Hello guys i'm new in the sevenforums...I have a problem since February of this year that windows 7 service pack 1 cannot install from windows update and then give me error 80070002.I Tried the system update readiness tool and i downloaded the service pack 1 from the Microsoft website but won't install and give me the same error code so please help guys...
here it is the windowsupdate.log
Do you have a Microsoft sticker for Ultimate on your desktop?
It looks like one of these.
Jack
Please Help guys i don't have much time the installation stops at 11% when the pc reboot after downloading service pack 1 in windows update and cancel itself automatic...
Hi Noob007,
please run this tool, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012
Roy
Here It Is:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {43CE73BD-F07B-41AC-86BA-2271E7B5F35A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{43CE73BD-F07B-41AC-86BA-2271E7B5F35A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-4039384198-2158266315-2990196318</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pro 3400 Series MT</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.14</Version><SMBIOSVersion major="2" minor="6"/><Date>20111021000000.000000+000</Date></BIOS><HWID>DEBB3607018400FE</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Maroc(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Version du service de licences logicielles : 6.1.7600.16385
Nom : Windows(R) 7, Ultimate edition
Description : Windows Operating System - Windows(R) 7, OEM_SLP channel
ID d’activation : 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00426-00178-926-600010-02-1036-7600.0000-0282017
Identificateur d’installation : 016264137514948351741104885034915083876711466082318240
URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340
Clé de produit partielle : 2C9T3
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 3
Heure approuvée : 01/08/2017 16:08:51
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEAln1mud54fmCCp5DoGoBiPWJYrj8aNVEMLnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-WKS
Sorry if there is some french sentences here because the language of my windows 7 ultimate 64x is french...
Hi Noob007,
The key in use is ONLY for a factory installed system.
As Layback Bear stated you SHOULD have a COA sticker, with a back-up key on it.
If you DO NOT have one attached, then it is NOT a genuine install.
(NO OEM install was issued without one)
MS is currently denying you the option to upgrade to SP1 because its not registered.
The report i asked you to run backs up the information i have provided.
There also appears to be an activation exploit installed, it may have been slipstreamed into the install media or added after it.
If you purchased the key/install media on the web i advise you to demand a refund.
Roy
note SP1 was issued in 2010 any OEM would have included it from then
The solution to this problem is simple. Buy a legal copy of Windows 7 with a matching COA key.
Do a Clean Install which includes SP-1.
Jack
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