Unable to Activate Windows 7 Pro Upgrade from XP

Thylacine · 28 Sep 2017

I'm trying to upgrade a friend's Lenovo R61i notebook computer from XP to Windows 7 (see full specs in my profile). I've managed to get everything installed (much more painful than I expected).

Now, however, when I try to activate the system, I receive a "The product key you have entered does not appear to be a valid Windows 7 product key". I've tried everything I can find online, but without success.

Posting here as a last resort...can this installation be salvaged? Thanks in advance!

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85466
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5CFCAE75-B940-4F86-9596-704F20327CED}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5CFCAE75-B940-4F86-9596-704F20327CED}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85466</PID><PIDType>5</PIDType><SID>S-1-5-21-3279730632-202964262-2241413342</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>76509LU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7PETB2WW (2.12 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080220000000.000000+000</Date></BIOS><HWID>02CB3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7P   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-2702017
Installation ID: 001756621191082373663471304066396626520815447582628325
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Initial grace period
Time remaining: 41820 minute(s) (29 day(s))
Remaining Windows rearm count: 2
Trusted time: 9/28/2017 4:21:16 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:26:2017 21:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJT2je4aAC0an0aDBgyyKRJt9nAueB5/CmEqhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			LENOVO		TP-7P   
  FACP			LENOVO		TP-7P   
  HPET			LENOVO		TP-7P   
  BOOT			LENOVO		TP-7P   
  MCFG			LENOVO		TP-7P   
  SSDT			LENOVO		TP-7P   
  ECDT			LENOVO		TP-7P   
  SLIC			LENOVO		TP-7P   
  SSDT			LENOVO		TP-7P   
  SSDT			LENOVO		TP-7P   
  SSDT			LENOVO		TP-7P   
  SSDT			LENOVO		TP-7P

torchwood · 28 Sep 2017

Hi,

The product key showing in the report, is a default, and cannot be activated
full key - HYF8J-CVRMY-CM74G-RPHKF-PW487.

Your friend will have to purchase a genuine key.

Roy

Thylacine · 28 Sep 2017

Thank you for the reply!

Hmm...there's no product key with his upgrade disk, nothing even close. Is the upgrade disk supposed to have a new product key?

I have two different keys from the XP install (one from the case, the other from XP), but it's not taking either when I do Activate.

The one on the bottom of the case comes back immediately as an invalid product key. The one from the old XP install comes back with the "The product key you have entered does not appear to be a valid Windows 7 product key" error message.

May I ask, is it possible he got a bogus copy of Windows 7 upgrade, or does the upgrade no longer work for XP?

____________________________

// Meanwhile, reloading the updates to try this again.

torchwood · 29 Sep 2017

Hi Thylacine,
heres a little explanation from Wiki,

NOTE the RED
Windows 7 version

Anytime Upgrade in Windows 7 no longer performs a full reinstallation of Windows. Components for the upgraded editions are instead pre-installed directly in the operating system; a notable result of this change is that the speed of the upgrade process has been significantly increased. Microsoft stated that an upgrade should take approximately 10 minutes.[14] Anytime Upgrade also does not require physical media or additional software.[16][15] Instead, Windows 7 requires a user to purchase a license online, in a manner similar to the initial functionality that was later removed from Windows Vista starting with Service Pack 1.[14] Microsoft would also release Anytime Upgrade packaging for Windows 7 at retail. The packaging, however, would only include a license for the edition to be upgraded, as Anytime Upgrade in the operating system does not require physical media

MS actually discontinued this a while ago, (3years+ if i remember correctly).
It was ONLY for an upgrade from Vista, not XP.

If your friend bought it as an Upgrade disc i suggest he goes back to them and demand a refund.
There were 2 types of Upgrade
Vista >> W7 and
W7 edition upgrades ie home >> pro etc

So
Hmm...there's no product key with his upgrade disk, nothing even close. Is the upgrade disk supposed to have a new product key?
There is a caviat to the above it did come in packaging in countries where no broadband was available.
In this case it would have with a coa like this but with the Upgrade description.
(certainly not in the US)

The XP keys certainly wont activate it

In regard to claiming a refund
The one on the bottom of the case comes back immediately as an invalid product key,
you could try googling the last 3 blocks of it - Multiple hits = bad news or read any results for clues.

Finally as i said ealier Upgrade option was for Vista to W7, where there were required elements to build from, which is why you had so many problems using it.

Roy

Thylacine · 29 Sep 2017

Roy:

Thank you very much for the additional clarification, this explains a lot.

I googled the last three blocks with the old XP key, and found a bunch of threads with the full product ID and comments about how it's an illegal copy. Yikes.

So, that settles that...thanks for suggesting this. Not sure when or where he purchased this, but 9+ years on...well, it's water under the bridge now.

At any rate, he purchased the upgrade from a big box retailer here in IL earlier this month, so hopefully he can get a refund.

Meanwhile, I'll see if I can find somewhere to buy a product ID (looks like Newegg has the full version for $30 less than he paid for the upgrade).

I'm going to mark this as resolved. Thanks again!

mrjimphelps · 29 Sep 2017

You might be able to purchase a product key from Microsoft. Right-click on the Start button and choose Properties. Then choose "Buy a new product key online".

torchwood · 29 Sep 2017

NO WAY are MS gonna sell a W7 key

Roy

Thylacine · 29 Sep 2017

mrjimphelps:

Thanks for the tip, we might try that (nope, doesn't seem to work).

I had a call with him earlier about options, he's trying to decide between getting a newer notebook or getting the Windows 7 product key.

mrjimphelps · 29 Sep 2017

Dell sells some new Windows 7 laptops which aren't too expensive:

http://www.dell.com/en-us/work/shop/...finements=6633

Thylacine · 02 Oct 2017

Just as a follow up:

My friend was able to return his "upgrade" copy on Saturday for a refund. He purchased a legitimate license from Newegg this morning for less than the upgrade version. I used the new key to activate the install, and everything worked.

Turned out the system was originally a floor model where a store tech did a hasty reformat and install of XP after the sale to clean it up. Figure they had one cracked disc they used for setting up all their store displays.

Thank you again for the help in sorting this out...installing Office now.

/thread