTM-QXW7V
Windows Product Key Hash: x3yZWKs67dPPwSlA7wl2pzN2sBw=
Windows Product ID: 00359-OEM-9812134-36708
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B59B985C-5867-4083-9F89-E1E55008334F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B59B985C-5867-4083-9F89-E1E55008334F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QXW7V</PKey><PID>00359-OEM-9812134-36708</PID><PIDType>8</PIDType><SID>S-1-5-21-3111613574-2524581245-2586426736</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100907000000.000000+000</Date></BIOS><HWID>FEAD3B07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>QUANMX</OEMID><OEMTableID>QUANMAX1</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-121-336708-02-1033-7601.0000-1532017
Installation ID: 020362384590585913145744839611923094144375084893903950
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QXW7V
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/14/2017 1:33:53 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GEmUUxn0KCYdRAzVPJWLqDjwmLmYhh5

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 090710 APIC0951
FACP 090710 FACP0951
SRAT AMD FAM_F_10
HPET 090710 OEMHPET
MCFG 090710 OEMMCFG
SLIC QUANMX QUANMAX1
OEMB 090710 OEMB0951
SSDT A M I POWERNOW
My System SpecsSystem Spec
.

14 Jun 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Stwww,
according to that report you have SP1,
As you stated its a re-install, its Activated but NOT registered,
Usuall fix is to run KB971033.
REBOOT


File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154


rerun the tool and the above should be gone, and the system update properly


Roy
My System SpecsSystem Spec
14 Jun 2017   #5
stwwww

windows 7 home premium 64
 
 

That update also ends with "the following updates were not installed"
My System SpecsSystem Spec
14 Jun 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Stwwww,
lets try it a slightly different route follow the links,
(Reboot after each instruction rerun the tool, are the errors gone?)
go to www.microsoft.com/genuine/diag and see what it has to say, follow any instructions there,
then go to www.microsoft.com/genuine/validate and attempt validation.

Roy
My System SpecsSystem Spec
14 Jun 2017   #7
stwwww

windows 7 home premium 64
 
 

This gets stuck "installing update package". It seems to me that all those solutions use the same method of installation. The first site doesn't work properly, neither in firefox nor in IE (it goes to an empty page). It also doesn't claim to check anything relevant
My System SpecsSystem Spec
14 Jun 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Stwwww,

The websites work fine for me, even using Palemoon browser

Please post a copy of the COA,
i was giving you the benifit of doubt.
The product key in use should be from it, blank out the first two sets.
That board is NOT from a bulk standard OEM, Dell etc,
The product key type is 8, meaning from COA.
IF you do not have this sticker that means its been lifted from another W7 computer and the install is non-genuine until i see sight of it NO further help will be provided.


Roy
My System SpecsSystem Spec
14 Jun 2017   #9
stwwww

windows 7 home premium 64
 
 

I don't see how I deserve those thinly veiled accusations. Yes I have the sticker on my computer, yes I still have the original mainboard and no, no one is using this license or key except me (or activation would have failed and Windows would nag me). (if you are interested, it is a Chiligreen computer with a Foxconn board). If COA means the sticker, no I won't post parts of that because I am not an idiot.

I accept that I will get no help from torchwood anymore. Your theory that a failure to install without error messages would come from a licensing issue seemed bizarre anyway.
My System SpecsSystem Spec
19 Jun 2017   #10
stwwww

windows 7 home premium 64
 
 

To those finding this through search:

My problem was simply a slightly damaged RAM which was inside the computer during the installation of Windows. Apparently it damaged one of the files needed for installation. I found it because it occasionally crashed various programs.

After removing the damaged piece of RAM I opened the Windows DVD from inside the installed Windows, ran setup and did an "upgrade" (to the same version of course). This solved the problem
My System SpecsSystem Spec
Reply

 Every update gets stuck installing




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