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Windows 7: won't update

05 Aug 2017   #1

W7 premium 64
won't update

So, it's a fairly fresh windows 7 install. Go to update and says has 3 important update. It apparently downloaded the files. I look later and says installing update. Well it just hangs there, for days. I run avast, and have not tried malware bites. Any thoughts?

My System SpecsSystem Spec
05 Aug 2017   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

For the moment uninstall Avast.
Avast Uninstall Utility | Download aswClear for Avast Removal

try updating
please run ths tool, copy/paste the output

My System SpecsSystem Spec
05 Aug 2017   #3

W7 premium 64

I'll look at it this weekend sometime. Thx
My System SpecsSystem Spec

05 Aug 2017   #4

W7 premium 64

I removed avast in safe mode. Restarted PC. Went to windows update. Says "preparing to install" (which there are 3 important updates) That will just keep saying that. Here is the c/p you asked for...

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-YCF27-9C4PX-C6BBY
Windows Product Key Hash: MBSMYR+mqFLWVuLbMLHFotzgvjw=
Windows Product ID: 00359-OEM-8703361-07143
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B008D44D-0204-4DA5-BCDF-FA12F948C500}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170512-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B008D44D-0204-4DA5-BCDF-FA12F948C500}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C6BBY</PKey><PID>00359-OEM-8703361-07143</PID><PIDType>3</PIDType><SID>S-1-5-21-640893026-2520121053-1175040917</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0605</Version><SMBIOSVersion major="2" minor="6"/><Date>20110613000000.000000+000</Date></BIOS><HWID>66F93907018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-607143-02-1033-7600.0000-0172016
Installation ID: 010564247222148120364224320824002750535185817463138884
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: C6BBY
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/5/2017 8:23:41 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:7:2017 19:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: PAAAAAIABgABAAEAAAACAAAAAwABAAEAln0wx8CuZqxkx8hzIuBu1u77dMQcujhpYj0+k4rL4kcynwBq

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
05 Aug 2017   #5

W7 premium 64

Also I currently have to antivirus protection. I'll let this run a couple hrs to see if it actually installs the updates. I am not using this pc to surf the web
My System SpecsSystem Spec
05 Aug 2017   #6

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Drmax,

Nothing stopping updates there.

looks like you installed W7 jan 2016, (not with SP1)
MSE should have kicked in so you should be protected.

See this thread, look at post #2 Thrashzone follow the instructions there
Windows Update will not update and I've tried multiple fixes Solved - Windows 7 Help Forums

My System SpecsSystem Spec
05 Aug 2017   #7

W7 premium 64

Will look in the morning. Thank you!
My System SpecsSystem Spec
06 Aug 2017   #8

W7 premium 64

I followed your link. I removed avast and installed MSE and will leave this as is. I think I had uninstalled it previously for avast. Ok, so I got it working. Unsure what did it. I put the updates in manual and it took. I then put it back in auto. KB3020369 was already there, but in step 5 KB3172605 is not and when I attempt to install says my machine is not compatible. Unsure if I need this or not. Let me know. Believe I'm good for now. Thank you
My System SpecsSystem Spec

 won't update

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