Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: OS reinstalled, no sign of 'use automated phone system to activate'

24 Jun 2017   #1
stillguns

Windows 7 Home Premium 64 bit
 
 
OS reinstalled, no sign of 'use automated phone system to activate'

My OS was re-installed recently following a corruption issue. The activation message appeared today asking for the product key. Since the OS was installed by a nearby repair shop, I would have thought they would activate my OS for me.

As such, I don't have the key, and looking at alternate methods of activation hasn't helped. The Microsoft site tells me to 'use automated phone system to activate', but when I click on the 'Activate Windows Now' button, it doesn't give me that option.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85372
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {93F6905A-D038-4F9A-9AF1-8E72BD561E57}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160316-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{93F6905A-D038-4F9A-9AF1-8E72BD561E57}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85372</PID><PIDType>5</PIDType><SID>S-1-5-21-3431432668-3181740881-488199849</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>SVE1511A1EW</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>R0180E5</Version><SMBIOSVersion major="2" minor="7"/><Date>20120424000000.000000+000</Date></BIOS><HWID>E2923A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-2057-7600.0000-1682017
Installation ID: 005192762573407533487284182614484762566885369036479973
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XM76F
License Status: Initial grace period
Time remaining: 36120 minute(s) (25 day(s))
Remaining Windows rearm count: 4
Trusted time: 24/06/2017 17:12:50

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:22:2017 00:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAEAAQACAAAAAwABAAEAln3UA5nzNDKysKw7dr8agExYmJAShcotriQucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			Sony		VAIO
  FACP			Sony		VAIO
  HPET			Sony		VAIO
  BOOT			Sony		VAIO
  MCFG			Sony		VAIO
  WDAT			Sony		VAIO
  UEFI			Sony		VAIO
  ASF!			Sony		VAIO
  SLIC			Sony		VAIO
  SSDT			Sony		VAIO
  ASPT			Sony		VAIO
  FPDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO



My System SpecsSystem Spec
.
24 Jun 2017   #2
stillguns

Windows 7 Home Premium 64 bit
 
 

Please disregard. The product key in question was on the bottom of my PC
My System SpecsSystem Spec
24 Jun 2017   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I did take a look at you log.
The product key the repair shop used was a Microsoft default key and will never activate.

Home Premium – RHPQ2-RMFJH-74XYM-BH4JX-XM76F

I have no idea why a shop would do that when the proper key is on your Microsoft sticker.

Jack
My System SpecsSystem Spec
.

24 Jun 2017   #4
stillguns

Windows 7 Home Premium 64 bit
 
 

Yeah, they did it before when my old hard drive died a sudden death.
My System SpecsSystem Spec
Reply

 OS reinstalled, no sign of 'use automated phone system to activate'




Thread Tools




Similar help and support threads
Thread Forum
Activate Windows 7 by Phone
How to Activate Windows 7 by Phone Activation is the required process of ensuring that Windows 7 on your computer is genuine and used according to the Microsoft Software License Terms. If you are unable to activate Windows 7 online or do not have the internet, then this will show you how to...
Tutorials
Formatted hard drive, reinstalled windows 7, can't activate
Hi, I recently had to reinstall Windows Home Premium 64 bit on my Dell XPS 15z. In so doing I formatted the hard drive. Now when I try to activate using my product key, I get error code 0xc004e003. Can anyone tell me why this is happening, and how I can go about activating? All the best,...
Windows Updates & Activation
Use the automated phone system to activate - does not appear
I have been running the original copy of Windows 7 Professional on my laptop for about 1.5 years until recently when I decided to reinstall windows due to a poor performance of my laptop. I downloaded the relevant copy of windows from their website, burnt in a CD and installed - all as usual. A...
Windows Updates & Activation
Can't activate windows using phone method
Thanks to this forum, I was able to activate my Windows 7 Home Premium through the phone method. However recently I attempted to activate Windows 7 on another computer and after calling the automated number and reading the code, the system is unable to verify it. However I noticed something...
Windows Updates & Activation
No Option to Activate by Phone
I recently reinstalled Windows 7 on another laptop of mine (MSI CR600), but the product key for it was faded and unreadable. I know that there's an option to activate by phone, but I can't find it anywhere on here. How might I accomplish this? I know I have a product key, and I still have the...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:30.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App